As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

Show previous replies

S

Stealthdave

Lyricist III

I'm still trying to find out how long it's been an issue. I've had a beam for about 14 months, and other than the sonos > GA connection going down for a few days, it's been fantastic, hence me buying the arc.

J

jmealo

Lyricist I

Submit error report, however, the error "Cannot contact Sonos" appears in the Google Home app.

F

Fcs

Lyricist I

Same issue here. Sonos Move 1.

Over a week now... When can we expect a solution?

T

TheSpecialist

Lyricist III

Same issue here. Nor my amazon dot nor my google assistant can’t find my sonos AMP. Weird thing is though that home assistant does find it ...

F

FrankOwenAuthor

Enthusiast I

In this case, the automated testing (in Jenkins, gitlab, etc in the devops methodology is not doing the right testing). Production customers should not be your regression testing or new feature test. As much as I appreciate the escalation to engineering, there are problems here in the overall development and operational org. And yes, I managed the research, build and operation of global cloud service, platforms, workload and network infra of an enterprise hyperscaler. The final judgement is if Sonos learns from this or just places a new coat of paint over the old shed.

S

Stealthdave

Lyricist III

It's certainly took the shine off owning the arc, and it trying to resolve, I've also removed functionality from my existing beam, which are now just speakers rather than smart speakers.

T

thesame

Lyricist III

Do people on this thread have multiple systems or model types in-common?

A single Sonos One - can’t get much simpler. And can’t connect to GA.

M

masterkoster

Lyricist III

It's unclear how long this issue has been happening.

For me, the issue is that you can't add sonos into Google home. I did see another thread, where someone mentioned that you also couldn't add other apps like phillips hue etc, so have Google done something that has broke a lot of apps?

I must say, so far the arc setup has been painful, where as the beam just went straight in like a dream. The arc wamted to update, then kept failing until I connected an ethernet cable.

Exact same thing with me to the T. if I try it on my other Android phone is just says can’t connect/can’t reach

K

KMinNE

Lyricist II

We’ve been having issues with our Sonos Ones and Alexa so I thought we’d give Google a try, but running into the same issue here as everybody else.

Really annoying.

Reminds me of that one time when the great new app came out rendering it impossible to modify our alarms because, why would that be something they’d test?! Strong work, as usual, Sonos.

S

Slaybz

Lyricist III

Same issue hère

Beam gen1

2 play1 as surround

1 sub

And no more ringdoor bell notification as I've a nest hello.

So cool to let people wait at the door.

Diagnostic posted.

Thanks @FrankOwen for the thread.

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