As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

Show previous replies

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benvelte

Lyricist III

Hi @benvelte

Thank for trying those steps, and I am sorry to hear that they did not help.

Do you have Google Gemini installed, by any chance? If so, please try uninstalling it for the duration of linking GA to Sonos, then reinstall it afterwards.

I hope this helps.

Hi @Corry P ,

I do not have Gemini installed, in fact I only have to Google Home app on my iPhone, nothing else by Google (except Maps).

Corry P

Sonos Staff

Hi @benvelte

In that case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to gather info relevant to the issue in order to pass it to the engineers.

Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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benvelte

Lyricist III

@Corry P

That is exactly, what I did. Unfortunately the only thing they did was look at the debug information I can create within the SONOS App - nothing more. I asked them if they could monitor any requests coming from the Google Home Hub to the Sonos, but they said no… not sure if I got an inexperienced person though

Corry P

Sonos Staff

Hi @benvelte

My apologies. That was my mistake - if the command is given to a Nest device and does not work, there is no information to pull from the Sonos diagnositcs that will help.

To be clear to anyone else reading, if you have any issues with Google Assistant running on a Sonos device, please call in. If you cannot link Google and Sonos together, please try reboots and uninstalling Gemini if installed, and let us know here if it does not help.

If you have issues with commands given to a Nest that are not followed, please try the steps listed earlier (remove and add accounts, reboot devices including router) and let us know here if it does not work. Thank you all.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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benvelte

Lyricist III

@Corry P

No worries. Yes my issue is: Sonos is not reacting to any commands on a Google Nest. Google Nest confirms “Playing music on Sonos”, but nothing happens. Any idea, how I could debug this? Maybe by checking router protocols to see, what the Google Nest tries to send to the Sonos in the local network? But not sure what to search for - like how this information is send to the Sonos.

I will try to follow the steps again, but as mentioned before I already de- and recoupled all services and restarted all physical devices including router.

Corry P

Sonos Staff

Hi @benvelte

I’m pretty sure that no data at all is sent from your Nest to your Sonos device(s) over the local network - it will all be done through the cloud.

Honestly, I don’t now think that there are any steps you can take that will help, at this point.

Removing all copies of GA from your Sonos devices and unlinking Sonos in Google Home so there are no vestiges of the link between the accounts, then re-adding it all again may help, but that is a guess. If it were me, I’d give it a go. I would not blame you if you left it for another day or 3, however - I don’t want to fatigue you to the point where you give up on it altogether.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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benvelte

Lyricist III

@Corry P

Yeah True and the requests to the Google Cloud probably don’t contain anything meaningful for us, as they will do some magic that sends the request to Sonos via Cloud.

I will probably check back in a couple of days. Thanks a lot!

B

Bente2102

Lyricist I

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

hi Frank! I think The problem is solved by Google. In The Netherlands it’s working again.
hopefully you can connect as well.