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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26684 Topics
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CTruaxContributor II
asked in Controllers and Music services
Changing Networks and MyTuner Radio stops working

I have recently moved into a new apartment.  As a result I now have a new WiFi network.  I use a pixel 8 pro with the latest software updates.1) Manage Networks, of course, doesn't work;2) As a result I had to factory reset all my devices:   - Arc   - Sub gen 3   - SL 1   - SL   - Roam 1All devices came back online, however, not so my services:   - Spotify would not connect;    - MyTuner Radio would not connect;   - My music library and all my playlists disappeared I started the Spotify app on my phone and then connected my Sonos Livingroom and then Spotify would work correctly via the Sonos app.I was able to re-add my music library however my playlists are still gone.I have not been able to get MyTuner Radio working.  Removing the service fails so I can't re-add it.Sonos radio works with all it's advertising! Any assistance would be appreciated. Thank you. Charles Truax 

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4 days ago
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lets_rockAvid Contributor I
asked in Ask a question
Playlist Album Artwork?

Hooray! I seem to have my playlists back but no album Artwork, however it does show next to the tracks but not in the main heading space 🤔

5
controlav
2 days ago
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JosephCarrere65Contributor I
asked in Speakers
Probleme connexion play 1 au WIFI

Bonjour,J'ai installé une box HUAWEI B628_265  4G récemment mais lorsque je veux connecter mon plat 1 au réseau wifi on me demande de rentrer le mot de passe WIFI ce que je fais, mais il me met :" Nous n'avons pas pu nous connecter au réseau WIFI "". Vérifiez que vous utiliser le bon réseau WIFI et le bon mot de passe"  J'utilise bien le bon wifi et mdpJ'ai essayé de rentrer le wifi manuellement mais ça ne marche toujours pas.Merci de vos conseils…*Moderator edit: Google translation - Good morning,I installed a HUAWEI B628_265 4G box recently but when I want to connect my dish 1 to the wifi network I am asked to enter the WIFI password which I do, but it says:"We could not connect to the WIFI network". Check that you are using the correct WIFI network and the correct password. I use the good wifi and mdpI tried to turn on wifi manually but it still doesn't work.Thank you for your advice…

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J
3 days ago
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il gattoAvid Contributor I
asked in Portable speakers
Adattatore cavo ottico

È possibile usare adattatore cavo ottico per collegare Move2 al tv Samsung del 2024  Moderator edit:Google Translate-You can use optical cable adapter to connect Move2 to 2024 Samsung TV

2
Airgetlam
4 days ago
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jbblunckContributor I
posted in Controllers and Music services
Move stuttering on Airplay odd solution

Here’s a weird one.I have a variety of Sonos speakers and other Airplay 2 devices. I generally play to my speakers via Airplay 2 using iPhones, iPad, Macs, or AppleTVs. All is well, even with the vilified new Sonos app.Except…Airplay playback from Apple Music or Radio Paradise to my Sonos Move stuttered. Unlistenable, and only to the Move. Curiously, Sonos Music via the Sonos app was fine. This perhaps because of the Sonos wireless backchannel?So, in a fit of system-beating pique, I added Apple Music and Radio Paradise as connected services within the Sonos app. They both play fine if used from within the Sonos app. Hmm. Gets better. After playing Apple Music thru Sonos app, I can return to the Apple Music app and play directly and flawlessly from there.The playback remains fine until the speaker turns itself off. After restart, the stuttering returns, but a quick play thru the Sonos app restores things. Any ideas what’s happening?

3
J
3 days ago
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ASHobbinsContributor I
posted in Controllers and Music services
Auto-logged out and can not access my system when I have no access to the Internet ON MY BOAT.

I have a large SONOS system of Ports, Playbars, Amps, Subs etc on my boat which have all worked well until the latest App and F/W debacle.However this is to report that when I take my boat off-shore and lose Internet access, I get logged out of the system and can not control it from the phone App. I have had installed on board for 5 years a File Server containing all of my purchased music for this situation, which has worked well. I also do not appear to be able to access my Playlists associated with the music on my File Server without access to the Internet.It appears that the current developers have not imagined having full use the system (even with a locally attached Music Library) without access to the Internet in order to stay logged into the Sonos system.Although I have previously logged in whilst I have Internet access, I seem to get automatically logged out after loosing the Internet and if I attempt to log back in I get the following error message:     “A server with the speci

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4 days ago
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The-Real-LincolnContributor I
asked in Speakers
Sonos App Mac OS

Hi All, just thought I would post a work around for Sonos MacOs desktop software. Due to the fact that without so complex work around of tricking the software that you are using a NAS drive in order to access your local files I find bypassing the Sonos MacOs app completely and just using Mac Music software and changing the output to the Sonos speaker (see image). the benefit of this is Mac playlists are accessible.  I have now given up using Sonos software. I still believe the hardware is good quality. the software issues have go on for to long. may switch to Mac speakers in the future 

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1 day ago
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tnprimeContributor I
asked in Controllers and Music services
Can you create preset groupings?

