middle of night "Sorry, I don't understand"

the bottom one “used google assistant”  happened first (history shows most recent at the top)

when i click on the details for it, you can see its initiated by “Google Assistant SDK” which seems a surefire indicator Sonos is triggering the interaction. normal user initiated events do not get triggered from the SDK

then the next item “used assistant”  i have no idea what its referring to, but shows up as the subsequent item in all cases of the history where this problem happens:

Thanks for that.

I’ve been looking into this with one of our engineers, and I have to say that it’s still not completely clear what’s causing this.

We can see that your speaker is definitely reacting to something, possibly whichever sound is being played (though I’m not sure why rain sounds would activate the microphone). 

Since Google isn’t recognizing what was said, the information wasn’t passed through our systems so we can’t see what activated it.

We can see that the Google Assistant service is saying something, but not what or why, and we really don’t have much more insight than that.

I don’t believe that these outbursts are coming from Sonos at all, and are instead triggered by the assistant itself, or another automation/action happening inside GA.

Our support team also won’t be able to see any more than I or our engineer can, and I think the only people who could look into this further would be Google Support.

Thanks for looking into this.  I dont think it makes sense that this is the problem of the assistant in itself because no other google devices i have do this, only this sonos one.  It also cant be a response to ambient noise because the mic is “off” most of the times this happens.

I hate to say it but i only seem to see this complaint with sonos, and not generally with google devices (as far as i can tell). As well it also happens with other voice assistants than google (seen this problem reported for sonos + alexa) so it would be odd to say that both assistants are having the same unique problem when the common denominator is sonos.

Someone in this thread above even found a consistent way to reproduce this with specifically sonos + google (though i dont know it would exactly replicate my issue since his involves google routines, and i dont have any google routines)  @MarcJenningsUK

In the meanwhile i have to do a really unfortunate rigged setup turning off the voice assistant to this specific sonos product (sonos one)  and then putting a separate google device nearby it with the mic on. it barely even works appropriately, and this kind of weird rigging is really the opposite of what i bought my sonos for.

really hope this will finally get solved (seems like this has been reported many times)    but its looking like it will just get punted :-/

With the mic switched on you can repro this by just saying “Hey Google, play relaxation sounds for 1 minute”.  After 1 minute, you get the announcement and then the sound carries on playing.

Hello. Are there any known fixes for this? I’m experiencing this issue as well when I play rain sounds at night

Fix this please Sonos, it is un-acceptable

@zima_blue & @Murf66,
It appears that perhaps the best thing to try to do here, is take note of the suggestions above and to capture the Voice Assistant History, together with a Sonos diagnostic report (noting the reference) and then contact Sonos Support Staff via this LINK.

Adding another user affected by this. Sonos One, isn't even being played or used at the time. Between the hours of 5am and about 8am I will just get a random Sorry I don't understand at a loud volume. Only thing I'm seeing here on this thread is a theme or potential pattern around rain music. We don't do that, but the night before we ask Google to play a lullaby..

Been happening for the last few weeks, we have a three month old baby in with us, so we're over the moon when the Sonos wakes her up early.

Alas our only option is to unplug and put away until one of you admits it's their fault and deals with it

What did Sonos say when you submitted a diagnostic within 10 minutes of the occurrence and called Support?

It was like 6.30am dude, I just wanted to sleep