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kingdomfreedman
Contributor I
January 4, 2022

middle of night "Sorry, I don't understand"

  • January 4, 2022
  • 28 replies
  • 5746 views

I see a few other posts about “Sorry, I don't understand issue” playing in the middle of the night from the assistant EVEN with the mic off. None of them have a solution!  This is happening to me and is maddening.  Please help

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    FG1922
    Lyricist II
    July 16, 2022

    This was me theory, exactly 12 hours after I've asked it to play a lullaby it says this. Wondering if any of the other users who're suffering has a similar pattern

      Phizzle
      Lyricist II
      July 29, 2022

      I’m 99% sure it’s a Sonos issue. I use Google assistant and I use the “goodnight routine” every night to set my alarm and play sleep sounds (crickets chirping).  The speaker will say loudly “sorry, I didn’t understand” about 1 to 2 minutes before the sleep sounds stop. This only happens when I use a Sonos speaker. I’ve tried this on 2 different Sonos One’s and a Sonos Move. The speaker will say this without any indication that it is listening for a specific command (i.e. the beep sound it makes after you say “hey Google” to let you know it’s waiting for a command). When I use my Google Nest mini (I tried 2 different ones) the speaker never says “sorry, I didn’t understand”. I’ve also moved three different times and this issue still happens each time and once again only with Sonos  speakers

       

       

      Phizzle
      Lyricist II
      July 29, 2022

      Also, the volume of the “sorry, I didn’t understand” is significantly louder than the volume of the sleep sounds.

        Phizzle
        Lyricist II
        July 29, 2022

        It’s been happening consistently for over 2 years

          Ken_Griffiths
          Ken_Griffiths
          July 29, 2022

          It’s been happening consistently for over 2 years

          We actually get this on both out Google ‘nest’ display in the Kitchen and on a small Google Hub in our lounge, but fortunately not ever had it during the night (or at least not heard it when in the bedroom at night) - mostly it’s in the evening and rather random, but only about once or twice a month - my response has been to just ignore it… but we have had instances where something unknown has started playing in the kitchen, whilst we’re next door in the lounge.

          It is possible, I see, to turn down the ‘Hey Google’ sensitivity on Google devices only, but I’ve not (yet) changed that in the Assistant/Home settings, but perhaps that is what is needed here? I guess that’s down to Google to make that option available to 3rd-party devices, like Sonos. (I’m assuming it isn’t available to them at the moment)?

            Murf66
            Contributor I
            April 25, 2023

            I have a “good morning” routine that plays beach sounds, and exactly 12 hours later, every day, I get “sorry, I don’t understand”

            It happens on my Sonos Move.

            You can trigger it manually by saying “hey Google, play beach sounds” then note down the time.

            Check 12 hours later and I will buy you a beer if it doesn’t say “Sorry, I don’t understand”

            Ken_Griffiths
            Ken_Griffiths
            April 25, 2023

            If you search for ‘Alexa routines not supported’ in the forum here, I’ve seen it mentioned that they are not fully supported by Sonos, even though some routines may work, so my thoughts are to use or create a playlist of the required sounds and perhaps start them with a Sonos daily Alarm instead and hopefully that will resolve the issue. See this link as an example I found (albeit it’s now quite an old thread)… 

             

            Manu84
            Enthusiast I
            May 5, 2023

            It happens to me with my Sonos Roam as well, Google Assistant says she didn’t understand but  in stead of playing the news in my Good morning routine, I tried it  on Google Assistant running on Android, using my SoundPeats TrueAir2 headphones connected to my    Huawei M5 Light  tablet and the routine works as it should      

            La discapacidad visual no es ningún impedimento, a disfrutar Bros
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