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lazaki
Contributor I
Jun 12, 2020 12:47 PM UTC

Google Assistant no longer playing the radio since S2 update

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    jTemplar
    jTemplar
    Collaborator II
    Jun 16, 2020 5:32 PM UTC

    For me, it is only the BBC radio stations not playing via GA.

    Using GA, I can make my Sonos play Radio X, Heart, Magic Soul and Classic FM.

    It “couldn’t find what I asked for” when asking it to play any BBC radio station.

    The BBC radio stations will play when accessed through the Sonos app.

    “Okay Radio X from TuneIn playing on Lounge … sorry I can’t find what you asked for”

    “Sure, Magic Soul from Spotify playing on Lounge …” It plays Magic Soul Imperial Mix by the band Distant People.

    “Alright, Magic Radio from TuneIn playing on Lounge … sorry I can’t find what you asked for”

    “Sure, Heart UK from TuneIn playing on Lounge …” It shows as loaded in controller but doesn't play. 

    “Sure, Classic FM from TuneIn playing on Lounge …” It shows as loaded in controller but doesn't play. 

    My Sonos system here has a Beam + 2 linked Play:1’s, 1 x Sonos One 1st Gen, 1 x Play:3 and 2 x Play:1’s stereo pair.

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      jswrightson
      Contributor I
      Jun 17, 2020 7:27 AM UTC

      Hi there, I also have this problem.  I’m glad it’s not just me!! But I’d really like them to sort it out.  It’s interesting that the google home hub can stop playing the radio station if I start it from the app.  But it won’t start it from voice control.

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        nbs3000
        Lyricist I
        Jun 18, 2020 7:29 AM UTC

        Same issue here. Will be watching this thread for updates, fingers crossed we get some good news soon...

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          James Poole
          Contributor I
          Jun 18, 2020 4:05 PM UTC

          Same symptoms.

          Doesn’t matter whether asking it to be played from “Sonos Radio” or TuneIn.

          Come on Sonos.  Get the Beeb added as a service like Spotify or Deezer, that should satisfy their need for tracking.

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            Cribbins
            Lyricist I
            Jun 18, 2020 4:46 PM UTC

            Same here, very frustrating.

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              lazakiAuthor
              Contributor I
              Jun 18, 2020 9:56 PM UTC

              Hi All,

               

              Interim update. I’ve done nothing to my setup but when I now ask google assistant to play bbc radio 2 she thinks she is playing it and in the Sonos app there is a retro looking BBC radio 2 icon that looks like we’ve gone back in time! It doesn’t work but feels like progress...I think. 

               

               

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                sthar
                Lyricist III
                Jun 18, 2020 10:16 PM UTC

                Same problem here.

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                  dikkied
                  Lyricist I
                  Jun 19, 2020 1:43 PM UTC

                  Same problem with me trying to listen to Dutch radio

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                    cpd1605
                    Lyricist II
                    Jun 19, 2020 4:23 PM UTC

                    Hi, 

                     

                    I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

                    I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

                     

                    Any ideas? Is there a problem with TuneIn? 

                     

                    Thanks

                     

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                      cpd1605
                      Lyricist II
                      Jun 19, 2020 4:25 PM UTC

                      Same problem here. Surely they will sort this out as a PRIORITY

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