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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26351 Topics
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thisisliamContributor I
asked in Home theater
Only getting Stereo PCM

Hi all. I’m about to pull my hair out and haven’t been able to find the information I need. I have a Samsung UN70TU700DBXZA 70” Smart TV purchased new in 2021. My Sonos setup is a Playbar > Connect Amp > Surrounds via the optical output on the TV. I know this is older equipment but haven’t had issues. At some point I had this working on my previous older Samsung that I shattered when I last moved, but I’m not sure what’s happening this time. My current TV is a newer model. My Apple TV and PS4 are set to output DD5.1. On the Sonos App I can see the Playbar is receiving Stereo PCM. If I run an app like Netflix on the smart TV itself the Playbar switches to receiving Dolby Digital 5.1 over the optical cable. It seems the TV does output DD but not from the HDMI inputs. The TV menu only offers “PCM”, “Auto”, and “Pass-Through” - although Pass-Through is greyed out. I have tried multiple HDMI cables from my devices to the TV. I have ensured my external devices are set to Dolby Digital.

0
T
6 hours ago
I
Ian_SProdigy III
posted in Speakers
Release Notes

Dear Sonos,Given the situation we are currently in, it would be really helpful if you delivered some decent release notes with both application updates and speaker firmware. Confidence is not very high at the moment and it would make it better for people if they could at least see if there is something in there that might help them, or whether they’d rather stick with where they are for now. I know that’s probably not what the developers and support staff want, but I’m also not sure we want to continue being unwitting testers either… I think it’s also been long enough now that you ought to be able to give us some idea of what the fundamental changes are in this new ecosystem, and what some of the challenges are. 

7
S
7 hours ago
J
JohgilContributor I
asked in Controllers and Music services
Music library

It’s now September 2024. I still can’t scan and update my music library which disappeared about four or five months ago. I have read and tried everything suggested without success.Can anyone help? 

0
J
7 hours ago
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aliceofdoomContributor I
asked in Controllers and Music services
Android app bug

Hello,Starting 2 days ago, the app crashed when I start it from the icon on the homescreen, but not when I start it from the icon in the apps menu.  Why might this be happening?  I’m on a Samsung galaxy A7.

0
A
8 hours ago
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SL24Contributor I
asked in Controllers and Music services
new app is trash

Why cant we download the old App? My system all worked fine for years. Downloaded the new App and my system is now trash. Absolute trash. Also who takes away features on a new version? That is not progress. I used to praise Sonos now i would not recommend Sonos and I regret going all in with Sonos. This is all because someone decided to release a new App that does not work. Great Job ruining an excellent product! A+.  

2
A
8 hours ago
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gsrbobAvid Contributor I
asked in Controllers and Music services
Unable to adjust settings Era 300

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

0
G
9 hours ago
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poprockTrending Lyricist I
asked in Controllers and Music services
Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

16
C
10 hours ago
b_o_s_s_87
b_o_s_s_87Contributor I
asked in Ask a question
Group room up to two don't work

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

1
Airgetlam
11 hours ago
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SuffolkContributor I
posted in Components and Architectural
Future Of Connect

What is the future of the old white Connect?  How long will it work?  How long will the S1 app work?

1
Airgetlam
11 hours ago
H
Hint12OakContributor I
asked in Controllers and Music services
Sonos and iMac music Library

Since the latest Sonos app change Sonos fails to find my iMac Music Library despite giving the path location.  I was told that by now Sonos would have fixed this.  Has anyone else had success?

1
D
11 hours ago
R
ryder1145Contributor I
asked in Controllers and Music services
Firewall Error on Sonos app

Launched Sonos, and got the second error message. Checked my Firewall settings and got the first picture results. Any suggestions?   

1
W
11 hours ago
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sultryfoodandbarContributor I
asked in Components and Architectural
Amps and Ports and Speakers, oh my...

I inherited a restaurant with a sonos system in place.  I don’t know what the speaker types are but they are all wired to an amp which is connected to 2 ports, one labeled for half of the restaurant and the other the opposite half. Issue is, they both control random speakers throughout the restaurant, one speaker doesn’t even seem to be connected..  There aren’t many, maybe 20-25 speakers max.  I don’t really need 2 seperate channels.. It’s too small a place to play 2 different sounds at once. That’s not all.. What had happened was.. the amp was not the right size for the power and was making some wild noises so a friend offered to swap it out for another that could handle the input. (I don’t know crap about this so bear with me on the terminology. I’m a chef.. I’ll filet you a fish or make you a souffle without batting an eyelash but I am probably going to sound like an idiot going forward). The speaker wires are all jammed into the available black and red wire spots in the back.. onl

8
buzz
12 hours ago
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CleffyHeftContributor II
posted in Headphones
Feature Request: Sonos Ace Parametric EQ

Hi,  Can we get a parametric EQ for the Sonos Ace through an update? The current bass and treble sliders aren’t doing enough for me.

