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FrankOwen
Enthusiast I
November 23, 2024
Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

  • November 23, 2024
  • 189 replies
  • 11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

  • Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
  • Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS.    Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos;  IOS will get there error message ‘There may be a problem’.  
  • Verified no former linkage exists in Google Home.
  • I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect.   All Sonos devices and controller are up to date.   Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this.   With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

 

Frank

 

 

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    Best answer by FrankOwen

    Will test this Saturday... way back from UK ...

    189 replies

    Show previous replies
    thesame
    Lyricist III
    November 29, 2024

    Another user, same problem. Absolutely pitiful!

      Chrizzle
      Lyricist I
      November 30, 2024

      Hi all, i just received my new Beam Gen 2 a few days ago and never was able to connect it to my GA. This was one of the key features and without this working I would never have chosen Sonos. Feels bad to be a new customer.

       

      That errors can happen, I totally accept, but the communication and support pages are totally skipping this issue at all. Please consider to update the support page regarding GA implementation issues and please stop pretending on the status page, that the service is working fine if it doesn't.

       

      Good luck and let us keep each other posted. 

       

      Thanks all

        Stealthdave
        Lyricist III
        November 30, 2024

        Same issue here.

        Bought an arc yesterday, wouldn't aadd to GA.

        I already had a beam that has been working fine.

        Removed sonos from google home, amd now it won't add back. The error message in google home when trying to add is 'could not reach sonos. Please try again'.

        I use uoutube music, so sonos voice control is no good for me. 

        Right now i have a brand new arc, and a beam not functioning with services they were sold as supporting.

        If its not resolved soon, the arc will be going back.

         

         

        Gatso90
        Trending Lyricist I
        November 30, 2024

        In my opinion Sonos needs to be sued, for false advertisement. 

        disappointedUser
        Lyricist II
        November 30, 2024

        Do people on this thread have multiple systems or model types in-common?

        I have an ARC, sub and 2x SLs for home cinema. I also have a pair of SLs as speakers separately.

        it would be great if Sonos could give us an update here to acknowledge what might be going on and provide any kind of work around.

        Stealthdave
        Lyricist III
        November 30, 2024

        It's unclear how long this issue has been happening.

         

        For me, the issue is that you can't add sonos into Google home. I did see another thread, where someone mentioned that you also couldn't add other apps like phillips hue etc, so have Google done something that has broke a lot of apps?

         

        I must say, so far the arc setup has been painful, where as the beam just went straight in like a dream. The arc wamted to update, then kept failing until I connected an ethernet cable.

         

         

          disappointedUser
          Lyricist II
          November 30, 2024

          Yeah the Arc and surround setup was a nightmare for me too.

          Essentially in theatre mode, which is generally how the ARC works, the speakers stop talking to your WiFI directly and to each other, this can cause problems.

          Do you have a single router/AP or multiple?

          WindIt
          Lyricist I
          November 30, 2024

          Bought a Beam (2 gen) yesterday and can't add Google Assistant to Sonos either. Connects fine with TV and Spotify etc. Same errors are everyone else above in this thread. 

            Mackeale
            Lyricist III
            November 30, 2024

            I unlinked GA today because my Nest Hub wouldn’t work with my Sonos speakers. Now when i try to add GA again it won’t work. Very annyoing because I control all my lights with GA and my Sonos speakers. Please just fix it. Been using Sonos for so long but this is just insane.. 

              Throughdarlense
              Lyricist I
              November 30, 2024

              Same issue here. I bought the Beam Gen2 for Google and will now box it up and return it as Sonos are not living up to that which was promised. 
               

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