Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Same here, can't connect Voice Google Assistant to Sonos One, Beam (Gen 2) or Roam. Doesn't work through Sonos App or Google Home. A sad situation

I am having the same issue with Beam, did diagnostics with Sonos support and they just keep saying that it is google assistant app that does not work right. It has just been issue after issue with this equipment lately.

I think there are challenges as follows:

• Sonos sued Google in 2020 for patent infringement.   This is still an active case as first Sonos was awarded damages in 2023, and that finding was thrown out in 2024.   This could provide a challenge for Google Assistant integration and support for Sonos from Google.  That stated, if it doesn’t work then a formal removal of support for Google Assistant is needed.
• There was a layoff of 6% of the Sonos workforce, including “product engineering, software quality, and platform infrastructure” ( https://www.digitalmusicnews.com/2024/08/16/sonos-layoffs-august-2024/).

I’m sure both of these aspects provides challenges to the stability of Google Assistant to the current Sonos product.   I’ll be honest, I’ve been a fan of the product since release, and am hoping for the best. These are challenging times in the technology industry.

But, and honest but, my last real investment was in 2019 with addition of a Gen 2 sub and Gen 1 beam.  The Roam was honestly a piece of rubbish and was tossed out with the trash after it finally stopped charging.  I’ll sweat the asset until I see improvement.

I just think this will be a very long issue as google assistant is not being supported or advertised on new products. Including the new Arc Ultra. https://www.sonos.com/en-us/shop/arc-ultra

"Voice

Works with Sonos Voice Control and Amazon Alexa. Availability of services varies by language and country."

Issue - if you select learn more, it says Google Assistant supported. As we can attest and have heard, it is not supported but their website says all is operational.

I feel they need to update all users with Sonos is experiencing issues and can not enable/support Google Assistant software at this time. There is no timeline for a resolution. This feature is not supported until further notice." At least that is an upfront response. 

I think I am done listening to Sonos as I do not see a resolution any time soon and the company isnt and has not been up front with issues or information in some time. I hope they can update the information to be truthful at the minimum but hope to get the functionality we bought.

Cory - Ok, heading out to work in WEU for two weeks, will be watching for status.   Fingers crossed root cause and ETA to fix is released to impacted customers and this thread.

Frank

same issue here. google assistant no longer working on beam and cant be re-added. tbh sick and tired of sonos now, also have a play 1 and 3 and loved everything sonos for a while but its a complete s*** show now and everything seems to be a struggle from app issues that has improved but is still not geat to this issue. Tried customer support but gave up after a while and probably time for me to give up on sonos too

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I found other threads that this issue has been going on for about four months at this point. Bose now has an amp system along with a couple of other company’s, all are cheaper. Going to have to start phasing this equipment out.

Just wanted to report I’m having the same issues here in Germany. I have two systems (one in the US and one here that has just been setup), and I cannot add Google Voice integregation. I don’t think the location or two systems has anything to do with it given I’m receiving the exact same sequence of messages/errors on both iOS and Android devices as everyone else has reported.

I’d like to echo the comments made by others regarding the lack of accuracy on the status page, as clearly the integration “partially degraded,” and it needs to be reported as such. As it stands, the authenicity of your service status page cannot be trusted for any services - which does both customers and support reps a huge disservice. @Cory - you mentioned that you spoke to someone who said the status shouldn’t be updated. Why did you stop there and not keep escalating the issue until it was properly handled?

I just purchased this second home in Berlin, and I’m really regretting spending another several thousand Euros on Sonos-ifying it. Unfortunately, I waited too long to try to integrate GA and I’m now past the return period.

Same issue here. Sonos Beam no longer connecting to Google Assistant. I can get Sonos assistant to work but when I try connecting google assistant I get almost all the way there and then after signing into google assistant I get “there may be a problem”

It is a known issue (at least for some users), Sonos Staff have said they are investigating the matter.