Google Assistant & Sonos

I’ve been having trouble with erratic responses from GA on Sonos for days, and now it’s completely broken! I eventually tried the last resort of unlinking and relinking my Sonos account to Google. Now I can’t activate Google Assistant on my Sonos speaker at all. Google sees the speaker just fine, and can play music to it. The Sonos app sees the speaker just fine, and can play music too it. But Google Assistant won’t link to it - Google Assistant just says that it couldn’t find the Sonos speaker, even though Google Home is playing music to it right now. Just as a test, I added Alexa instead. Installs quickly and works fine. The fault is between Sonos and Google. Returning to GA, I finally got it to find the Sonos speaker and install after about 25 tries. But it’s still not functional. It either gives no response or says “something went wrong/there was a glitch”. If I tell Google to resync devices, the Sonos speaker beeps and makes an announcement. But it quickly returns to unresponsive

Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this! Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!

Help! Google assistant works fine on my Sonos system for everything except music playback. Assistant music playback works fine on all other devices in the house, just not Sonos. Weather, general web enquiries all work fine, but here’s an example of the music problem: ”hey google, play Mumford and sons” ”Alright, playing Mumford and sons on YouTube music” ”sorry, I don’t know how to help with that”. or ”hey google, play bbc radio 4 on tunein radio” ”ok, playing BBC radio 4 on tunein” ”sorry, I don’t know how to help with that yet”. Already tried: Removing and re-adding assistant Removing and re-adding YouTube music powering off and on Sonos speakers powering off and on house router

Google Assistant sleep sounds now work on my Sonos.  However, whenever the sleep sounds are about to end (1 hour I believe is the default), Google Assistant shouts out “SORRY, I DO NOT UNDERSTAND” or something to that affect.  Obviously not good, I’m asleep by this time only to get woke back up!

I have 2 Sonos ones and a Sonos beam all in different rooms. In general they all work beautifully. I was really looking forward to google assistant since I use this with various other devices. However I've run into a problem which is if my phone (Galaxy S8) in the same room as one of my Sonos devices, both the Sonos and my phone will respond to a hey Google command. I've searched all the various support forums and, surprisingly, I've yet to see this specific issue discussed. My devices are all up to date software - wise and I use the same email address for all my devices and phone. The devices are all found on google home as well. They do respond correctly to commands. The only issue is that both my phone and a device will respond if near to each other, which happens frequently since I tend to keep my phone nearby. How do I fix this? Thanks.

I have a Spotify family account with 5 separate logins, 1 for each family member and one for general house or guest use. I would like to set it so that when Sonos is controlled by Google Assistant, it uses the general house account instead of my personal account. The problem is that if I am not home, driving in my car, or home listening to headphones, and my kids use the Sonos system, whatever I'm listening to stops and it deletes my listening queue, then replaces it with what they are listening to, and if I start playing my device, it deletes what they are listening to. This defeats the purpose of having separate accounts to begin with. I've tried changing the account in the Sonos PC application but it keeps doing the same thing, as though the Google Assistant always defaults to my personal account no matter the Sonos settings. Please let me know how to fix this annoying problem. Thank you for any solutions!

Hi, There is any projected date for when the Google Assistant service will be available on Sonos in Portugal? 

I recently google for voice on my beam. When  i say a command like "play elton John", I get the reply " playing a playlist of elton John on Spotify" (which is what I would expect), followed by "sorry,   I don't understand". then nothing is played. There are no other people or sounds in the room when this happens. I have tried a few times with the same results. Any ideas?  

Hi Guys, Quick question regarding the google assistant.  I have a setup in the living room with 1 Google One, and 2 google One SL’s. They are all 3 combined in a group. When I want to change the volume using google assistant, it only changes the volume of the One that has the microphone. They other One SL’s stay at the same volume. What am I doing wrong? Many thanks

Hi there, I’m using my One to control Google Assistant and just got smart bulbs in the room, all *working* but the experience is far from great. The One will helpfully tell me that it’s turned on or off the lights... about 1 second after the lights have turned on/off. Google have resolved this issue when using Assistant through my phone, but the whole idea of the One was not needing my phone on me the whole time. (https://support.google.com/assistant/thread/890788?hl=en) Is there a setting or something I’ve missed to control this? The other part is please let us set the voice assistant response volume! I’m hoping we maybe see these changes in the S2 update already!?  

I’ve a Sonos Arc connected to Samsung TV Q95T via eArc. I was able to get Sonos Arc Google Assistant to turn on the TV, however, for turning off, it does not work. Please advise. Thank you.

