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goweb
Contributor I
Aug 7, 2019 3:50 PM UTC

Alarm not working on Google Assistant

Alarms don't seem to be set through Google Assistant.

Steps to reproduce:

  1. "Hey Google, set an alarm for xxx"
  2. Google responds that alarm is set
  3. "Hey Google, what alarms do I have set?"
  4. Google responds that no alarms have been set
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    42 replies

    mahtrinidad
    Lyricist I
    Aug 10, 2019 1:39 AM UTC
    I am experiencing the exact same issue! I reached out to Google first and they directed me to Sonos. After talking to Sonos for two days, they got fed up trying to 'resolve' the issue. Their response was: "The functionality has not been officially released in your region. While features and functionality may work, your region is currently unsupported and we are not able to provide support for anything that may not work." Strange that it randomly stopped working after working flawless for 2+ months.
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    dasym
    Prominent Collaborator II
    Aug 10, 2019 2:19 PM UTC
    Same here. Alarms have been working fine since Google Assistant first became available on Sonos and then they stopped.

    I don't expect any response from Sonos. Their support is abysmal. Also still waiting to find out from them what's happening with sleep timers.
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    Joanie1
    Lyricist I
    Aug 11, 2019 8:20 AM UTC
    Same problem here. Worked previously, lucky I had set 2 different alarms to wake me up. I set an alarm on Sonos one. Google tells me it’s set. If I ask what alarms are set it says none and alarm doesn’t go off. What is going on? Tried disabling and reconnecting and it’s still the same!
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      lery
      Lyricist I
      Aug 14, 2019 11:36 PM UTC
      Same issue here. Looks like there’s no solution.
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      nasrat
      Lyricist I
      Aug 15, 2019 12:00 AM UTC
      Same issue
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      1bullstag
      Lyricist II
      Aug 18, 2019 8:36 AM UTC
      Same problem here. Are there no work arounds?
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      vannispen
      Lyricist II
      Aug 18, 2019 2:38 PM UTC
      All I can say is "same here". And Sonos Netherlands know nothing and are friendly but unhelpful.
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      mattmal
      Contributor I
      Aug 21, 2019 11:53 AM UTC
      Same issue here.... seems like it’s easy to sell products and advertise features that don’t work and then hide and ignore your customers
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        BDGriff
        Lyricist I
        Aug 22, 2019 10:32 AM UTC
        Same here
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        DavidB445
        Lyricist I
        Aug 22, 2019 11:16 AM UTC
        Yeah, same here. It was working fine until recently. I set 2 alarms to wake me up for work and none of them worked. Luckily my phone was close enough to hear me as well lol..
        Now if I ask to set an alarm, I get the response that it has been set. But if I then immediately ask if there's any alarms set, there is none
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