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lazaki
Contributor I
June 12, 2020

Google Assistant no longer playing the radio since S2 update

  • June 12, 2020
  • 111 replies
  • 11547 views

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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    111 replies

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    lazakiAuthor
    Contributor I
    June 15, 2020

    Hi All,

     

    I also submitted this request direct to Sonos support at the same time but nothing back yet. Also flagged with BBC but nothing yet. I have tried each day but the issue is consistent. It seems strange that you can play BBC stations via the Sonos app but just not invoke it via voice. Must be a bug somewhere in the logic. 

     

    I will update if I hear anything official. Meanwhile the rubbish user experience continues!

     

      rwrgeo
      Renowned Enthusiast II
      June 15, 2020

      Latest on twitter

      https://twitter.com/sonossupport/status/1272538132706209797?s=21

      We are currently investigating the issue with Google Assistant not able to playback of BBC radio stations on Sonos. We suggest using the Sonos app to initiate playback of the BBC stations using Sonos Radio or Tune In.

      diggers10
      Trending Lyricist I
      June 15, 2020

      Perhaps not so strange. I suspect the Google/Android link or the lack of some Android routine(s) because of the BeeB will be the problem.

      jlill
      Lyricist I
      June 15, 2020

      Perhaps not so strange. I suspect the Google/Android link or the lack of some Android routine(s) because of the BeeB will be the problem.


      Hey diggers, why do you think this is a BBC issue rather than Google, Sonos or TuneIn?

      I have same problem with XFM, which has nothing to do with BBC.

        diggers10
        Trending Lyricist I
        June 15, 2020

        Embarrassment, I have no idea what XFM is… Okay, I’ve looked it up, so I’ve not checked every angle/station, but have now tried it… I’m WRONG (another embarrassment) as it also does not work, same problem… So back to plan “B”, Sonos problem/issue whereby they have stuffed things yet again…

          Tim_157
          Lyricist II
          June 15, 2020

          Same problem on s2

            dsw
            Trending Lyricist I
            June 16, 2020

            Same problem here. Nest Hub + Sonos Play 5 Gen 2 (S2)

            dip
            Lyricist III
            June 16, 2020

            I have the same problem with Sonos one 2nd gen

              Thisiscristo
              Lyricist II
              June 16, 2020

              For me, it is only the BBC radio stations not playing via GA.

              Using GA, I can make my Sonos play Radio X, Heart, Magic Soul and Classic FM.

              It “couldn’t find what I asked for” when asking it to play any BBC radio station.

              The BBC radio stations will play when accessed through the Sonos app.

                Lomax2020
                Lyricist II
                June 16, 2020

                There’s a different work around using an IFTTT Sonos applet- Volume then play. Fires Up 6 music with personalised voice command and GA response. 

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