As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11338 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

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S

Slaybz

Lyricist III

@Corry P

Please re open the following ticket on your side to get a fix done.

Many thx

Gionos

Enthusiast II

https://status.sonos.com/

Please Sonos, inform correcly your Customers, since days/weekns nothing works anymore with GA. And since Days your customers are writing that...

S

Slaybz

Lyricist III

@ALL As I don't have any social network (sorry I'm old school) , could someone please poke sonos/Google accounts on X, tiktok etc... On this topic like : "Hey Google.... , are you aware that @Sonos and your assistants no longer speak to each other and seems to be angry ? "

😎

S

StevenSchoovaerts

Lyricist III

@Corry P

Please re open the following ticket on your side to get a fix done.

Many thx

Hi @Corry P,

I cannot re-open this ticket as I haven’t created it. However, I have contacted Sonos support and they gave me a ticket number: ********. They also acknowledged that the problem occurring at different customers. Is there a way to follow the status of this ticket? I think it is a bit weird that the status is still green at https://status.sonos.com/

Any update on this issue and when it will be resolved?

Thanks

Steven

Moderator edit: removed and recorded case number

Corry P

Sonos Staff

Hi @StevenSchoovaerts

I am not sure why you thought that was me saying something to you - it was someone else saying something to me.

The status is green because not all users are affected - there is not a cloud outage (which is what the status page tracks) if not all users are affected. I have already asked for the page to be updated, and that was the reply I received.

There is no way to track progress on issues - it will be fixed when it is fixed, and neither you nor I will hear anything regarding progress before that day.

Sorry I could not be of more help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Gionos

Enthusiast II

Hi @StevenSchoovaerts

The status is green because not all users are affected - there is not a cloud outage (which is what the status page tracks)

Sorry Corry P., but don't take it personally.

Seriously? Are you (Sonos) waiting for your tens of thousands of customers, including those who don't use GA yet, to inform you that it doesn't work???

Do you really think that only some are affected but that it works for others?

Why? Because they rebooted their Router, their phone, the neighbor's wifi and grandma's washing machine?

In addition, your Status page talks about Service (Systems) not Cloud!

Honestly, this post looks more and more like the debacle of the app.

There is no communication, customers end up coming to this forum because NOTHING spontaneous from Sonos informs them.

Honestly, for a company that sells products with a appreciated Sound, it's ironic!

I was a big fan of Sonos and, despite the new App, I continued to be a fan and recommend this product.

You remind me of Nokia? A leader in mobile phone that today no longer exists because they sat on their butts while others came to market with competitive products...

No desire to invest more in Sonos today… as i can read it will be fixed when it is fixed..

Disgusted

Corry P

Sonos Staff

Hi @Gionos

Sorry if the above was not what you were waiting to hear, but my other option was to keep quiet.

as i can read it will be fixed when it is fixed..

Disgusted

Sorry - that was more a reaction to my being asked this question for every issue that occurs than any official statement. I don’t not know when any issue will be fixed, and we never give out ETAs for fixes, nor do we produce updates on progress. I guess my consternation in being asked this multiple times a day came out in my response. It was not my intent to be obtuse.

I do feel I can share one more thing, however - due to the nature of this issue, it is likely that no-one will need to wait for a scheduled software update for a fix to be put in place. This is just my educated guess, however - I can’t make any guarantees in this regard.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

KMinNE

Lyricist II

Corry - Appreciate you coming on here to reply to the thread, but can you understand from a user perspective that it’s a little tough to know what to do with any this information?

If it’s supposedly not a global issue, then shouldn’t we all put in individual service tickets if the insinuation that it’s only impacting our own environments? On the flip side, isn’t that an annoying redundancy from the standpoint of Sonos service to deal with a bunch of duplicate tickets that are (seemingly) part of a larger outage/known issue, meaning this is a larger issue than just a few isolated users?

There doesn’t appear to be any clear acknowledgement or guidance on what to do here, which is just going to leave everybody frustrated.

D

daschmidt91

Lyricist II

I am just adding that I am having the same issues about adding Google Assistant to Sonos. I have am not the only one I know personally having these issues and this board confirms. Please add me to list to revisit as I say saying its not a global issue as no support is able to be contacted.

Is this normal???? I dont think so but just a very weid conincidence that i dont need a response. I hope this is a faster fix then the last issue. Which seems to be a regular occurance as of recent. Even non Sonos users are noticing so why pay a premium for it.

M

masterkoster

Lyricist III

Hi @Gionos

Sorry if the above was not what you were waiting to hear, but my other option was to keep quiet.

as i can read it will be fixed when it is fixed..

Disgusted

Sorry - that was more a reaction to my being asked this question for every issue that occurs than any official statement. I don’t not know when any issue will be fixed, and we never give out ETAs for fixes, nor do we produce updates on progress. I guess my consternation in being asked this multiple times a day came out in my response. It was not my intent to be obtuse.

I do feel I can share one more thing, however - due to the nature of this issue, it is likely that no-one will need to wait for a scheduled software update for a fix to be put in place. This is just my educated guess, however - I can’t make any guarantees in this regard.

I hope this helps.

Thanks for the response, just felt like we got no answers constantly because when I was texting and calling support they didn’t know much either and instead just thought it was my devices , so apparently they didn’t know it was an issue either

it’d be great if we had a more concrete answer but I’ll take it, thank you

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