As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

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R

Redeco2

Lyricist I

I’m dealing with the exact same issue, but what frustrates me even more is Sonos customer service. It seems like everyone using Sonos is aware of this problem, yet their customer service team acts like it’s a complete mystery. I’ve called multiple times (and it takes forever to reach someone), and all they do is suggest connecting to my phone to figure out what’s going on. Hon estly, if they still don’t understand the problem by now, maybe they should consider a career change—selling cookies might be a better fit.

When I told one of the agents I was planning to return the Beam, all they could respond with was, 'Sorry we couldn’t help !

S

SweetPowerfulAlmond

Lyricist I

Exactly the same issue. Just giving the thread a boost. Very frustrating! Starting to become a common theme so might be time to switch away from Sonos

C

Chrizzle

Lyricist I

I’m dealing with the exact same issue, but what frustrates me even more is Sonos customer service. It seems like everyone using Sonos is aware of this problem, yet their customer service team acts like it’s a complete mystery. I’ve called multiple times (and it takes forever to reach someone), and all they do is suggest connecting to my phone to figure out what’s going on. Hon estly, if they still don’t understand the problem by now, maybe they should consider a career change—selling cookies might be a better fit.

When I told one of the agents I was planning to return the Beam, all they could respond with was, 'Sorry we couldn’t help !

Hi, my german Support guy i talked to today knew about it and is aware that the "upper tech" team is already analysing. He already asked me to switch my Router's DNS servers test wise to primary 8.8.8.8 and secondary 8.8.4.4 which are the public google DNS Servers. But i already did that days before and it didn't help.

N

noadc

Lyricist I

Also having the same issue here, in the US.

I noticed that Google Home couldn’t play music to my Sonos speakers as I was setting up a new holiday routine, so I removed the Google Assistant service from Sonos, and the Sonos service from Google Home, and now have been unable to add either services back.

I was really hoping that this thread that was started 4 months ago and describes my exact issue was going to be resolved by the time I got to the end of it, but I guess what they say about Sonos these days is true…

M

masterkoster

Lyricist III

It finally connected for me today!

A

Alec Yenter

I can finally get Sonos onto Google home! But I still cannot get Google Assistant onto my Sonos Beam Gen 2. Also, glad to see they are finally marking the status as major outage.

Ken_Griffiths

It finally connected for me today!

Yeah, just tried this and Sonos linked to our Google Home, all working again here too. Thanks for the heads up.

M

masterkoster

Lyricist III

It finally connected for me today!

Yeah, just tried this and Sonos linked to our Google Home, all working again here too. Thanks for the heads up.

Yeah all good man, I tried it today expecting more disappointment but to my surprise it works. Kinda disappointed I can’t link these two my other google speakers or directly send a feed through chromecast but it is what it is. Guess i gotta do it through the sonos app

T

Terwou

Lyricist I

It finally connected for me today!

Also here, dying to know the root cause.

M

Mackeale

Lyricist III

Finally GA works again! Thank you Sonos, really! Just one problem left, still can’t get Google to send music to my Sonos speaker. But atleast now I can control my smart home again!!

Great job! @Corry P Thank you for being here in the community.

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