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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20414 Topics

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ScarrymonkContributor I
asked in Controllers and Music services

Error 913 Mac OS Montery

Since the terrible update to my iPad and iPhone. I'm trying to put the path to my music library on the Mac desktop as its not now showing. I have a hard drive attached to the USB port on my BT Hub all was working before the updates so after putting in the path //192 etc/usb2/music I get the Sonos was unable to add the shared folder with an error code of 913 ?I can see the bt hub and the music folder on my Mac network folder.I don't understand why it says this as all was working fine a week ago .to try to speak to a Sonos on a call says I would have to wait an hour and a half ! the Mac app is build 16.2 Can anyone hep please ?

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6 hours ago
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cpalmer74Renowned Enthusiast II
asked in Controllers and Music services

Has anyone figured out how to install the old ios s2 app?

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.  I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.  thanks!

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6 hours ago
Byork
ByorkContributor I
asked in Controllers and Music services

Can't add folder to music library (913)

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

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6 hours ago
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NotkevinspaceyContributor I
asked in Controllers and Music services

Recent App Upgrade

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

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6 hours ago
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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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6 hours ago
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KohericContributor I
asked in Ask a question

My new Era 300 cannot connect to my existing Arc and Sub

It is just so frustrating, My new Era 300 just cannot connect to my existing Arc and Sub. It will appear as 2 seperate systems even though they are in the same network. Note that the new Era 300 had been added into the same room as I wanted to them to add as surround speakers but it will never be found even they are mentioned as being added. When I reset the app and tried to find the systems in the wifi, it will come up as 2 systems. If I were to select the Era system, it will label itself as Room2 and not the Room I had included them. When I force it to Room, nothing will happen.Something really funny for the app is that, no matter how I added the system, the other rooms will not appear in the app. Had tried wired and wireless networks configuration.Just irritating... 😡

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6 hours ago
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ChrisJCTrending Lyricist I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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6 hours ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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6 hours ago
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JStormContributor I
asked in Speakers

Sonos connectivity with new app

One of the best features about Sonos is the ability to connect and play multiple speakers at once. So what am I supposed to do if the speakers won't even connect to each other anymore?? If I try music through one speaker and connect, pressing pause and play on another speaker only transfers the music to the new speaker instead of playing from both. I've already reset the speakers, plug and unplug, and I'm out of options. This only started happening with the new update. I have an android, 3 Sonos symfonisks, and 1 sonos roam sl. Can anyone help? The sonos app only says unable to connect, try again later

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6 hours ago
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SDSouthardContributor I
asked in Ask a question

can we remove the update?

One of the reasons I love Sonos was using the app to play with playlists. I would like to go back before the change please. I didn’t agree to this change.

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6 hours ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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6 hours ago
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msofContributor I
asked in Controllers and Music services

new app: sonos radio unable to "reauthorize", sonos favorites gone

The new App is defective. For some reason, I get stuck in an endless “reauthorize” loop with Sonos Radio. After a day, the problem is still not fixed. I have tried logging out and back on, I have unplugged and re-plugged the speakers as some other post here suggested, but to no avail. Sonos Radio is not working. I had a similar problem with Apple Music, but after removing the service and adding it back, I got Apple Music to work in the end. The problem is that you cannot remove Sonos Radio. I have spent at least 3 hours on this. I will certainly not ever purchase another Sonos device. I also note that the “Sonos Favorites” showing in the iOS App are just as subset of the full list that I see in the Sonos App on my Mac. Somehow, more than half of my favorites have simply disappeared. Sonos is just such an absurdly incompetent company. I tried contacting customer support, but I started out as being 32 in the queue but the number never went down. I gave up after 3 hours of waiting.

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6 hours ago
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ChuckbContributor II
asked in Controllers and Music services

Looking for recommendations to replace Sonos with a system that actually works

Hi there,It’s pretty clear after the last shockingly untested software release that rendered my 12 Sonos speakers useless from one day to the next that I need to look for alternatives to replace what used to be a somewhat cool, yet always slightly buggy system.Any brand recommendations for wireless home speakers that actually work from a brand that actually cares for its customer base?  Has anyone tried anything from Bose?Thanks in advance.

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7 hours ago
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LouisEisenbergContributor I
asked in Advanced setups

SSIDs for Sonos systems in multiple homes

I have an existing Sonos setup with about a dozen devices. I’m trying to set up a second Sonos system in a different home. For convenience, I’m using the same SSID in both homes. Will that cause an issue, like preventing the devices from being properly assigned to one home vs. the other? Or should it be totally fine? I can definitely rename the SSID in the second home if necessary, but I would prefer not to if it’s not an issue.

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7 hours ago
stevensedgx
stevensedgxContributor II
asked in Speakers

EQ not functioning on new app

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.Any clues anyone?The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

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7 hours ago
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jifidelitysoundContributor I
asked in Controllers and Music services

I cannot unlink the Sonos integration in the Lutron App.

