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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26145 Topics
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DStofelContributor I
asked in Speakers
New to Sonos: Bought a Beam Gen2 in July 2024 and can't get TruePlay to work

I’m hoping to get some help as I’ve exhausted my efforts in trying to resolve this.  I bought a new Sonos Beam Gen2 in July 2024.  I got it installed and setup but I cannot run TruePlay without getting an error.  When i run trueplay tuning  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on my iPhone 15 which is on the same 2.4 wifi network as the Beam.I have also factory reset the entire system.I’ve deleted the app and redownloaded it And checked system update in the app and on the Beam and both are current.Note:  I’ve got Verizon 5G Home Internet if that matters.I know there have been a lot of issues with the new Sonos app.  Perhaps that’s the culprit?  I really don’t know.  I’ve tried everything I can think of but am totally stuck at this point.  Hoping someone can help me get this working. 

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D
1 day ago
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John Berndt BaltimoreContributor I
asked in Components and Architectural
Trying to set up an old Sonos system on new wifi

I have not used my (probably 2nd gen) sonos system for five years. Getting it set up and on a new wifi system in my new house has been impenetrable, and I don’t have an RJ45 cable to tie it into the router. Is it possible that there is not bluetooth device configuration on these? And the discussions I see about this are not very encouraging. Is it the case that I have to establish the system on the new wifi network via cable somehow in order to configure any of it to work in the new house. Feels like poor design, even for the time. 

3
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1 day ago
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SprecksContributor I
asked in Home theater
Arc intermittently cuts out

Hi all,I’m wondering if anyone can help, I’ve tried restarting both the router, TV and Sonos system. Everything is hardwired with Ethernet connections.The Arc keeps losing connection and then jumps to the TV sound system until it reconnects back again. It happens on normal TV and apple TV. So it doesn’t discriminate between the source. Happens maybe every 10-20mins of viewing, so fairly frustrating. We’re also having issues when streaming music, it basically stops to a huge stutter like a drum and base beat and the ends. It’s been absolutely fine for months and nothing has changed in terms of set up. Any tips, please? 

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Airgetlam
1 day ago
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grsoccerContributor I
asked in Ask a question
sonos on hardwire

does anyone know what the hardwire connection is called on the sonos 1? i have a first gen if that makes any difference. Thanks in advance for your help.

9
Airgetlam
1 day ago
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PcounterContributor I
asked in Ask a question
Sonos Move 2 connects to wifi but doesn't show on app

I have connected my move 2 to my WiFi and it says it will appear on the app once I turn it off and on again but then it never does. Please help. 

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1 day ago
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MaybenContributor I
asked in Controllers and Music services
music library

How can I access music library 

1
Airgetlam
1 day ago
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godfreeContributor II
asked in Controllers and Music services
CR200 no longer connected and won't reconnect

My CR200 remote has suddenly stopped working.  All the speakers work and can be controlled from my Android phone.  But the CR200 does not connect and nothing happens when I push the two buttons on the nearest speaker or nay speaker.  I’ve tried a factory rest and removing the battery.  Is this the death throw of the CR200?

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A
1 day ago
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NevenEnthusiast I
asked in Controllers and Music services
Sonos and podcasts?

Hi all!How do I listen to podcasts on my Sonos system? What do I need?Thank youNeven

9
N
1 day ago
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puupiipaaaContributor I
asked in Ask a question
deutschlandfunk

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

0
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1 day ago
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gazoContributor I
asked in Ask a question
Set alarm every 2 weeks

I want to set up an alarm every 2 weeks to adapt to my regular schedule weeks A and weeks B, how can I do?It seems a basic use of alarm

0
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1 day ago
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KiPeTrending Lyricist II
asked in Controllers and Music services
Turning off "Additional Usage Data" not possible in recent apps?

In the Sonos app there is a settingAccount → Data & Privacy → Additional Data UsageOn that settings page there is a switch labeled “Usage Data Sharing”I want to opt out and disable (o--) this, but I cannot.It always automatically switches back to “enabled”  (--o).Being more verbose: I switch if off, leave the settings page (as there is no save or apply), go to the same settings again and what i switched off before is now back enabled.Very funny Sonos! Anyone else see this? P.S.: It is not possible to control this setting on the web either (btw: WHY Sonos, why cant I disable it globally for my account?!), instead the Web configuration page states it should be changed in the app (per device).

3
K
1 day ago
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Vb83Contributor I
asked in Home theater
impossible de se connecter au Bluetooth

Bonjour à tous, Je n'arrive pas à me connecter au Bluetooth sur la Beam.J'ai essayé sur mon Samsung et sur un Apple, la barre n'est jamais retrouvé en Bluetooth. Lorsque j'appuie sur la touche Bluetooth de la beam,  cela clignote en orange.Auriez vous une astuce ?J'ai réinitialisé et cela ne fonctionne pas mieux.Merci

2
V
1 day ago
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Mike0000000Contributor I
asked in Controllers and Music services
Sonos app shut down by Samsung S24+

Updated sonos app and speakers.Sonos app shut down by S24+Uninstalled and re-installed Sonos.S24+ says app has a bug. Re-install when sonos fixes it. Sonos shut down.Any ideas please? And where do I post the question?????

