middle of night "Sorry, I don't understand"

If it happens again, try to submit a Sonos Diagnostic Report within 20 minutes of the event and note it’s reference, then at a far more convenient time, contact/chat to Sonos Support via this LINK to establish the cause and how to resolve the issue.

I personally suspect it’s related to Amazon Alexa ‘enabled’ Groups (as that might explain the Mic being switched ‘off’ on the speaker) and the other assistant devices in the Home, but perhaps see what the diagnostic reveals. HTH.

OK, i will try that. it happens often, and wakes all of us up (sometimes the new baby as well. you can imagine my wife is not happy.)

we dont have Alexa, just google.  it only plays this notification on the speaker that is playing something, and we do not group our speakers.

Ah okay, well if it does ever happen again,  I sincerely hope the Sonos Support Staff can get to the root cause of the issue for you quickly, but they will likely need to see what the diagnostic report says. 

im going to try turning off any and all extraneous google assistant settings and see if it stops

I see a similar issue during Goodnight routines, or when I ask Google to “play XXX for 1 hour”  At the end of the routine or when the sound should start to fade out, I get the “Sorry, I don’t understand”  It seems like (in my case) it could be a command to start a fadeout that isn’t understood.  It’s also reproducible with a command to play for 3 minutes…

diag #1609432456 submitted

Just happened again to me... Had been playing a long rain sounds all night then at 7 in the morning yelled at us 

We don't use Google routines (yet) so not sure why this is happening

629429050 diag submitted

The thing to maybe do next is to perhaps contact/chat to Sonos Support with that diagnostic reference and see what they can maybe discover.

Here is their contact LINK.

Hope that assists and that you’re able to get the matter resolved.

Thank you! Definitely planning to contact them.

It happened again. 913338896 is another diagnostic

And again.… 🤬

1202602140

Hi @kingdomfreedman,

Unfortunately, we have fairly limited information about your Google Assistant commands through a Sonos diagnostic, since most of the interactions are done through Google’s cloud servers, so I can’t see why or what was triggering it.

It’d be best to check your Google Assistant history through the Home app to find out what caused the unexpected outburst. 

Open Google Home and click on the hamburger icon (the three horizontal lines in the top left). In the drop-down list, click on "My Activity" and you'll soon see a list of all the interactions you've had with Google Assistant.