I used to use TuneIn radio for my radio, but they have recently stopped doing BBC radio, so I needed a new provider. I found the Radioplayer did BBC radio, but whenever I ask google to play radio it still plays TuneIn. I have removed my TuneIn account from the Sonos app, but it still tries to use TuneIn. How do I stop it, and is there a voice command to get Sonos to use Radioplayer for radio? Whenever I say “Play 6 music on Radioplayer” google assistant opens Deezer.

Trying to set up Google Assistant and I am getting an endless loop trying to authenticate. I’ve reviewed all the related topics, the only answer I’ve seen relating to my issue is a service outage, which there isn’t anything noted on the status page. running iOS 13 updated app versions cleared all browser history and cache removed all music services from sonos removed all but my primary google accounts deleted both sonos and GA and reinstalled rebooted pretty frustrated, just had set up issues with Spotify just two days ago and was beyond straight forward. Setting up services shouldn’t take hours. any suggestions?

Hi, I’ve a 4.1 setup with the new Amp, two passive speakers, 1st gen sub and 1st gen play 1s. I am able to add google assistant in the app and it says “successfully added”. But when I call it out, the front passive speakers do not respond with a beep. I guess my question here is, are the passive speakers supposed to work in tandem with the amp to provide voice services (google assistant, alexa)?  Thanks.

Hello,    I couldn't find an answer to my problem so trying to get help here. I have a YouTube Premium subscription and using Google Assistant on my Sonos device. While I can play music from Youtube Music just fine through the Sonos App, I cannot with Google Assistant. I have selected YouTube as default music provider in the Google Home app, and whenever I ask Google Assistant on my Sonos One to play music, it responds “I can't do that here but you can ask me to play on one of your other devices”. I assume that Assistant thinks I want to play a video and expects a screen to play it. Any thoughts how I can make it work?

Hi all,   I recently bought the Sonos arc + sonos one (gen 2). Just added the sonos 1 to play as a rear speaker and want to play together but right now its just either or.. Anyone know how to have the choice thru Google asst to play all? Cheers 👍  

Question here is, how does Sonos determine your location, which therefore enables the use of Google Voice Assistant?  The reason I ask is because I live in Argentina, but have a VPN network linked to the US (which allows me to use some US streaming services as a result regardless of device).      I am able to link on the Google Home app with Sonos, but my speakers don't appear in the google home app.  I'm able to use the Alexa Voice Assistant with no problems.   I've tried switching my home address on my Google Home app to my US home address, but still no go. What could be a good way to get this running properly?   Thanks!

I bought Sonos One couple of months ago and connected the Google Assistant straight away. Despite the Google Assistant app was saying the Russian language not supported by the Sonos One device it actually was working in Russian - it was reacting on “Окей, Гугл” ( “OK, Google” in Russian ) and was understanding the Russian speech and responding in Russian just fine. Same as it was responding just fine in English when activated by “OK, Google”.   But (I assume) with the latest update of the Sonos about a month ago, the Russian language has disappeared. The Sonos is still can be activated by saying “Окей, Гугл” ( “OK, Google” in Russian ), but goes no further than that ( getting “Sorry, I don’t know how to help” for requests in Russian ). That’s a bit weird.   I want the Russian language back, please!   Especially considering it’s still reacting to “Окей, Гугл” !

Hi All, Is it real that Sonos Beam can’t support voice call with Google Assistant? It’s simply unbelievable that I need to verify this myself in a Sonos forum. Many thanks, Ken

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.   Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

Has anyone configured the Sonos One SL to play Visitor Announcements from the Google Nest Hello doorbell? I wasn’t entirely sure if this should work or not.   I know there’s not voice control on the actual SL device but I thought maybe linking the services on the app would allow for announcements. I haven’t been able to get it to work. 

Is anyone else finding Google Assistant very slow to respond? I have a Sonos One in Australia and with Alexa it would respond to a question in around 1s. Ever since Google Assistant was released here i find that the Google Assistant would take 3-5s to respond. Its much slower than Alexa and also compared to the Google Mini i have. Does anyone else have this issue? or a solution to it.

Hello I’m having trobule setting up Google Assitant on my Sonos one speaker. This is the only device I got from sonos. I’m stuck on finding devices part.    

My sonos one and beam will suddenly no longer play Spotify music and says connection was lost. They also won’t link to my Google account now either. I have tried rebooting, resetting up, restarting our internet, and other troubleshooting ideas on found on this forum. Please help!! Diagnostic 1801504021

After streaming music I ask google to “switch to TV” to return to TV sound. Google tells me that she can not help with that. Anyone having same issue and does anyone know the correct command or a solution?