As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11338 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by FrankOwen

Will test this Saturday... way back from UK ...

Show previous replies

B

Bobby81

Lyricist I

Same issue here...

R

reidkersey

Lyricist II

@Corry P from a developer perspective, and someone who has dealt with status dashboards in the past, there are various levels of statuses. The most typical being “operational”, “degraded” (what GA should be marked as, or more specifically “partially degraded”) and “Outage” (major, minor, etc)

I would implore you to go back to whomever told you that the status shouldn’t be updated and request an update to “partially degraded” as you are correct this doesn’t affect everyone or people who have GA already setup but it does affect people who are attempting to re-setup GA. Thus there is a known issue and people can know that it’s not just them, and that it’s being worked on.

J

jules_wake

Avid Contributor I

same problem here…was working fine until I tried to get my google assistant to play some music and nothing worked. Tried relinking but just get a can connect to sonos message.

L

Letalius

Lyricist I

Can't link my brand new sonos move 2 to Google home cause the said Bridge is not working. And I bought It only to use It with Google home, so lol.

N

Newbie999

Lyricist I

Same issue. First Sonos product I have ever owned (Beam Gen 2). Can't add GA, but GA integration was the reason I got the Sonos in the first place. Returning for a Bose if this isn't fixed soon!

A

Adapat

Lyricist I

This is so infuriating also having same issue for weeks, wasting so many hours

D

daschmidt91

Lyricist II

I just feel sonos is trying to play damage control but doing nearly everything wrong recently. I am cconcerned that i and many others are reporting issuues integrating voice control to other systems outside of sonos? Is it they think they can force everyone to go with their own app? I have a feeling they are hurting sonos reputation more. I mean i hhad been happy with them but my experiences with their products over last few years is not anything id reccomend. Especially with not even having simple bluetooth in majority of products. That would be fine if everything else worked but network and system errors are the norm now. Look to the community and stop the run arounds and false "everything is operational." Yes i am getting more frustrated. I am sorrry to vent.