Hello all, I have a small apartment. I purchased a pair of Era 100s, a Beam Gen2, and a mini sub. I want to use this in three configurations1. Beam only for TV watching2. Era100’s+Sub only for music and line-in3. Beam+Era100s+Sub mini for movie night. I cannot find a way to do this and was told locally it’s not possible without setting up for movie night (3.) when the time comes then re-building things back to separate again via app for config (1.) and (2.)  A lengthy un-elegant process. Seams a simple grouping preset scheme in the app could solve this issue. Is this really not possible or a feature request?

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3 days ago
controlav
controlavMaestro
posted in Advanced setups
Turns out you *can* downgrade firmware versions...

… but only once.I got a refurbed Amp today, and out of the box it was running 57.5-87010, which is a newer S1 than the current S1 version (which is 57.21-51190).Once I added it to my S1 system, the app “updated” it back to 57.21 like all my other S1 gear.So it IS possible to go backwards, if the app lets you.

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controlav
4 days ago
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RozzieContributor I
posted in Controllers and Music services
Solved: Skipping Apple Music songs on playlists

Like many, I have been experiencing Apple Music songs skipping in my playlists, one of the many delights of the new app. Many songs were greyed out in the playlists and did not play. I don’t know if this will apply to anyone else, but I found a solution that works for my system.I remembered that for some reason I had four separate Apple Music systems showing up as “connected accounts” in Service Settings -- even though they all connect to the same Apple Music account, same login and password. (No idea how that happened, but that had been the case for many years. It had never caused an issue until recently.)I tried to delete all Apple Music systems except my Primary Account. The app did not allow that (why? who knows!).So I reauthorized each of them, keeping only one as my primary account.That has solved the issue with my playlists - all my Apple songs now play!Note, I previously tried rebooting all my speakers, router, deleting and reinstalling the app, etc, with no joy. TLDR: If you a

1
Sotiris C.
1 day ago
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Rex BlockAvid Contributor I
asked in Components and Architectural
Unable to play on Connect:AMP

Sonos had been doing well with a Connect:AMP unit, but then started to drop out. I unplugged the AMP and plugged it back in, and now it is off the network. The Android app I have is 80.09.04-release+20240917.6a71457I have a pair of left and right Play:1’s and they work fine. I have a Roam SL and it works fine. The Connect:AMP shows up in it, but every time a try to play something, I get “Something went wrong.”  So what went wrong? How can I find out?  

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13 hours ago
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PabloquatroContributor I
posted in Controllers and Music services
loss of BBC sounds Sept 2024

Well thanks Sonos. I can now, after several months, play my music library stored on my Mac but to be fair, the instructions how to do so failed miserably and I had to make it up as I went along.  The hand that giveth also taketh away: the price for this restoration of the original service is that now BBC Sounds will not play. Useless bit of kit in my view.  I would sell my speakers but who would buy them? 

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Airgetlam
5 days ago
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john connettContributor I
asked in Portable speakers
Why won't my Roam 2 connect to Mikrotik (RouterOS 7.16 Stable) WiFi?

My Roam died and was replaced by a Roam 2. Thanks, Sonos!No problem setting up the Roam back in January 2023. However, I have yet to set up the replacement Roam 2 despite numerous attempts. Asks for my WiFi password then fails to connect. SSID and password are correct.Might be an issue with mDNS?What does the App and Roam 2 expect to be provided by the WiFi network?The App seems to be issuing: Standard query 0x0005 PTR _sonos._tcp.local, "QM" question but not receiving a reply …Note that I only have the single Roam 2 and an Android mobile to run the App. No access to Apple devices or wired Sonos devices.

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2 days ago
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stefanitroContributor I
asked in Controllers and Music services
Your system cannot connect to content

Hello, I get the following error: “Your system cannot connect to content”. I tried to restart the speaker and the app, but nothing changed. It works to play from airplay, but not from the app. Please let me know what could I do.  Thank you,Stefan 

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15 hours ago
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captjohn96Contributor I
asked in Controllers and Music services
Best option to stream Tidal

I am looking to know what is the best way to stream Tidal.  My setup is Sonos Port connected to Marantz amp via coaxial, and Google Pixel 8a.  The Port and Pixel are both on the same WiFi.  I have 3 options to stream Tidal.Open the Sonos App then select Tidal.  If I use this option the quality level of what is being played does not appear.  Also once the stream is started I can turn off my phone and the stream will continue.  This tells me that the Port is connected directly to Tidal. Open the Tidal App, start playing then select Port as the playback device.  This method does show me the stream quality but if I close the Tidal app on the phone the music stops.  It seems that the phone is connected to Tidal then passing it on to Port.  Not sure if the phone can pass the full quality of the stream as option 1 can.Any thoughts on this to backup my thoughts would be appreciated.Another option I have but have not tested is to use HEOS that is built into my amp. 

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almazri
5 days ago
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EmilyJohnsonRozelContributor I
asked in Speakers
sonos not working

Our Sonos system and app frequently fails to work in our house. We have excellent WiFi so that is not the issue. It is very frustrating.

