Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Sonos Staff

Hi Everyone

We have taken steps to address this issue - please try adding Google Assistant again, if you haven’t already, and if it fails, please let us know.

We are glad to hear that it is working again for a few of you, at least.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Lyricist III

@Corry P

Connecting the App to GA finally works again, thank you! As mentioned above, sending music to Sonos via GA still does not work, any updates on this topic? Thank you!

Remove a music service account from Sonos

Sonos Staff

Hi @benvelte

This may be an issue with the security tokens being exchanged. Please try removing whichever music service you are using from both Google and Sonos, then re-link them, to refresh the tokens.

Add a music service to Sonos

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Lyricist III

@Corry P

Thanks for the quick reply. I have decoupled Spotify from both GA and Sonos, then also deleted Sonos App from GA, and recoupled all services again. Still nothing happens after asking GA to play music. It confirms it will play “Spotify on Sonos”, but it does not play. Neither in Sonos One nor Arc. Any way I can figure out what the issue might be?

Thanks in advance!

Sonos Staff

Hi @benvelte

Thanks for trying those steps!

I think the best thing to do at this point would be to call in to our technical support team for some step-by-step troubleshooting, and to see what the speakers are saying about the situation.

I do recommend that you try a reboot of all involved devices, however, including your router, first. Please reboot your router by switching it off for at least 30 seconds, and reboot the speakers after the router.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Lyricist III

I do recommend that you try a reboot of all involved devices, however, including your router, first. Please reboot your router by switching it off for at least 30 seconds, and reboot the speakers after the router.

I hope this helps.

I rebooted all the devices, still the same behaviour :( I will try to contact the tech support, thank you.

Maybe any other users here experiencing this issue still and got around it?

S

Sh_Oranoos

Lyricist I

It works now. 🎉🎉🎉🎉

Thanks Sonos ♥️

M

MonicaTSS

Lyricist I

It works for my Sonos One devices!

Still having trouble with:

Connecting Sonos Roam to Google Assistance
Playing music from Sonos via Google Assistance (apple music)

I will contact support and create a ticket.

Lyricist III

@Corry P @MonicaTSS

I’ve gone through support, did all of those steps described by @Corry P again, including more like resetting Spotify, adding Google Assistant to my Sonos Arc (for whatever reason) - still no changes and tech support could not help.

There must be a way to find out what kind of requests are send from the Google Hub to the Sonos in the (local) network. Unfortunately the support could not help at all...