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lazaki
Contributor I
Jun 12, 2020 12:47 PM UTC

Google Assistant no longer playing the radio since S2 update

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    111 replies

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    Spekesmill
    Trending Lyricist I
    Jun 26, 2020 12:08 PM UTC

    As previously mentioned in this thread I think it's more about a dispute between Google and the BBC and who's at fault from a customer perspective is anyone's guess.

    Alexa/Amazon have added the BBC sounds app to their  platform and everything there works fine. Shame I still prefer the Google option but it's an ok work around whilst waiting for it to be sorted.

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    jTemplar
    jTemplar
    Collaborator II
    Jun 26, 2020 12:29 PM UTC

    As previously mentioned in this thread I think it's more about a dispute between Google and the BBC and who's at fault from a customer perspective is anyone's guess.

    Alexa/Amazon have added the BBC sounds app to their  platform and everything there works fine. Shame I still prefer the Google option but it's an ok work around whilst waiting for it to be sorted.

    Me: Hey Google, play Smooth Radio

    S1: Sorry I don’t understand.

    Me: Hey Google, play Smooth

    S1: Sorry I don’t understand.

    Me: Hey Google, play Smooth Radio UK

    S1: OK, playing Smooth UK on Tunein

    Me: Hey Google, play Smooth UK

    S1: OK, playing Smooth UK on Tunein

    Me: Hey Google, play Radio X

    S1: OK, playing Radio X on Tunein; sorry I can’t find what you asked for.

    At the end of that nothing plays on my Sonos One.

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      Spekesmill
      Trending Lyricist I
      Jun 26, 2020 3:43 PM UTC

      Fair point so not just BBC UK which is what I normally listen to as I like advert free and indirectly I am paying for it.

      Also I have no knowledge of the technology, it's only my theory. Sorry for any misunderstanding.👍

       

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      Benjspence
      Lyricist I
      Jun 26, 2020 7:47 PM UTC

      same problem, updated to S2. Can not play BBC channels using Google assistant. Yet it will activate other stations on tunein. And you can manually play bbc stations using app.

      V annoying as its my main and most regular command. Still no updates??

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      chopcat
      Contributor I
      Jun 27, 2020 9:49 PM UTC

      Yes same here. I’m about at the end of my tether with my multi room Sonos system.  All I want to do is control the radio in the same way I can the lights from google home.  I can see me very soon moving totally to roon endpoints.

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      Danjen22
      Danjen22
      Lyricist III
      Jun 28, 2020 4:43 PM UTC

      Thank god I found this thread, at least it's not me! It's so handy being able to ask Google to play BBC radio one when you've just got in the shower and forgot to turn the Sonos on. Now me and the Mrs have to make a conscious effort to turn it all on before we get in. 🙄

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      chopcat
      Contributor I
      Jun 28, 2020 4:48 PM UTC

      I have just splashed out on a raspberry Pi to set up as a Roon endpoint.  About £70.  Done

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      Joebot
      Joebot
      Lyricist II
      Jun 29, 2020 9:46 AM UTC

      It’s quite irritating, be nice to get a proper fix

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      Paul_130
      Lyricist I
      Jun 29, 2020 4:51 PM UTC

      WE are way overdue an update about what is going on - this is as bad as the BBC tunein issue of a while ago.

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      Scott Edy
      Scott Edy
      Trending Lyricist I
      Jun 29, 2020 9:45 PM UTC

      Still an issue. 

       

      I've got nothing from anyone or anything on the matter. Frustrating! 

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      beta since 2012. Boost(1), Play:1(1), Play:3(1), Beam(1), Arc(1), Sub(1), Roam(1), Era300(2). Android, Google Home, smarthome. In the business of BEV and EVSE
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