Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Can confirm that Google Home will error upon trying to add Sonos back. Been happening about a week now. I've tried just about everything and from both iOS and Android.

Hi ​@FrankOwen et al

Sorry to hear of this issue you are having with adding Google Assistant to your speakers.

There was an issue, as was reported on the status page, but it is now resolved - I was just now able to add Google Assistant to my own speaker without issue.

What error(s) do you see please?

Have you tried rebooting the device running the app, the speaker you are trying to add Google Assistant to, or your router? If not, please reboot all of these devices and try again afterwards. Please reboot your router by switching it off for at least 30 seconds, and reboot the phone and speaker while waiting for the router to boot back up.

I hope this helps.

I too am unable to add Google Assistant to my Sonos Beam. Same issues as above in that I cannot connect it through the Sonos app nor the Google Home app.

I get the message "Could not reach Sonos. Please try again" when attempting to add via Google Home process.

If I try through the Sonos app, it hangs at the "This may take a minute. If it's taking too long, try again". Clicking try again continues the loop.

I have reset, router, beam and phone to no avail.

Cory, have rebooted device, router (plume) and both Android and iOS devices.  Also have factory reset beam and readded.  Will repeat reboot of all three this AM PDT.  Thank you.

Hi ​@FrankOwen 

I consider this overkill, but at least we now know that it did not help - I do not recommend that anyone else reading this try a factory reset. It just creates more work.

I've got the same issue as well on my beam as on the One. 

It worked before, but I did a factory reset to change network settings. Now I'm not able to set up GA. 

I've already tried to remove the services from the google home app and Sonos. 

During the set up proces i've got the message in the GA app (After logging in my sonos account: “There may be a problem”. 

Same here with Roam... Vanished... Switzerland 

This is ridiculous. 

Cory … 

“Have you tried rebooting the device running the app, the speaker you are trying to add Google Assistant to, or your router? If not, please reboot all of these devices and try again afterwards. Please reboot your router by switching it off for at least 30 seconds, and reboot the phone and speaker while waiting for the router to boot back up.”

Ok, have rebooted the router (plume superpod),  rebooted the beam gen1, and the android and ios device.

• On Android - error after the sonos->google assistant->sonos SSO/OAuth → google assistant of ‘No devices found, make sure your wifi is on and that your Assistant and Sonos devices are on the same network’ … they are, I can manage the devices on sonos.   Have screenshots.
• On IoS - error after the final google assistant in which the error says only ‘There may be a problem’ in the ios google assistant app (this matches Esme’s error).

Some data:

• Google Home does not show a link to Sonos.
• If I try to link in Google Home with ‘Works with Google’ in IoS it errors with ‘there may be a problem’.
• If I try the same in Google home in Android it errors with ‘Could not reach Sonos’ as an error.

Nothing else to try, seems like a litany of similar issues from reading above with repeatable symptoms without an accurate diagnosis / fix.    I have submitted the following diagnostics *********.

Moderator edit: Diagnostic number recorded and removed

Cory,  you’ll see my detailed note note after moderation.  Followed process, submitted diagnostics **********.  No resolution on both ios and android SONOS client.

Moderator edit: Diagnostic number recorded and removed