Is anyone having an issue unlinking the Sonos integration from the Lutron App.  I made many attempts to unlink the integration by clicking “Disconnect Sonos” and after it completes disconnecting - it really doesn’t disconnect.  Please help.

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7 hours ago
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jtkeepEnthusiast II
asked in Controllers and Music services

Useless new app

My music libary has now gone from the new app and the old app iosi am selling all my Sonos units on Ebay so disgusted after 14 yearswith Sonos.Well done Sonos how to get rid of customers in one easy leason send anapp so we cant use it to play music. 

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7 hours ago
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CholiverContributor I
asked in Speakers

Sonos 300 failing to connect in setup

I’ve just bought a Sonos Era 300 but it’s not completing the setup. The app says: “There was a problem adding your Era 300 to your system”.I’ve followed all the prompts to unplug, reset my phone and router, and even factory reset the 300 - but still not working. I really like my other Sonos products but this is pretty shambolic given I’ve just paid £400 for this.How do I get it to work? 

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7 hours ago
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Andy44516Contributor I
asked in Ask a question

sub mini will not assign to Beam

My sub mini is showing as not assigned in the app. It keeps failing when I try to assign to my beam, although it will assign to 2 other speakers I have in other rooms. I have reset everything to no avail. Any suggestions?

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7 hours ago
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bluesmanAvid Contributor I
asked in Ask a question

sonos Era 100 Trueplay

Is it worth using TruePlay on a pair of Era 100 speakers paired in Stereo. New Era 100 arriving today to make stereo pair. I  used TruePlay on  previous One / One SL stereo set up, didn’t do it with the  Era 100:as it sounded ok out of the box. 

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7 hours ago
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GazgordContributor I
asked in Ask a question

Sono app toggle switch

Hi, hopefully a very simple question.In the app there are numerous toggle switches to select or deselect desired options. They are either black with a white dot, or white with a black dot. However, it is not clear which toggle is used to select an option. For example does black with a white dot signify something has been selected or is  this the other way round?? Many thanks.  

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7 hours ago
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MarcAndre14Contributor I
asked in Speakers

Configuration problem with Sonos ikea Symfonisk Bookshelf

Hello, I recently purchased two new Sonos IKEA Symfonisk bookshelf speakers. I have tried multiple times to set them up with the Sonos app, but it’s not working. I’ve attempted with both Sonos on two different Wi-Fi networks, with two different devices, and nothing works. I also tried connecting them with an Ethernet cable and I have reset them several times, but still nothing. On the Wi-Fi, I have other Sonos products connected for several months and everything works very well. Can you help me solve this problem? 

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7 hours ago
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Jeff SpratlenContributor I
asked in Speakers

Sonos One's Not Registered

I have two new Sonos One’s. I set them up last night using the tan colored app icon on my iPhone. It ran through the update on each of them. Afterwards, they were connected, but a wrench icon was next to them, and it said, “not registered”. Tapped on that and it said I needed to upgrade my app on my iPhone, so I downloaded it from the App Store, it installed, then once in the app, it prompted me for an update again, which I did. I go through the process of letting each speaker play a chime, press the button on the back of the speaker, and it goes through trying to add it. Then the app crashes. I’ve deleted the app numerous times on my iPhone, and it crashes each time I try to register the speaker. I’ve reset both speakers to factory defaults, and rebooted my wireless network. Still doesn’t work. Tried my iPad, upgraded its app, and it actually got me a bit further, then it too crashes when trying to register. Deleting and installing the app again, then trying to go through the registra

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7 hours ago
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beynymLocal Superstar
asked in Ask a question

Where is the Mute button - New Sonos App?

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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7 hours ago
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bedoubleyouContributor I
asked in Ask a question

Is Sonos App 2 Version 80.00.08 faulty?

Is Sonos 2 App version 80.00.08 faulty? 16.05.2024Eight weeks ago, I purchased a pair of Sonos Move 2 speakers and have been using them as a stereo pair to my satisfaction. However, after updating the Sonos 2 App to version 80.00.08 on my iPhone (iOS version 17.5) today, only the left stereo speaker is functioning.I’ve tried restarting my iPhone, deleting and reinstalling the Sonos 2 App, and resetting both Move 2 speakers, but the issue persists. In the new app version, I’m unable to connect the two Move 2 speakers as a stereo pair, even though both devices are properly connected to the router and appear as individual devices in the app. Additionally, I couldn’t perform any updates on the speakers.Since the Move 2 stereo pair worked flawlessly with my iPhone prior to this Sonos 2 App update, it seems there might be an issue with the new app version. I kindly request your technical assistance. bedoubleyou

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8 hours ago
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