Contributor I

Google Assistant no longer playing the radio since S2 update

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Hi,

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference.

Any ideas? Is there a problem with TuneIn?

Thanks

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petebest1471

Lyricist I

Sonos... We're all still waiting... Wondered if you can tell me if I can return all my gear to you as clearly these arn't as described and aren't fit for purpose…

A month to fix basic integration is poor...

I'm getting sick of your little niggles which seems to occur every few months

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ajvarma87

Lyricist I

So glad I stumbled across this thread. I’ve been unlinking my accounts like crazy trying to get GA to play my BBC radio stations! So annoying.

the IFTTT workaround is a pain and won’t work for me as IFTTT can only be set up to play on one speaker but I have 3 different ones around the house.

@Ryan S @Sonos - please provide an update!

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jswrightson

Contributor I

This is taking a very long time to fix…...

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mmca22gr

Enthusiast II

I think one way to resolve this issue is for everyone to buy a device from SONOS that has GA capability.

connect it, try it, and then return it when it does not work. The reason for the return is ‘google Assistant does not work as described’

It is only when the CEO and senior management see that sales are up but so are returns that they may take action. Remember it is free delivery and free returns - but nothing is free so the costs SONOS to manage the returns.

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Iron-mule

Lyricist I

This is not a full solution as it doesn't allow you to change radio stations, but if during your previous session you had been listening to the BBC station that you now want to listen to, saying "OK Google, play 'bedroom Sonos' or" OK Google, resume 'bedroom Sonos" will start up the BBC radio station from your previous session. This could help in the meantime, while they fix it .

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mmca22gr

Enthusiast II

while they fix it .

Thanks

Looks to me like you are trying harder to find a solution than SONOS.

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mrks

Contributor I

There’s a different work around using an IFTTT Sonos applet- Volume then play. Fires Up 6 music with personalised voice command and GA response.

Could you explain please?

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aliriddle

Lyricist III

How is this not fixed yet! It’s crazy.

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JamesDan

Prominent Collaborator I

Still waiting as well.

None of my family members are really using Sonos now because they can’t listen to radio using voice commands which is what they do a lot, especially in the kitchen.

They’d rather use a Google Nest Mini because there it just works.

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James Poole

Contributor I

Mine worked this morning (Thursday 6th August). BBC Radio 4 started by Google Assistant.

Finally.

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