As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11338 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

Show previous replies

M

mcirigli

Lyricist I

Same issue. Called SONOS customer support about three times and wasted about 5 hours trying obvious and useless test. Last thing they said was: “Move to Alexa”. I thought they were joking but apparently no. I’m based in Spain, in case this helps.

L

laurensvd

Lyricist I

Same Issue here in Germany. First time owner of Sonos products and I want to link it to my google nest hub using Google home, to no avail. 2x Era 100 and a Move 2 which I am now starting to regret buying all at once ..

T

Trotamundos

Lyricist I

just to keep this thread alive, I’m experience the same problem here in Ireland, "Could not reach Sonos. Please try again" in the Google Home app and “no device found” when I try to do the process of adding google assistant through the Sonos App

W

Wapry

Lyricist I

I guess everything start from here:

https://www.theverge.com/2023/10/10/23910694/sonos-google-patent-verdict-thrown-out-alsup

https://www.reuters.com/legal/litigation/us-court-allows-google-speaker-imports-sonos-patent-fight-2024-04-08/

So, in my opinion, it is not a technical issue but a political decision. In fact, the new Sonos ARC Ultra product ( https://www.sonos.com/en/shop/arc-ultra ) is no longer compatible with Google Assistant.

Corry P

Sonos Staff

Hi @KMinNE

Corry - Appreciate you coming on here to reply to the thread, but can you understand from a user perspective that it’s a little tough to know what to do with any this information?

If it’s supposedly not a global issue, then shouldn’t we all put in individual service tickets if the insinuation that it’s only impacting our own environments? On the flip side, isn’t that an annoying redundancy from the standpoint of Sonos service to deal with a bunch of duplicate tickets that are (seemingly) part of a larger outage/known issue, meaning this is a larger issue than just a few isolated users?

There doesn’t appear to be any clear acknowledgement or guidance on what to do here, which is just going to leave everybody frustrated.

I do understand, yes. But, as there is nothing - so far as I know - that any of you can do to resolve this, there is nothing that I can ask you to do other than to please wait.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Gionos

Enthusiast II

I guess everything start from here:

https://www.theverge.com/2023/10/10/23910694/sonos-google-patent-verdict-thrown-out-alsup

https://www.reuters.com/legal/litigation/us-court-allows-google-speaker-imports-sonos-patent-fight-2024-04-08/

So, in my opinion, it is not a technical issue but a political decision. In fact, the new Sonos ARC Ultra product ( https://www.sonos.com/en/shop/arc-ultra ) is no longer compatible with Google Assistant.

It is cleary political ! If it was technical, it would be already fixed long time ago!
It is also why Sonos don’t communicate...

J

Julpyz

Lyricist I

Just received my Sonos Beam. Just finished a setup and everything was flawless. But like all of you I cannot, for the life of God, connect Google assistant. Please help.

L

Letalius

Lyricist I

I just returned my sonos move

Gionos

Enthusiast II

Same issue. Called SONOS customer support about three times and wasted about 5 hours trying obvious and useless test. Last thing they said was: “Move to Alexa”. I thought they were joking but apparently no. I’m based in Spain, in case this helps.

Hey Sonos! “Ok Google, i (have to) use Alexa now!”

Will miss you… 😂

G

GenHenryArnold

Lyricist I

Same issue on a Sonos Arc, just moved so ended up setting up everything from factory resets and cannot connect GA, “there may be a problem” error in the assistant app after trying to connect, support has a case number

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