As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

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T

Terwou

Lyricist I

I have the same issue and submitted a diagnostic. Sonos Support pointed fingers to google (and good luck…). Google support admitted that there was a bug, which they could not fix. That was yesterday around this time.

When I try to reconnect in Google Home, I get “Sonos is linked” followed by “Something went wrong. Try again.”

Cannot add Google as a voice assistant, after logging in and clicking “OK” I get “There may be a problem” and an option to try again, which doesn’t work.

We use the voice assistant a lot: Philips Hue, robo vacuum, window shades, Spotify, checking the weather, news updates etc. The combination of Sonos and Google was running smoothly, until a couple of days ago.

Gionos

Enthusiast II

So now, that's time for sonos to set this GA service as degraded performance here: https://status.sonos.com/

Corry P

Sonos Staff

Thanks all for the diagnositcs - I have forwarded them to an engineer for examination.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

Anonymous

Same issue here. Been for a while now.

F

FrankOwenAuthor

Enthusiast I

Cory, feel free to directly contact week of Dec 2, can test.

Corry P

Sonos Staff

Hi @FrankOwen

There are now staff who can replicate the issue so I don’t think that will be necessary, but thank you for the offer nonetheless.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Shenn

Lyricist I

I have the same issue here. I bought a new Sonos Arc and have an existing Sonos One SL (on which GA worked). I wanted to set GA up on the Sonos Arc, but was unable to, so I unlinked Sonos from the Google Home app to see if re-linking it would help. Bad mistake, now I can’t set up GA on either the Google Home app nor Sonos’s app. I received the same errors that others on this thread have experienced i.e., error messages saying “Could not reach Sonos. Please try again later” and Google being unable to find the Sonos devices.

I don’t understand how the status for GA is still green - it’s clearly not working for quite a few ppl.

F

FreckleFoot

Lyricist I

Mirroring others here to say I have the same issue with google assistant on my Arc sound bar

Z

Ziariello

Lyricist II

Everyone is having the same issue.

I do not understand if the problem is with Sonos or GA?

I am astonished by the lack of support from both Sonos and Google.

Hope the issue will be addressed soon!

M

Mashi

Lyricist I

This was the last drop (spatial meh, hoops to jump, can’t pair with beam 1, walking in mud like app experience, trueplay randomly turning off, no spatial over airplay yet, diving into app all the time without lock screen controls/widgets).

Bunch of papercuts topped off with loosing GA, sadly made me return black friday era 300 stereo pair. Great sound, but what might have been sonos strength in simplicity, turned 180 into friction all round.

Feeling richer for the experience and 660$, thank you making me arrive at the decision during the return period. ❤️

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