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lazaki
Contributor I
June 12, 2020

Google Assistant no longer playing the radio since S2 update

  • June 12, 2020
  • 111 replies
  • 11547 views

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    111 replies

    Show previous replies
    Greg_C
    Lyricist I
    August 6, 2020

    @James Poole What device and software version do you have?

    mine still isn’t working :-(

    I have Google Display with Sonos 5.

     

     

    Scott Edy
    Scott Edy
    Trending Lyricist I
    August 6, 2020

    Latest on twitter

    https://twitter.com/sonossupport/status/1272538132706209797?s=21

    We are currently investigating the issue with Google Assistant not able to playback of BBC radio stations on Sonos. We suggest using the Sonos app to initiate playback of the BBC stations using Sonos Radio or Tune In.

    I didn’t realised they were making these changes to the support channels.

    “This Tweet is from an account that no longer exists. Learn more”

    beta since 2012. Boost(1), Play:1(1), Play:3(1), Beam(1), Arc(1), Sub(1), Roam(1), Era300(2). Android, Google Home, smarthome. In the business of BEV and EVSE
    Scott Edy
    Scott Edy
    Trending Lyricist I
    August 6, 2020

    Mine worked this morning (Thursday 6th August).  BBC Radio 4 started by Google Assistant. 

    Finally.

    Indeed, I have just tried it here and it worked! (Radio 4 and Radio 6)

    This fix must have landed only in the past 12 to 24 hours. given those still having issues reported above in the last “23hrs”

     

    beta since 2012. Boost(1), Play:1(1), Play:3(1), Beam(1), Arc(1), Sub(1), Roam(1), Era300(2). Android, Google Home, smarthome. In the business of BEV and EVSE
      James Poole
      Contributor I
      August 6, 2020

      @James Poole What device and software version do you have?

      mine still isn’t working :-(

      I have Google Display with Sonos 5.

       

       

      Devices that started working for UK BBC Radio 4 this morning:

      Beam: Main Speaker
      Serial Number: 
      Sonos OS: S2
      Version: 12.0.3 (build 58179200)
      Hardware Version: 1.23.1.10-2.1
      Series ID: A100
      IP Address: 
      Audio In: Stereo 2.0
      WM: 0 

      Sonos One: Bedroom Speaker
      Serial Number: 
      Sonos OS: S2
      Version: 12.0.3 (build 58179200)
      Hardware Version: 1.26.1.6-2.2
      Series ID: A200
      IP Address: 
      WM: 0

      JamesDan
      JamesDan
      Prominent Collaborator I
      August 6, 2020

      I just tried playing LBC and it still doesn’t work. All I get is “Playing LBC London on Global Player. Sorry, Global Player isn’t currently supported on [speaker name]”.

       

      This still hasn’t been fixed, if it ever did work, that is.

      Telling a Google Nest Mini to do the same thing always works. Please do fix this. Playing radio stations is such a basic thing.

      Edit: Just tried playing Classic FM via voice command, this doesn’t work either. If I do encounter anything new I’ll report back here.

      diggers10
      Trending Lyricist I
      August 9, 2020

      BBc works since about … 2-3 days for me… Sonos Beam and One tired of it all...

        Dufflebag
        Lyricist III
        August 10, 2020

        My setup has just started working too.  Cheers for the communication Sonos.  Never has there been a company that treats its customers so contemptuously.  Next setup WON’T be Sonos, that’s for sure.

          Mark42
          Lyricist II
          August 10, 2020

           

          I had the same problem on my google home mini, but solved it by using the phrase “Stream BBC radio 6” instead of “play”. 
          This also works on my Sonos One. It’s only a workaround but maybe it will temporarily help. 

          Krishma M
          Krishma M
          Retired Sonos Staff
          August 11, 2020

          Hi folks, we greatly appreciate your patience. Upon checking the issue is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

          Help others find useful content by clicking the like button and selecting the best answer to your question.
          JamesDan
          JamesDan
          Prominent Collaborator I
          August 11, 2020

          I just tried playing LBC and it still doesn’t work. All I get is “Playing LBC London on Global Player. Sorry, Global Player isn’t currently supported on [speaker name]”.

           

          This still hasn’t been fixed, if it ever did work, that is.

          Telling a Google Nest Mini to do the same thing always works. Please do fix this. Playing radio stations is such a basic thing.

          Edit: Just tried playing Classic FM via voice command, this doesn’t work either. If I do encounter anything new I’ll report back here.

          Is this ever going to work?

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