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M
1 day ago
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GentekContributor I
posted in Controllers and Music services
Amazon Music not showing track lists/playlists

Fairly new to the Sonos App, but I can't view any of the playlist tracks or 'All Access Playlist' tracks? While I realize that the 'free' version of Amazon Music is now on a shuffle basis, I can't even search for an artist or song, everything shows up as a station. Even when clicking on my playlists I can't view the songs in them. Just shows as a station for whatever playlist? Maybe I'm just missing something simple, but it seems like a disconnect between Sonos and Amazon. I can view all these things in the Amazon Music app, and play whatever I want from my All Access Playlist. If I try and play that playlist via Sonos, it just randomly picks a spot and plays songs from it. 

5
airforceteacher
1 day ago
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HawkManContributor I
asked in Controllers and Music services
Lost Streaming Services

Through my Sonos system, Pandora now gets commercials on Sonos but my subscription is for Pandora Plus which I used to get through Sonos - and I no longer get access to my Sirius subscription. Any ideas on what I should do? 

1
Airgetlam
1 day ago
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KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

0
K
1 day ago
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Big Bull
asked in Components and Architectural
Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

103
X
1 day ago
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PoppaContributor I
asked in Advanced setups
Sonos System

Hello Hoping someone can help.I recently upgraded my sound system from BOSE to SONOS. I have a Sonos ARC a Sonos Sub and 3 Sonos Amps. AMP 1 - Connected to my Bose rear channel speakers for surround (didn't want to rewire)AMP 2 - Connected to BOSE 251 in my backyardAMP 3 - Connected to BOSE Freespace speakers by my poolall 3 of these sources work great individually or together.so here’s my question - I just bought a MOVE 2 so I could have the flexibility to move sound around. I see it on my system In the SONOS app, but I can't play the same music. Did I do something wrong? or is this not possible? if not possible, why? and what can I replace the MOVE with to make it work?ThanksAnthony D   

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P
1 day ago
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Sergeantpup2Contributor I
asked in Home theater
SONOS Arc: Loud Random and Bone Chilling Noise

Hello,I have an extensive SONOS system throughout my home and an Arc+2-ones+sub in the living room. The issue first occurred 5-6 weeks ago while an Amazon playlist was playing at a reasonable volume with 4 rooms grouped.It happened again 3-4 weeks ago and it was also on an Amazon Playlist with 4 rooms including arc grouped.  At this point, I assumed that it was a song with an issue.  It was annoying and creepy but I'd eventually be able to find/remove the song from my playlist.It happened again today while listening to an apple Playlist and I know for a fact it was a different song.It took me until today to realize the sound is emanating from the arc(because the sound is so loud it sounds like its coming from everywhere including inside my brain).  For a random period of I'd say is 5-8 seconds, a loud metallic, alien, and haunting sound comes out of the living room sonos which has the arc.  The volume of the sound is inconsistent with the volume of the music that was playing.  The musi

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1 day ago
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Lex80Contributor I
asked in Ask a question
the terrible app

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

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Rudie
1 day ago
press250
press250Prodigy III
posted in Controllers and Music services
Sonos Trello Board: App Improvement & Bug Tracker

Find the Trello board here: https://trello.com/b/4T9rbg8thttps://www.theverge.com/2024/8/29/24231766/sonos-trello-board-fix-busted-app

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F
1 day ago
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Asmith88Contributor I
asked in Controllers and Music services
System not working

I have recently Bought an Arc, two Era 300 and a sub mini which I use as a home theatre system.  My system keeps disconnecting from the app and I have to turn them all off at the power and then reconnect them all to the app and then pair them. This is becoming exceptionally frustrating and not what I expected from Sonos products.  Any help or troubleshooting would be really appreciated. 

2
A
1 day ago
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gs1982Contributor I
asked in Controllers and Music services
When are you going to fix Mytuner and Tunein app or provide an alternative

Are there any plans to ever fix this issue with Mytuner or Tunedin radio. Alternatively can  you not add this to the Sonos Radio. This is very poor customer services that this has not been fixed. Regards,  

1
controlav
1 day ago
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TB47Contributor I
asked in Controllers and Music services
Connecting my Music on iMac to Sonos system

Have Sonos rectified the errors created by their last update that destroyed my ability to play music kept on my iMac using the Sonos system?

3
MoPac
1 day ago
D
Dadogg98Contributor I
asked in Home theater
Basic Setup: Beam TV Sound as a source for other Sonos devices in network

This is a basic setup question. Looking to use a Beam Gen 2 as the sound bar for my TV. I have in-ceiling speakers that will be powered by a Connect Amp (compatible with Gen 2) and it's main purpose is background music. Is it possible to group the 2 devices together and use the TV sound as the source for both devices (if I want to listen to the big game on all devices)? It looked like the only input sources (when grouping devices) were online services (e.g., Pandora, etc.), but I may have been missing something. 

1
N
1 day ago
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