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Contributor II
Sep 21, 2019 2:53 AM UTC
Question

Unable to set up google assistant

Trying to set up Google Assistant and I am getting an endless loop trying to authenticate.

I’ve reviewed all the related topics, the only answer I’ve seen relating to my issue is a service outage, which there isn’t anything noted on the status page.

running iOS 13
updated app versions
cleared all browser history and cache
removed all music services from sonos
removed all but my primary google accounts
deleted both sonos and GA and reinstalled
rebooted

pretty frustrated, just had set up issues with Spotify just two days ago and was beyond straight forward. Setting up services shouldn’t take hours.

any suggestions?

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    33 replies

    Heiberg
    Lyricist I
    Sep 21, 2019 2:25 PM UTC
    I have had the same issue and support told me that it was related to iphone and ipad. They could not tell me when it would be fixed, but i don`t think it will be resolved dyring the weekend 😞
    Translate
    grumpysausage
    Enthusiast I
    Sep 22, 2019 1:36 PM UTC
    I have exactly this issue as well, it's been going on all weekend.
    Translate
      CRC77
      Lyricist III
      Sep 23, 2019 9:28 AM UTC
      Exactly the same issue here. iOS 13, Sonos 10.4. Cant set up Google Assistant and stuck in an endless loop
      Translate
        daniellevitt86
        Lyricist I
        Sep 23, 2019 2:38 PM UTC
        Same issue all weekend for me also.
        Translate
          CRC77
          Lyricist III
          Sep 24, 2019 10:23 AM UTC
          I have submitted a diagnostics report with Sonos on this one. I will update this thread with any progress.
          Translate
          Ken_Griffiths
          Ken_Griffiths
          Sep 24, 2019 10:33 AM UTC
          CRC77,

          I haven’t tested this myself recently, so can’t say if it might be a temporary service outage, but did you perhaps try rebooting both the local router and the speaker that you’re trying to add the GA to? Sometimes a reboot will resolve such issues, but it’s worth rebooting both the router and the speaker.
          Translate
          Ken_Griffiths
          Ken_Griffiths
          Sep 24, 2019 10:35 AM UTC
          Also if you have any other WiFi access points, it’s worth switching those off temporarily, so that the mobile controller and speaker are both connected via the main router.
          Translate
          CRC77
          Lyricist III
          Sep 24, 2019 11:24 AM UTC
          Thanks Ken. I factory reset the beam as part of the retesting of this bug and have no additional wi fi access points. Unsure about what rebooting the router would do? Are you suggesting the Beam doesn’t have internet access? All other wi fi appliances on the same network have access, and after the factory reset the Beam connected to the network OK and did TruePlay etc without problems (also added Apple Music as a service).
          Translate
          Ken_Griffiths
          Ken_Griffiths
          Sep 24, 2019 11:40 AM UTC
          Communication between devices occurs using mDNS protocol and a router reboot can often resolve issues around that type of communication problem. That’s why I suggest rebooting the router aswell.
          Translate
          Kristensen
          Kristensen
          Lyricist I
          Sep 24, 2019 11:53 AM UTC
          I'm pretty sure the issue isn't with the speakers but with the OAuth between Sonos and Google.
          Because this happens when you try to connect Google to your Sonos Account.
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