As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

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Best answer by FrankOwen

Will test this Saturday... way back from UK ...

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M

MattGeff

Lyricist I

Currently facing the same problem with my Beam (Gen 2). Nothing currently works to setup Google Assistant.

A

Alec Yenter

Same issue. I was trying to get Google Assistant set up on my new Beam, but it wasn't working. So I followed troubleshooting which had me unlink Sonos from my Google Home account. But now I am unable to reconnect it; experiencing the same issues above. So now none of my speakers are controllable by Google. It seems that the Google/Sonos integration setup is down. I chatted with support, but they had me do the same troubleshooting steps with no resolution.

F

FrankOwenAuthor

Enthusiast I

I think there are enough issues with repeatable symptoms across the user community to announce degraded service for GA support for the Sonos platform.

Gionos

Enthusiast II

I think there are enough issues with repeatable symptoms across the user community to announce degraded service for GA support for the Sonos platform.

Agree. And if GA stay green on the status page info from Sonos even if the service does not works (and it does not!) then this page is completely useless, and this for all services!

Please Sonos, wake up and try to understand that Sonos users have understand that the issue is coming from your side (cloud) and not from our side… We waist time to open ticket…

Sounds like the app disaster story where we were asked to contact support in case of troubles with the new App… Please, learn from the past...

Corry P

Sonos Staff

Hi Everyone

As we have so far been unable to recreate this issue in our own testing, in order to better understand it, we need to see more data - as a result, can I please ask you all to recreate the issue and submit a support diagnostic afterwards, then reply here when you have done so, but please don’t share the number given. Thanks for your assistance.

@FrankOwen - I have yours - thank you!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

Andy Grave

Lyricist I

I have just submitted a diagnostic.

B

bbaart

Lyricist III

Same problem here. Support says that they are working on it.

J

Jance80

Lyricist I

Hello.

I have the exact same issue as above and have tried everything to get my Sonos to link up with GA. Submitted diagnostics.

Cannot contact Sonos as they only have a phone number available in my country. Chat does not work and don't even get me started on that e-mail address for the CEO that they list.

I will never buy another Sonos product again and once the ones I have now stop working completely I will be looking elsewhere.

The system is so unreliable with frequent loss of service or missing components in addition to the Google integration not functioning.

Enjoyed my first Sonos speaker over a decade ago, but they are dead in the water software wise now.

R

reidkersey

Lyricist II

I have the same issue and submitted a diagnostic. My new beam was saying that it was unable to control my tv on/off, however all my other google speakers (non-sonos) were able to. So I tried unlinking the sonos connection in google home on my iOS device and attempted relinking.

When I relink in the Google Home App I get “Sonos is linked” followed by “Something went wrong. Try again.”

I am also unable to add google as a voice assistant on the beam through the sonos app, and when I try I get pushed to the Google Assistant App (like I should) then after logging in and clicking “Okay” I get “There may be a problem” and an option to try again, which doesn’t work.

Google integration is my primary use for the system. Please fix quickly.

F

fastest963

Lyricist I

I'm also getting "Could not reach Sonos. Please try again" in the Google Home app. I'm not sure a diagnostic report will help since that's from the Sonos app and not in the Google Home app.

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