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lazaki
Contributor I
Jun 12, 2020 12:47 PM UTC

Google Assistant no longer playing the radio since S2 update

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    111 replies

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    PeterHarris
    Lyricist I
    Jun 22, 2020 4:33 PM UTC

    Same problem here too….

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      gmruk
      Lyricist III
      Jun 23, 2020 8:55 AM UTC

      This from @SonosSupport: “We are still investigating this issue and do not have a time frame for a solution at this time.”

      I can confirm that this IFTTT workaround works with a Nest Mini, but you need to set up each radio station and device combination separately.

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/step-by-step-guide-to-play-bbc-radio-station-via-voice-control-6834993

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        Doug Ames
        Headliner I
        Jun 23, 2020 2:57 PM UTC

        Is there any actual benefit to S2 for existing users, or is it just one of those painful updates that the company imposes to support new products while throwing in pointless rejigging of the user interface with no real benefit? I hope to hold out without updating for as long as possible. We need to give Sonos some time to work out the bugs. Given past track record, that should only be about 12 to infinity months.

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          mmca22gr
          Enthusiast II
          Jun 23, 2020 3:14 PM UTC

          This issue is not exclusive to SONOS S2 - It is also an issue for S1 users.

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            cpd1605
            Lyricist II
            Jun 23, 2020 9:34 PM UTC

            Yes definitely issue for S1 also

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              Doug Ames
              Headliner I
              Jun 24, 2020 12:22 AM UTC

              Unfortunately it appears this is a forced update. My music services won’t work until I update my Sonos firmware and Sonos apps on all devices. Thanks Sonos.

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                USB_Microscope
                Lyricist I
                Jun 25, 2020 2:55 PM UTC

                Same problem here.

                I started off using Alexa, but it was forever losing connection to Spotify which resulted in too many hours spent resetting all the various connections so I switched to Google Assistant. GA works far better for me, but it refuses to play radio stations lately.

                In contrast my Google minis play BBC radio just fine.

                 

                I don't have an answer here but I have 2 S1's. The GA on them wasn't very good at picking up our voices. So, we linked a Google Mini to them and set the S1's as the default speaker through the Google Home app and then turned the mic off on the S1's. All was working fine until the Sonos app update. 

                Interestingly, resetting the Google Mini and not linking it to the S1's, BBC radio works fine. I thought I'd done it but, as soon as I set the default speaker to the S1's, the issue happened again. 

                Now, when you ask a Google Mini to play BBC radio 2 when not linked to Sonos, the response you get is, "OK, streaming 88 to 91 FM BBC radio 2 from the BBC". As soon as you link it to Sonos, you get "OK, streaming BBC radio 2 from Tunin".

                I've tried changing the default radio station in Sonos to Sonos Radio but, whatever you ask for through the GA it defaults using Tunin.

                The wife is going nuts without having BBC radio and wants me to disconnect the S1's. She actually said that she "couldn't give a stuff about superior sound quality!". Actually....she didn't say "stuff".

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                  jTemplar
                  jTemplar
                  Collaborator II
                  Jun 25, 2020 3:40 PM UTC

                  Hi All,

                   

                  Interim update. I’ve done nothing to my setup but when I now ask google assistant to play bbc radio 2 she thinks she is playing it and in the Sonos app there is a retro looking BBC radio 2 icon that looks like we’ve gone back in time! It doesn’t work but feels like progress...I think. 

                   

                   

                  I take your retro looking BBC radio 2 icon and raise it with my retro looking BBC Radio 4 icon:

                   

                  … and it still didn't play Radio 4 :grinning:

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                    mmca22gr
                    Enthusiast II
                    Jun 25, 2020 3:41 PM UTC

                     

                    Same problem here.

                    I started off using Alexa, but it was forever losing connection to Spotify which resulted in too many hours spent resetting all the various connections so I switched to Google Assistant. GA works far better for me, but it refuses to play radio stations lately.

                    In contrast my Google minis play BBC radio just fine.

                     

                     

                    The wife is going nuts without having BBC radio and wants me to disconnect the S1's. She actually said that she "couldn't give a stuff about superior sound quality!". Actually....she didn't say "stuff".

                    I agree. My wife has now produced an old radio to use instead of SONOS. 

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                      castalla
                      Local Superstar
                      Jun 25, 2020 4:15 PM UTC

                      My advice - just get a smart speaker (eg, Google Nest Hub - just reduced in price, or an Alexa Show.  Better sound on Nest, but less versatile in other smart ways than Alexa).   Or just use your existing mini speakers if sound quality is no longer important..

                      In my opinion, Sonos has totally lost its way.

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