3
Stanley_4
13 hours ago
S
Scottonjackd98Contributor I
asked in Speakers
sonos play 3 out of date?

Hi all, I have 2 play 1 and a play 3 speaker. Got divorced moved house not touch the speakers for a while. Now there isn’t any support on the Sonos app anymore and I cannot connect the play 3 to anything? Just won’t work but the 2 play 1 speakers work fine. Please help 😁 

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Stanley_4
13 hours ago
K
kahmedinboxContributor I
asked in Components and Architectural
Interleaving left and right for Ceiling speakers?

 

6
Stanley_4
13 hours ago
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Robert_73Contributor II
asked in Controllers and Music services
I cannot load my music library on my MAC on to the sonos app. I am running all the latest software including OSx Sequoia. Is this an ongoing sonos issue?

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

2
M
13 hours ago
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nospamContributor II
posted in Speakers
Amazing sound and value - old Sonos5Gen1

Ok I have posted before about my recent entry into Sonos world. BUT WOW the mismatch (black/white) pair is so good I have it on almost the whole day while working at home. I have S1 and stream FLAC from my NAS and also play radio station (Poet’s Corner my favourite). Totally worth AU$300 I paid for the clean pair on facebook. Hope the next time I upgrade I can pickup a pair of Gen2 at this price. So sorry to hear about people’s firmware and update issues.

2
Stanley_4
13 hours ago
F
FobfatherContributor I
asked in Ask a question
weird set up: tv mounted to ceiling and swivels 360

So a bit of a weird set up here and looking for advice. I have a tv mounted to the ceiling and it can swivel 360. I I have a beam gen 1 that I have mounted under the tv (so it can swivel with the tv)that is almost directly in the center of the room.   on one end of the room is my couch and coffee table where I have the play 1s set up as the surrounds with the tv and beam turned  toward the couch. On the exact opposite wall I have my bed facing the couch so I can turn the tv 180 and watch tv in bed. What would be the best way to set ip the Sonos? It's a bit weird having the surround sound coming from the opposite wall directly in front of me instead of behind me when I'm laying in bed. 

2
Stanley_4
13 hours ago
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dvpriemTrending Lyricist I
posted in Controllers and Music services
Local Music Library - gone again after latest update 16.3 version

Allowed the Sonos tech to take control of my computer for about an hour or so.  He could not get my local library back.  I managed to fix it myself after the May update wrecked all access to my library.  Then the last update wrecked it again and even the Sonos tech cannot get it back.  So my system is now useless. Yet - I don’t see a lot of comments about this…..? Maybe I should try another teck at Sonos? 

12
MoPac
14 hours ago
A
Angel24Avid Contributor I
asked in Controllers and Music services
The app's EQ stopped working after update 16.3.3, you can't adjust or save the EQ or loudness.

EQ does not work on my Sonos Five Era 100 after doing Trueplay and trying to increase the bass there is no change nor in the loudness, my version is also 16.3.3, I confirm that there are problems with the EQ option.The EQ does nothing when moving it, nor does the loudness and it does not save itself either, and this apparently is the case with all the speakers.Even if you turn off Trueplay the EQ doesn't work or saves either.

7
MoPac
14 hours ago
G
GearContributor II
asked in Home theater
sub mini not doing anything. spider moved in(!)

Hi all,  my sub mini (with arc/2x play 1s as surrounds) doesn’t make any noise at all.  ********** Diagnostic raised.  I turned it all off and on again like a good IT geek.  I can’t remove the sub mini nor the surrounds from the arc, I get errors in both attempts.  I factory resetted the sub mini.  I updated the software.  I’m  out of ideas! Help much appreciated! thanks!Moderator edit: recorded and removed diagnostic number

6
G
14 hours ago
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dewmguyContributor I
asked in Headphones
Sonos Ace stopped swapping to Ray

After a few weeks of dealing with audio delay reaching upwards of 500ms, two nights ago my Sonos Ace suddenly decided they weren’t going to swap audio from the Ray soundbar any longer.I’ve tried power cycle, disconnect swap, reconnect swap, and factory reset.This is the most disappointing product I’ve ever purchased at this price point. These are supposed to be premium headphones and they can barely function.I will be seeking a refund for these headphones and will have to choose something else. This is incredibly disappointing. I have enjoyed Sonos speakers for many years. I can’t believe how poorly these perform under their intended use cases.

4
D
14 hours ago
kjhhjkasdfg
kjhhjkasdfg
asked in Controllers and Music services
How do I remove the sonos radio service from my sonos account

I don’t want the sonos radio service - so how do I remove it?

5
106rallye
15 hours ago
M
Mike65555Trending Lyricist I
asked in Ask a question
sonos update

I came back from holiday yesterday done the latest update I don’t know if it’s me but after updating speakers sound a bit louder and have more impact mine gen 3 sub also has a different tone lot better sounding has any one else experience this with latest update 

3
M
16 hours ago
F
FalkorionContributor I
asked in Controllers and Music services
Apple Music and Tidal do not play from my app

I use my Huawei phone to listen the music, and i use Sonos for many years with many systems, but from the last update it does not play any music in Apple or Tidal, you can see the library, choose the track and afterwards is nothing, just stuck. Tryed on other phone and is the same. Need help )Loading and Loading...Moderator edit: combined posts

1
F
16 hours ago
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