As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11330 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

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Szymonphx

Lyricist I

Same issue here. Issue after issue. Is CEO going to issue apologies next year and not do anything anyway.

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speedyuk

Trending Lyricist I

Same issue here. Just bought 2 x Era 300 in BF sales to add to Sonos Port. Hadn’t bothered with Voice control with the Port but experimented with VC for the Era 300. Native Sonos Voice OK and Alexa Voice via Era 300 mics. Thought I’d try Google voice using mic on Google Home Screen but no joy, same error as in OP. By not showing this as degraded on the Sonos service status page devalues all confidence in such a status page.

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aud1oph1le

Contributor I

I am also having this issue.

Was having trouble with my Sonos One constantly having trouble responding to Google Assistant queries.

Removed Google Assistant, now I cant add it back, the whole process fails with generic “Try Again” errors that dont resolve upon retrying.

I have deleted and reinstalled both the Sonos and Google Assistant apps, tried installing the integration straight from the Google Assistant and Google Home app, nothing works.

I hope a developer is actually monitoring this thread. This is ridiculous.

Its almost like Sonos laid off the engineers who knew how to make this stuff work, and kept the ones who didnt. I hope whomever is in charge of this gets PIP’ed

Ken_Griffiths

I got the impression Sonos Staff mentioned here they were investigating and some had reproduced the issue, as seen here…

I see the GA issue too, but likely ‘thanksgiving’ and ‘the weekend’ has perhaps got in the way of things. I’m just waiting to see if there is a fix from Google, or Sonos, but suspect it might not happen immediately, particularly if investigations are possibly still ongoing.

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StevenSchoovaerts

Lyricist III

I have removed Sonos from my Google home app and now I cannot re-add it. I keep getting ‘could not reach Sonos. Please try again.” I’ve been trying to get this to work for hours, nothing works.

Any update on this issue?

Thanks a lot!

Steven

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audiofile.wav

Lyricist I

same issue here! i've tried day after day for the last couple weeks hoping for a resolution before finding this thread. glad to know it's not just me but eagerly waiting for my sonos speakers to be as useful as they once were.

Gionos

Enthusiast II

See that?!:

Good Luck Guys… I am not waiting for a short fix anymore lol...

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StevenSchoovaerts

Lyricist III

Same problem here in Belgium, I cannot re-add my sonos system to google home. The error I get is 'Cannot reach sonos. Please try again.' Sonos system: Beam gen 1 + One SL + One gen 2 + Sub gen 3. Tried changing wifi, resetting Sonos devices, no luck. Any update on this issue?