As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

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J

jodiug

Lyricist III

Just another two users of GA reporting in. It's not working recently and all of the connection methods fail.

When I had to set this up the first time it was also a nightmare of resets and reboots before it finally worked. My take is it was always brittle, but once set up it did keep working. I hope it'll get fixed and can contribute more diagnostics if needed.

Sonos arc and move, with Android on Google Pixel 6 Pro

B

bbaart

Lyricist III

When is it solved please ?. I use to turn all the all my lights with Google Assistant. And so more ...

D

DylanJohn

Lyricist I

Here the same, called the tech helpdesk and they didn't know this problem. Went through the same cycle and still no effect.

@Corry P, are you able to give an update on what is happening and what the estimated fix-date will be?

Thanks in advance,

New user of Sonos (not a great start..)

M

masterkoster

Lyricist III

Running in the same issue, have tried two phones (iphone and android), I have tried a virtual phone on my computer. Different google accounts, two sonos accounts. Different wifi’s, different Hz’s, different dn’s.. google assistant, google home. Nothin works. Yet it shows it is linked in my google page but nothing in the apps nor can i call out for it…

I have called support too and even they can’t seem to find anything about it unfortunately

B

bbaart

Lyricist III

More then 2 days now

M

masterkoster

Lyricist III

bbaart
Lyricist II
4 replies
just now

More then 2 days now

I have the same issue if I do it on my android. On my Iphone it says sonos is linked but then gives me the error something went wrong, try again. Which I suppose is just the same but worded slighly different depending on the OS

D

disappointedUser

Lyricist II

Same problem, cannot connect GA. Support submitted.

Gionos

Enthusiast II

And meanwhile, everything is green on https://status.sonos.com/

As Sonos user for 10 years, I regret the lack of seriousness that we encounter today.

That it no longer works, for a certain time, I can understand... But that we pretend to know it and that no transparency is displayed on the portal... Honestly? Disappointing

https://status.sonos.com/ is completely useless. How can you trust this website?

It's been weeks since it stopped working... Don't make me believe that we have no idea what's going on... Once again, communication is absolutely zero from Sonos.

H

Hopenau

Lyricist I

@Corry P

I just submitted diagnostics for this issue.

G

Gatso90

Trending Lyricist I

"There are now staff who can replicate the issue so I don’t think that will be necessary, but thank you for the offer nonetheless."

Who would believe this? I'm a developer, and we track everything meticulously—it’s just how things should be done. If you're not doing the same, your developers definitely need to take some programming courses. Looking at the app and how Sonos operates, it’s clear they need them. The quality is so bad it feels like 90% of the software was generated with Copilot. It’s just sad.

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