Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26309 Topics
C
Clarinette13Contributor I
asked in Speakers
mise en service de l'enceinte

Je n'arrive pas à connecter mon enceinte à mon réseau WiFiLors de la mise en route, l'appareil ne clignote qu'en vert et non en vert et blanc Que faire ? 

2
C
1 day ago
C
Curley1Contributor I
asked in Ask a question
sonos app

Hi I am considering purchasing some Sonos speakers , I was in Harvey Norman & the sound test from them was amazing. I am completely new to smart speakers. However I am very concerned about all the problems associated with their app. I have an iPhone , the man in the shop said it was mainly people using android that were having difficulties with the app. Is this true ??

6
MoPac
18 hours ago
F
fullerscopesEnthusiast I
asked in Ask a question
Two apps on different devices

I am still running S2 V16.1 and using a Samsung tablet. I'm selling a Play 5 that is not on my system and I want to make sure it is working before I move it on.If I add it to my system will I be forced to update? And, if so, can I download the new app to my phone and leave the old app running on my tablet.

5
F
1 day ago
E
EikmeContributor I
asked in Controllers and Music services
shared music library

I have tried to connect my shared music library with te Sonos app. The path worked well. But than I had to fill in a username and pass word.My question is which type (apple, Sonos, iTunes, etc) user name and pass word I have to fill in? I have no clue which type to fill in. Kind regards fort any help

2
MoPac
1 day ago
D
dawnieCContributor I
asked in Home theater
arc +sub+2 play1s surround sound

I am having trouble getting the surround songs to work.  I had to reset all the speakers, they are now connected as a ‘system’ but only sound comes out of the Arc. The tv is set up as dolby as are the apps, doesn't matter what tv channel or programme I watch,  no sound.  I have reset the speakers about 5 times - it seems to be since I got a new router. I've also had to set the router up as 2.4GHz to actually get them all to connect.  Any ideas?

12
D
6 hours ago
M
m66atjContributor I
asked in Home theater
Rear speakers to work with ARC in a Home Theatre set up

Hi Everyone, I have just upgraded my Playbar to an ARC as I bought some ACE headphones. At the moment, in my Home Theatre set up I am using 2 Ones as the rear speakers. I have been reading articles that lead me to think that I should swap the Ones for Play 3s. Is this a waist thing to do? Would it give me better sound?  I already have the Play 3s so it won’t cost me anything. thanks in advance, Matt 

3
Stanley_4
1 day ago
A
AA1986Contributor I
asked in Controllers and Music services
Alarm not working

HelloI cannot see any recent threads on this but about 10 days ago my alarms have just stopped working altogether. have tried setting an hour before, radio, Sonos chime, set playlist etc but nothing seems to work. The time comes and goes and no music whatsoever from the Sonos. So frustrating as this used to be perfect before all the problems. Then the set timings had to be an hour before but it was at least functional. Now nothing

11
P
19 minutes ago
D
DavewetzContributor I
asked in Controllers and Music services
Lost speakers

I have a sonos amp, arc, sun and 2 ones and have a turntable connected to the amp. This has worked in the past with essentially 2 systems connected ie the amp and then the speakers. Since the app has come out I have had difficulty with this and finding the speaker set up. The amp is there with line in but the speakers seem to have disappeared from the system. I have tried to reset these and they can’t be found. Has anyone else had this problem or something similar

1
Stanley_4
1 day ago
S
SacredWritesContributor I
asked in Home theater
Unsupported Configuration

I keep having this notification. I wish Sonos had more setting options in the app. More features more functionality. This however has been going on for a month with seemingly no fix. 

1
N
1 day ago
L
LLIDContributor I
asked in Ask a question
Sonos Future Plans

For a long time , I have been waiting for Sonos to release a remote control for their products. Not one on a smart device. I do not always want to look for my phone , unlock my phone, find the app and look through a music service to play music. Is there any word on the development of a physical remote with basic commands and music presets on it? I know of one new company that is currently making connected amplifiers that does this and they are doing well. Any idea if Sonos would consider something so simple yet useable? 

6
buzz
1 day ago
G
Gary R DContributor I
asked in Controllers and Music services
Connect Music file to Sonos

Hi, does anyone know if it is possible to connect my Music folder on iPhone to Sonos? This is not Apple Music, just the store of music files. Thanks.

3
controlav
5 hours ago
M
molieerContributor I
asked in Ask a question
Sonos Beam Gen 2 and Apple TV 4K Dolby Atmos Problems

Hi There, when I am playing music/watching movies on the Sonos App it shows that The Sound is PCM and I cannot seem to change it to Dolby Atmos. I have the following:Samsung TV (TU7000 55 TV):eARC Active Auto Dolby Atmos OnApple TV 4K:Audio Output - Auto, Dolby Atmos OnAny idea what to do? Thanks!

0
M
1 day ago
B
bcomTomContributor I
asked in Headphones
Atmos on Sonos Ace

 Before I audition Ace, how do I listen to Atmos or lossless with my iPhone?  Sorry, it’s not clear to me from the promo lit. Thanks,Tom

0
B
1 day ago
E
EdskiContributor I
asked in Components and Architectural
new app

Don't you test your updates. This new app is horrible! One thing I always have enjoyed about my Sonos system WAS ease of use and smooth flow. I have had your system for at least 10 years now probably closer to 15. For the first time I WOULD NOT RECOMMEND SONOS. The new app has ruined it. Sound quality is still amazing but navigating frustrates me every time I use it. Ques will not erase, rooms won't switch off and on easily, just about any change takes several attempts to take. WHAT IS GOING ON!!!!! 

