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lazaki
Contributor I
June 12, 2020

Google Assistant no longer playing the radio since S2 update

  • June 12, 2020
  • 111 replies
  • 11547 views

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    111 replies

    Show previous replies
    TheBoyRoberts
    Lyricist I
    June 29, 2020

    Hi folks,

    Same problem here!

    So frustrating!

    Just_gt
    Lyricist I
    June 30, 2020

    Hi all,

    Same here, replaced my Google Mini for better sound and have lost most used functionality within weeks (well what I used...BBC stations!) 

    Joke Sonos, poor service

    G

      HaughJD
      Lyricist I
      July 4, 2020

      Yes, I have this issue too. I've set my Sonos SL as a default on my google mini speaker.  I Can't ask my google assistant to play BBC radio. It's frustrating other radio stations work as does Spotify playlists.  Just BBC stations broken. Who owns this problem, Sonos or BBC?

      mmca22gr
      Enthusiast II
      July 6, 2020

      Clearly little interest in SONOS giving an update on this issue let alone fixing it

        lazakiAuthor
        Contributor I
        July 8, 2020

        Hi Sonos,

         

        Any update? This is becoming ridiculous. I reported this 25 days ago!! 

          diggers10
          Trending Lyricist I
          July 8, 2020

          Trash product, trash support, that’s where the speakers are going, in the trash! Pleas do get on every review site you can to warn people NOT to buy.

          Lomax2020
          Lyricist II
          July 9, 2020

          So today google assistant has been totally unresponsive. I’ve switched to Alexa and seems to be working ok, so goodbye GA until issues are fixed. It has been very unsatisfactory the length of time that Sonos is taking to fix the issue. All was working ok prior to S2 update, we’ll apart from very poor GA integration with many unanswered commands. Needs to be much better Sonos, this is not a google assistant enabled speaker, it’s a work in progress.  

          rwrgeo
          Renowned Enthusiast II
          July 14, 2020

          I’ve still got the same issue on Google assistant and BBC radio on S1.

          Lomax2020
          Lyricist II
          July 14, 2020

          Alexa has been working flawlessly since I switched from Google Assistant. It’s  actually much better integrated than Google Assistant with no frustrating silences or playing different stations or songs that are requested. 9/10 Alexa 0/10 Google Assistant. I think it’s unlikely I’ll go back to google anytime soon

          mmca22gr
          Enthusiast II
          July 14, 2020

          I have no idea how SONOS can say they have GA integration 

          I agree 0/10

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