Skip to main content
Collaborator II
April 23, 2020
Answered

Google Assistant room assignment PROBLEMS

  • April 23, 2020
  • 67 replies
  • 5611 views

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.

 

Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Nevyn72

    Great news, it just magically working again after that it didn't work for 3 weeks! The rooms where you are, are known again.

    At least it now works in our house, hope the glitch stays away now!

    67 replies

    Contributor I
    April 24, 2020

    Have the same problem - it started a couple of days ago - and i did not move anything around. Seems like my Sonos speakers no longer reckognizes they are part of a system. When i say “Turn on light” - all the ligths in the house turns on. If several Sonos speakers can hear my command they all respond. 

    Annoying…

    I can see a new update came out a couple of days ago and I suspect this could be the reason for this…

     

    Contributor I
    April 24, 2020

    Very similar issues here.  Bought a new One a couple of days ago, tried to set up in a new room which as moderately successful, but  the system did not respond correctly to Play x in y room via Google Assistant voice command. 

    Eventually decided to set it up as a stereo pair with exiting One in kitchen.  Now keep getting `Sorry I couldn't reach Sonos`.  I've uninstalled and reinstalled everything multiple times (One, Sonos App, GA, GHome, even created new Sonos a/c with a backup email address).  The Assistant itself works fine if I ask it a question, so it seems to be the linkage between GA & Sonos. 

    It's driving me mad.  Really hope it's related to the recent s/w upgrade and that there will be a fix soon.

    I notice Sonos twitter support says they are exceptionally busy today..... 

     

    PS. Was considering purchasing a couple of Ons SL's to create two stereo pairs, but I'm very reluctant now.  The whole GA/Sonos link thing seems so flaky. 

    Headliner I
    April 24, 2020

    Yes, this is a common problem with Google. It happens every couple of months. I noticed it starting again yesterday - Google Home still shows my Sonos One stereo pair in the Bedroom, but when I tell it to turn off the light, it now turns off the Living Room light.

    DO NOT ATTEMPT TO FIX THIS!

    The last time this happened I tried removing the Sonos pair from the Bedroom and trying to get it back in there properly. Google Home got completely messed up, Sonos gave the speakers new IDs that messed up all my automation. It took over an hour to fix.

    Collaborator II
    April 24, 2020

    Thanks Doug, but unfortunately I tried to fix it.   Still broken and multiple unlinking and relinking hasn’t helped.   I opened a support case with Sonos, but I’m stuck.  GA still there and still responds, but I need to be more specific (i.e. “turn on the master bedroom light” instead of “turn on the light” and it knows I’m in the master bedroom)

    Lyricist I
    April 24, 2020

    Same problem here. All worked wel. When I was in my office and asked to turn the lights on, the lights in the office switched on.

    But now when I am in the office and ask to turn the lights on, the lights in the living room are switched on.

    This problem started directly after the Sonos 11.1 update. 

    Also my girlfriend (different house) has the same problem.

    I called the Sonos help desk and hope they will fix this problem soon

    Enthusiast I
    April 26, 2020

    Same problem here.  I can’t believe how long it is taking them to fix this.  Controlling lights in a room via the Sonos One is the most basic capability and they broke it..  Why was this missed in the Sonos regression testing?

    Lyricist II
    April 26, 2020

    OMG same problem here Sonos plz fix this issue asap. My Sonos Beam was working flawlessly with the google assistant controlling the light in my living room. Just a few days ago it start to taking control my kitchen lights. Everything is in a mess now…..

    Collaborator II
    April 27, 2020

    I’ve gone back-and-forth with Sonos support several times in the past few days.  Since voice control of the music playback is working all they tell me is to contact Google.  That’s it.  Wow, thanks guys!   
     

    I tried deleting some of the rooms in my Google Home app where it seemed like GA was most confused and then recreating those rooms, but that didn’t help.  I’m going to “delete home” in Google Home app and set up everything from scratch to see if that helps. When I get to that I’ll post results here.   

    Lyricist II
    April 27, 2020

    I have a nest hub in my kitchen, and it is my primary GA device in my house. It seems like Sonos will automatically bonded to your primary GA device in your home and control that room. I tried to move my nest hub to living room in Google Home app, and you know what, Sonos started to control my living room lights.

     

    Then I moved nest hub back to kitchen, and Sonos is controlling my kitchen light again. And then, I moved my kitchen lights to another room in the GH app, so there is no light assigned to my kitchen, it started to control my whole home lights now…

     

    Also, I tried to unlink and relink Sonos service in the GH app. After a few minutes the service is linked, it works properly, controlling the right lights in the right room. However, when I tried a few times more, the issue comes again.

     

    I’m assuming that the new version of Sonos software somehow cannot contact with GA about which room it is assigned to? I’m just guessing…. Just hope it can be fixed soon.

    Collaborator II
    April 27, 2020

    THANK YOU lewesyru93!  At least now I know that I’m not losing my mind.   I have a Google Home Mini named “speaker 2” in “bedroom 2” and the lights in that room are the ones being incorrectly controlled when I tell GA on Sonos to turn a light on/off.   So I moved “speaker 2” to various rooms in my home via the GH app and viola!   My voice instructions to GA on Sonos followed it around.

     

    Now I’m just wondering why did it break now?   Everything has been working flawlessly in my home for many months and now this.   Yes I “touched it last” when I moved a Sonos ONE to a different room.  But why now?   Hmmm...