0
E
1 day ago
D
DDD-BlockContributor I
asked in Ask a question
Sonos App on Windows 10 Not Playing Correct Songs

I’m trying to play “Fooled Around and Fell In Love” from Guardians of the Galaxy Vol 1 soundtrack. The app just keeps skipping to “I Want You Back”. The album won’t play in order either. I’ve tried removing the NAS location and adding it back again. Same exact problem. Why did SONOS make such huge changes? Everything about their system has turned to crap except the sound for watching movies; which is still slow to respond. For years everything was working great then someone had the great idea of this 2.0 forced upgrade! I can’t enjoy my music library on the system I paid a shit ton of money on!I’ve been running this library off my NAS for the past 4 years before it started having problems with the “amazing” new application updates.

4
MoPac
1 day ago
G
GC3Headliner I
asked in Headphones
Why the continued radio silence on TrueCinema for the Ace?

.

2
Ken_Griffiths
1 day ago
garfieldairlines
garfieldairlines
asked in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

3
garfieldairlines
3 hours ago
M
maynardTrending Lyricist I
posted in Ask a question
Is the Sonos app ever going to be fixed?

When things first started going wrong I was hopeful it would soon be fixed. But here we are months later and it still does not work. I’ve been using Sonos since 2006. I have two surround systems which I used with Apple TVs. I’ve managed to sell my other speakers but occasionally I like to listen to music without the TV … and it’s simply too frustrating now. 

8
Ken_Griffiths
1 day ago
C
creativewaxContributor I
asked in Components and Architectural
Turntable noise in background

Sorry if this has been asked before but I can’t find an answer to the problem I have and following others solutions. I have a Technic 1200 mk2 and I have this connected via a preamp into a Sonos Connect:Amp, never had an issue, now I can’t use the Connect:Amp as its deemed to old, so I have bought a new cable to go into the back of my Sonos 5, all fine apart from the noticeable distorted hum in the background, I have moved the speakers more than two feet away as others have said but still there.Any help much appreciated :) 

4
C
1 day ago
U
user191231Contributor I
asked in Speakers
Spectrum compatible Wifi Router with Beam (Gen 1) and Era (Gen 2)

Been an AT&T user since I bought my Beam (Gen 1) and 2 Era 100 (Gen 2) speakers.  ATT provided Gateway /Router (BGW210-700) worked out of the box for my setup.I cannot figure which Spectrum supported Wifi router is compatible with my Sonos setup. Too many scary posts on this forum on this topic, but cant find a clear solution.  Requesting some guidance from the community. I wish Sonos Support could provide some recommendation for major providers.Thank you!

0
U
1 day ago
B
BigVikingGuyContributor I
asked in Controllers and Music services
The App has deleted my soundsystem and also struggling to find speakers on Spotify

Hi everyone, I just bought a new Beam Gen.2 for our home. When I was going to set it up the app managed to delete the sound system with rooms that I had already had for many years. I have tried to log out and also find it on the wifi it has always been on without success. Any suggestions on how I can get this solved?Also when setting up the new Beam it is stuck in the app when trying to connect to the Wifi and it comes a message that it was set up but might not show in my sound system, and I would have to plug out the cord and it should work. I have tried to factory reset and it didnt work. I have also restarted the router mesh system I have. All the Sonos speakers are connected wireless. Also in the last months it is a lot harder to connect to speakers on Spotify and only way is through airplay. Is there something I need to do to make it as easy as it used to be?Thanks for your input. :-)

6
B
7 hours ago
G
GrandpamikeAvid Contributor I
asked in Ask a question
entire Sonos system

I haven’t used my System in a wile, and tried ti listen today, and it is not working. My system is comprised of2 Play 5’s <Gen 1>1 Play 31 Sub <gen 2>1 Zone Bridge Gen 2>All of the components light up, but not the Zone Bridge.The only thing that has changed is the Router, which was swapped out last year, so I assume that is the problem I need fixed. If some can give my instructions on how to access my router, and fix this problem, I would be appreciated .

5
Airgetlam
1 day ago
F
FabSoundsContributor I
asked in Ask a question
Optical Port

Hey guys, im not much of an audio guy, but my friend recommended me the sonos ray and after looking at it, i would love it. Problem being my monitor doesnt have an optical port, what can i do to solve this problem? Thanks

4
F
11 hours ago
IanJShaw
IanJShawProducer I
asked in Controllers and Music services
Explicit content in Spotify not played

I’ve seen a previous post about this from a year ago but no resolution. I have just noticed that when I add the Billie Eilish album “Happier than ever” to my Sonos queue the tracks that are marked as “Explicit” will not play.  They appear in the playlist but are skipped over and cannot be selected directly. I have tried:Checking the setting in the Spotify account:  “Allow playback of explicit rated content” is enabled.Checking the setting in the Sonos Android app (the new one).  “Filter Explicit Content” is disabledSwapping to a different Spotify account:  No differenceRe-authorizing the Spotify account:  No changeDeleting and then re-connecting the Spotify account:  No change. If I play the album in the Spotify App then the Explicit tracks play as I would expect.If I start playing in the Spotify App and then connect to Sonos via the “Connect to a device” option in the Spotify App then the Explicit tracks play as I would expect. These tracks used to play, as recently as a couple of wee

2
IanJShaw
1 day ago
S
Seamur88Trending Lyricist I
posted in Portable speakers
new app update, new problems

Nothing new here; new app update; new issues  but to be expected always because of the terrible Sonos app dev team and zero QA to test their app. Both Sonos Move 2 speakers not recognized and everything needs to be set up again but i am used to this waste of time with every update they do.Just like my many complaints before same negligent attention to details and incompetence. So I am back to connecting via Bluetooth and waiting for yet another update of this useless app. 

0
S
2 days ago
Terms & ConditionsCookie settings