Google Assistant no longer playing the radio since S2 update

Come on Sonos support team - there are enough people on here and probably thousands of others that are extremely peed off now - my wife is all for throwing the Sonos One in the bin. If it’s not your issue to fix, at least somebody from support put something on here that explains the issue and what (if any) actions are being taken to remedy the situation. What I don’t understand is why if I ask GA to play BBC Radio 2, it cannot play it from Sonos Radio - I have factory reset everything and am using the AWFUL S2 controller (because I now have to) Tunein is not even installed any more - the whole purpose of purchasing a Sonos One rather than a Play:1 was to use GA or Alexa to play the radio/spotify etc. But in the last week, the whole Sonos experience has been bloody awful.

Hi everyone, we are actively investigating the issue with our partners, but don't have any information to share right now. It doesn’t look like a message was added to this thread already, but the team has been on this since it was first reported. We’ll let you know when there’s some news.

Thanks, at least we know you're looking at it, that's reassuring.

Add me to the list. I have the same issue. Thought it was just me until I saw this post. Just spent the last 4 hours resetting, reinstalling etc to no avail.

I have gone back to Alexa where bbc stations work fine, in two minds whether to go back to Google if and when they fix it.

Add me to the list also

My wife has now taken a radio out of storage. The chances of me persuading her to upgrade the beam to arc is fading with this problem.

Hello All,

I too went to Alexa, but I was having some Spotify issues using.  So I had a think about it and decided to go back to GA, which I am much happier with anyway.  But what I did was this:

• Set up the Radio stations I want to use as Favourites in the Sonos App using Sonos Radio
• Use IFTTT to create an Applet that is triggered by the command such as “put favourite 6 on” or “put 6 on”
• This applet then calls the relevant favourite from Sonos
• So when I now say “OK Google put favourite 6 on” or “OK Google put 6 on” it plays BBC Radio 6 Music

You just have to be careful with the wording because if you use Radio or 6 Music (for example) Sonos defaults to try using TuneIn radio.  This is the bit that is broken.  Alexa has a Skill that uses BBC sounds (created by the BBC themselves) and a Native GA speaker uses a direct connection to the BBC.  It is Sonos that defaults to the TuneIn service that is the bit that is broken.  I’m not sure why it doesn’t use Sonos Radio?

I am now back and working and have my BBC radio Stations available via my Sonos Beam.

Same issue here – very frustrating. I used to listen to BBC Radio all the time, so two weeks without it has felt like a very long time. Hope there will be a fix soon.

I am having a problem with BBC Radio Scotland and Radio Clyde 2. It is not a BBC problem. Manual start through TuneIn on Sonos works, voice activated through Sonos One doesn't, same symptoms as above.

If I try using GA on my android phone it also fails. Once with an error message about radio station not being available in my country, another time it started another BBC station than requested.

Maybe some new check in profile about country of residence? As I have moved between Norway and Scotland the various profiles in GA, TuneIn, Sonos, BBC etc etc may be inconsistent…

Same problem here.

I started off using Alexa, but it was forever losing connection to Spotify which resulted in too many hours spent resetting all the various connections so I switched to Google Assistant. GA works far better for me, but it refuses to play radio stations lately.

In contrast my Google minis play BBC radio just fine.