1
Airgetlam
5 days ago
Williambear70
Williambear70Contributor I
posted in Controllers and Music services
sonos app is still very broken

Probably this is now old news but Sonos please fix bug issues once and for all. I have 17 speakers connected and when it’s not one thing is the other.  App is completely unreliable with volume sometimes not responding, speakers disconnecting, rooms disappearing and speakers even made a loud sound. I have no issues with internet connecting both wired or wifi. The app seems at times it has a mind of its own. I’ve spend thousands on your excellent hardware only to be let down by the driver.

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2 days ago
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MfireContributor I
asked in Controllers and Music services
App “Recently Played” banner logs out daily

Is there any chance Sonos can add to the many app repairs a fix for the “Recently Played” banner play list.The app logs me out and I have to log back in with my username and password every morning. Can you please fix this issue.  Thanks.

0
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5 days ago
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Craig McCarrick
asked in Speakers
Era 300 line in issue with CD player

HelloI’ve just unpacked a new era 300 and want to hook a CD player up to it but having some issues. Currently the 300 is on the network ok and is working via the Sonos app, when I attach a 3rd party usb-c to audio connector and hook that up to my cd player (via headphone out port, no other output port available) I don’t get any output at all, the line out settings in the Sonos app are also unavailable.What could be going wrong? Is it that I’m using a 3rd party adapter and only the official Sonos one will work? Or something else? Thanks.

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1 day ago
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DavsContributor I
asked in Components and Architectural
Bang Olufsen integraton

Hi, I have an existing small multi room setup.I have a Brennan B2 which speaks to Sonos. Sonos system is a portable roam in one room, and a Sonos one in another.I have a bang Olufsen system in another room. I would like the B&o system to appear on the Sonos system so I can send music to it in the same way I can imagine the other rooms.Is this possible? Many thanks.

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buzz
5 days ago
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WickedDNATrending Lyricist I
asked in Home theater
Beam + 2Threes as side speakers - sound balance

I’ve got my surround system set up as described.What I’ve done so far is to use the settings to adjust the distance of the Threes in the app. There is no perceivable difference in sound balance when I do.I have two surround choices: - Beam plus 2Ones - Beam plus 2Threes (current)The Threes are louder than the Beam and I can’t hear the Beam very well. I know the sound is somewhat balanced but it’s hard to tell.I don’t want to set up the Ones, just because, then all three components have mics. I can then separate the Ones in to two further groups.How do I balance the Beam with the Threes.

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1 day ago
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SnegomContributor I
asked in Home theater
sharing my sonos system with my tv and Spotify

My tv is connected to my sonos playbar. Its working well.I have the soundlevel set to 70 as I Can manage the soundlevel when watching tv using the remotecontroller.so far so good.when using the playbar connected to Spotify, I turn the soundlevel to a much lower level .when I have switched off Spotify and subsequently want to watch TV, the sound level can only be turned up to the low level at which I listened to Music. cannot therefore be optimized for the sound limit Set for the soundbar in the Sonos app.is there any solution to that problem

3
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5 days ago
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Klaus B.Contributor I
asked in Controllers and Music services
Can't install Sonos S2 app on Samsung Galaxy S23 Ultra

I’m not able to install Sonos S2 App on my Samsung Galaxy S23 Ultra. All other apps are installing smoothly as normal.I’ve followed all available procedures on both from Sonos and Play Shop and ofc all the basics.Have called Sonos but they were not able to helpAny suggestions? BRKlaus

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K
5 days ago
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scottvnelson2Contributor I
posted in Ask a question
My new Arc will play music/to TV solo but when asked to pair with the other Sonos speakers, nothing plays. Help!

So I have an existing system of two Sonos Eras 100’s and one Play:1. I recently made the plunge and decided to buy the Arc for my TV. Easy install: as soon as I did it, I had ZERO issues with my Arc playing audio with my TV//Apple TV. And even though all 4 speakers show up on my system in the Sonos app (iOS), I simply cannot play music to ALL Sonos devices from Spotify. I can either do 1. Play music to my two Eras 100’s + Play:1 *OR* just to the Arc. When I pair them all together in the Sonos app, NOTHING plays - complete silence. HELP! 

0
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5 days ago
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drews_80Contributor I
asked in Home theater
I can not get my Sonos Amp to play audio from Insignia Firestick TV.

I cannot get my Sonos Amp to play audio from Insignia Firestick TV. I wont go in to specifics regarding prior configuration as needs have changed (major difference is, I only need to transmit audio from TV to Sonos Amp) but know that the prior system worked as needed using same cables. I now have a Insignia Firestick TV connected to RCA Audio Balun connected to ~50 ft of ethernet (I dont know if CAT 5 or CAT 6 but it did work in prior set up) back to audio balun into new Sonos Amp.Note, I can play music through speakers via the Sonos amp just fine. Which tells me the issue lies from the TV to the Sonos Amp. Again, prior wired connection worked just fine. I have tried every TV audio setting/configuration. I am considering returning audio balen (as well as a Sewell Sound Link Audio device that I tried) and will try a 50 ft HDMI but that is not preferred as that requires more drilling and labor (when I dont believe that is necessary as again, it worked on an older TV and Sonos device - I

3
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5 days ago
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