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Contributor I
June 12, 2020

Google Assistant no longer playing the radio since S2 update

  • June 12, 2020
  • 111 replies
  • 11547 views

Hi, 

 

I have google assistant on Sonos Beam and Sonos One. It was all working fine until the S2 app launched a couple of days ago. Now, when I ask a Sonos to play a radio station (e.g. play BBC radio 2), google assistant initially replies with, ‘playing BBC radio 2 from TuneIn (as usual) but then fails and says ‘sorry, I cannot find what you’re looking for’. If I ask google assistant to play music it works fine (using Spotify). I assume this is a TuneIn issue but the status page isn’t reporting any problems.

I removed TuneIn service from the Sonos S2 app and re-added it, made no difference. I also rebooted all the speakers, also made no difference. 

 

Any ideas? Is there a problem with TuneIn? 

 

Thanks

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111 replies

Lyricist II
June 13, 2020

Have same problem, I’m on S1 still. 

Should have clarified, I'm on the updated S1 because I have some legacy kit and don't want to split the system. 

Trending Lyricist I
June 13, 2020

It’s just what we deserve for buying from such a company that is so far up its own nose(read what you want here).

Contributor I
June 14, 2020

I have the same problem. Has anyone logged this with Sonos and received a response?

jTemplar
Collaborator II
June 14, 2020

I am having the same problem trying to play BBC Radio 4 since ‘upgrading’ my Sonos Beam to S2: ‘Hey Google, play Radio 4’ - ‘Alright,  playing BBC Radio 4 on TuneIn … Sorry I can’t find what you asked for’.

BBC Radio is now included with Sonos Radio yet asking a Sonos ‘smart’ speaker to play a BBC radio station doesn’t work. Similarly when asking Google to play other non-BBC radio stations ‘featured’ on Sonos Radio sometimes doesn’t work.

‘Hey Google, play Capital Xtra’ - ‘OK, playing Capital XTRA London on TuneIn’ I see it load in my Mac Sonos app but it doesn’t play. Same for Heart UK, Classic FM, Smooth and others.

Lyricist II
June 14, 2020

I'm having the same problem. I assume this is the  BBC/Alexa/TuneIn issue that is now also a BBC/Google/TuneIn issue. 

Unless the BBC and TuneIn come to a resolution then the only thing you can do is use IFTTT as a work around. Obviously that's far from ideal though

Trending Lyricist I
June 14, 2020

I have to admit to not having any real interest in Sonos as since being daft enough in buying their parochial hardware I’ve had nothing but bother. The fact they update their software nearly as much as my AV updates AND every time break something, tells you a lot! So, I foolishly let it update the app the other day. Well I say foolishly, but we all know you are in fact forced to do so! This is another aspect I’ll look to bring up with regulators. But mine did NOT update to S2, it was S1, again I have to admit I take little notice of what it’s doing, but am now assuming this is due to either my mobile or a speaker being too old or simply another Sonos problem? Either way since doing so BBC stations fail to play as described by many here when using Google. Other stations such as “Talksport” work fine. My logic would tell me it is therefore a BBC problem, but is it? Or is it a case of Sonos again disregarding their customers and deliberately making this problem to get back at the BBC?

Because it was annoying me so much I decided to look into it a bit more. Someone above alluded to this and I knew the BBC had made changes recently. To me this BBC link (bit in the box at very bottom) clearly indicates IT IS THE BBC at FAULT. If you agree I would implore you to hammer them as I intend to do – you can start by commenting on their page at the bottom. I guess BBC employees must ALL get Apple trash free as part of their contract, which of course will be paid by the licence fee…

Lyricist II
June 14, 2020

I have same issue, GA accepts command but then  says it can’t be found. Was hoping Recent update would improve GA functionality. Seems not! Love my Sonos one, remain frustrated at poor GA integration, needs improving Sonos

Contributor I
June 14, 2020

Any response from Sonos advisors on this? 
 

Renowned Enthusiast II
June 15, 2020

This update on twitter yesterday but nothing since though the status tracker doesn’t show an issue. 
 

We have confirmed there is a partial outage affecting BBC Radio on Google Voice Assistant, we are currently working to resolve this issue. You can check here for status updates: status.sonos.com .

Contributor I
June 15, 2020

Same here, since upgrading BBC Radio is no longer working.