Skip to main content
lazaki
Contributor I
Jun 12, 2020 12:47 PM UTC

Google Assistant no longer playing the radio since S2 update

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    111 replies

    Show previous replies
    TheBoyRoberts
    Lyricist I
    Jun 29, 2020 10:09 PM UTC

    Hi folks,

    Same problem here!

    So frustrating!

    Translate
    Just_gt
    Lyricist I
    Jun 30, 2020 5:49 PM UTC

    Hi all,

    Same here, replaced my Google Mini for better sound and have lost most used functionality within weeks (well what I used...BBC stations!) 

    Joke Sonos, poor service

    G

    Translate
      HaughJD
      Lyricist I
      Jul 4, 2020 2:36 PM UTC

      Yes, I have this issue too. I've set my Sonos SL as a default on my google mini speaker.  I Can't ask my google assistant to play BBC radio. It's frustrating other radio stations work as does Spotify playlists.  Just BBC stations broken. Who owns this problem, Sonos or BBC?

      Translate
      mmca22gr
      Enthusiast II
      Jul 6, 2020 11:46 AM UTC

      Clearly little interest in SONOS giving an update on this issue let alone fixing it

      Translate
        lazakiAuthor
        Contributor I
        Jul 8, 2020 12:39 PM UTC

        Hi Sonos,

         

        Any update? This is becoming ridiculous. I reported this 25 days ago!! 

        Translate
          diggers10
          Trending Lyricist I
          Jul 8, 2020 6:14 PM UTC

          Trash product, trash support, that’s where the speakers are going, in the trash! Pleas do get on every review site you can to warn people NOT to buy.

          Translate
          Lomax2020
          Lyricist II
          Jul 9, 2020 6:57 PM UTC

          So today google assistant has been totally unresponsive. I’ve switched to Alexa and seems to be working ok, so goodbye GA until issues are fixed. It has been very unsatisfactory the length of time that Sonos is taking to fix the issue. All was working ok prior to S2 update, we’ll apart from very poor GA integration with many unanswered commands. Needs to be much better Sonos, this is not a google assistant enabled speaker, it’s a work in progress.  

          Translate
          rwrgeo
          Renowned Enthusiast II
          Jul 14, 2020 11:34 AM UTC

          I’ve still got the same issue on Google assistant and BBC radio on S1.

          Translate
          Lomax2020
          Lyricist II
          Jul 14, 2020 11:44 AM UTC

          Alexa has been working flawlessly since I switched from Google Assistant. It’s  actually much better integrated than Google Assistant with no frustrating silences or playing different stations or songs that are requested. 9/10 Alexa 0/10 Google Assistant. I think it’s unlikely I’ll go back to google anytime soon

          Translate
          mmca22gr
          Enthusiast II
          Jul 14, 2020 12:57 PM UTC

          I have no idea how SONOS can say they have GA integration 

          I agree 0/10

          Translate
            Show more replies
            Terms & ConditionsAccessibility statement