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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26280 Topics
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HikariliangContributor I
asked in Ask a question
Voice assistant (google and amazon) cant control Spotify

Recently, voice control on my Sonos One for Spotify stopped working. For example, I’ll ask it to play jazz, and Google will respond “playing jazz on Spotify in living room” but nothing plays and Sonos app shows no music in queue. Playing manually from Spotify app and choosing a speaker works.  I have unlinked and relinked all accounts across Sonos, Google, and Spotify. Also reset my Sonos app and factory reset the device. Still not working.  I did test Sonos voice assistant and that DOES work… so it seems it’s something happening with the connection to Google and Alexa. 

0
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15 hours ago
Teddy_1983
Teddy_1983Contributor I
asked in Speakers
How to connect 2 sonos era 300 to Project T1 turntable ?

Good morning How can I connect the Project T1 turntable (without a preamp) to a pair of Sonos Era 300s and enjoy the music in stereo?I currently have a Sonos Era 300 connected in line. Is it possible to connect another Sonos Era 300 in line ? Do I need to buy a device like a sonos port or sonos amp ? Let me knowThanks

6
Teddy_1983
15 hours ago
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gpernesContributor I
asked in Controllers and Music services
SONOS APP Android XIAOMI - Try 2

Hello Sonos, After upgrading from the old SONOS APP to the new SONOS APP (May 7th), the APP dont run on Android (XIAOMI). I try to remove and re-add, and the APP stays freeze, I can only see “SONOS”.If I try with another android Samsung, the SONOS APP works, I can we the same SONOS first screen, but will change to a video and ask to login.

0
G
15 hours ago
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Roland GreuterContributor I
asked in Ask a question
Connection with Music Library

Seit dem letzten Update kann ich die Musikbibliothek (Music Library) nicht mehr mit Sonos verbinden. Mein Wählen des Befehls "Musikordner hinzufügen und Klicken auf "Mein Musikordner" erscheint der Hinweis "Das Sonos-System konnte den Musikordner nicht hinzufügen. Hinzufügen der Ordnerfreigabe „I/Rolands-Mac-mini/Musik" zur Musikbibliothek nicht möglich (913). Wie kann ich diesen Fehler beheben?

1
Smilja
15 hours ago
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Phil11-Contributor I
asked in Ask a question
Toronto jazz.fm91

Does anyone know to connect to Toronto jazz.fm91   ? tunein radio doesn’t seem to have it, despite what the station website says. Mytuner radio has it but it won’t play in the new sonos app for iPhone.  Thanks

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E
16 hours ago
A
astrobboyAvid Contributor III
asked in Controllers and Music services
Anyone else like me and currently too scared to update their sonos library + desktop app

Anyone else like me and currently too scared to update their sonos library + desktop app just in case it gets screwed even more than it currently is? (lesson learned after automatic ios update)Sonos are going to have to do some BIG gestures to earn trust back from their customers.

2
controlav
17 hours ago
R
RuudZTrending Lyricist I
asked in Components and Architectural
sonos port

The status light on my Sonos port stays green since the last update from SonosIn settings/ hardware it is turned off.Any ideas.. 

3
J
17 hours ago
S
Socgray01Contributor I
posted in Controllers and Music services
Android notification and lock screen controls

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

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Z
18 hours ago
A
AllanSTContributor I
asked in Controllers and Music services
Unable to accept T&C's in the new app!!!

Since the new version of the app I am unable to access my Sonos system as when I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. This is the same on both my Android tablet and my iPhone. Both tablet and iPhone software is up to date.Come on Sonos team there have been too many issues in the recent past from the Alexa issues with the Era 100 to this!!Can somebody please help me reconnect to my Sonos System This is just sooo frustrating!! Thank you

27
G
18 hours ago
106rallye
106rallye
asked in Controllers and Music services
Swiping down speaker menu on iPad - pin stripe to close to top of screen?

When I try to swipe the next page down 99% of the time the whole app will swipe down instead of the menu. Do I have fat fingers or is the pin strip you need to hit positioned wrong” 

1
K
18 hours ago
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TatuadoToroContributor I
asked in Ask a question
Roam 2 Does Not Power Off

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

0
T
20 hours ago
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JamesElsonContributor I
asked in Home theater
Issues with Samsung Frame 2024 and Sonos Arc

I can see lots of historical posts about issues with Samsung Frame and Sonos Arc, but most topics are closed (some implying the issues are fixed).  Well, I have a brand new Samsung Frame (2024) and a brand new Arc, both running the latest updates, and it most definitely still a problem.  Things will work fine for a day or so, then sound will stop being sent from the TV to the Arc. The TV still knows Arc is there, and it’s selectable as the output for the TV, but the Arc doesn’t seem to receive any sound. After a few seconds, the TV will flip back to sending sound via the internal speakers again. I can re-select Arc as the output get no sound and a short time later it does back to speakers.  When in this state, it doesn’t matter what input is used, what the sound format is (eg Atmos or not). The volume control on the TV brings up the overlay saying “Sonos Arc (HDMI-eARC” but the plus and minus icons are missing.  No setting changes on the TV fix it. No change on Arc settings fix it. Res

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F
20 hours ago
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christmckinnonContributor II
posted in Controllers and Music services
WHEN WILL THE APP GET FIXED? TODAY IS JULY 16, 2024

Sonos, please tell us the plan and what you are doing everyday to make this work.My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.Please keep us informed on what you are doing to make it right!

33
106rallye
21 hours ago
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leobarkerTrending Lyricist I
asked in Ask a question
Connecting to updated wifi on new app - FACTORY RESET??

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

3
L
21 hours ago
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Ken in VATrending Lyricist I
posted in Controllers and Music services
iTunes playlist names

As of August 1 2025, Sonos is finally displaying my music library. I can see a list of my iTunes playlists.However, when I add a playlist to Sonos’s favorite, Sonos starts using some cryptic internal code for the playlist name. I can’t tell which playlist is which from the names used.  

1
F
23 hours ago
D
dewmguyContributor I
asked in Headphones
Sonos Ace stopped swapping to Ray

After a few weeks of dealing with audio delay reaching upwards of 500ms, two nights ago my Sonos Ace suddenly decided they weren’t going to swap audio from the Ray soundbar any longer.I’ve tried power cycle, disconnect swap, reconnect swap, and factory reset.This is the most disappointing product I’ve ever purchased at this price point. These are supposed to be premium headphones and they can barely function.I will be seeking a refund for these headphones and will have to choose something else. This is incredibly disappointing. I have enjoyed Sonos speakers for many years. I can’t believe how poorly these perform under their intended use cases.

1
D
23 hours ago
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dugmasContributor I
asked in Speakers
groups no longer working when playing over AirPlay

I own a number of Play One and Play Three devices, plus one Era 100 that I bought specifically to add Apple airplay functionality to the system. Until quite recently, whenever I had all my devices grouped together in the Sonos app, I would be able to go to Spotify, select the Era 100 device as a target for AirPlay, and music would play on all devices simultaneously.  Now, however, whenever I do the same through Spotify, only the Era 100 device plays, it gets kicked off the group, and the other devices remain silent. if I go to group the devices together in the Sonos app, nothing happens.this is a serious problem for me, especially considering that I bought the extra era 100 device specifically to be able to use airplay on the system. I’m not interested in using the Sonos app to control my music, and I am not interested in using the open play directly to Sonos’s group” functionality on Spotify due to reliability issues.

7
I
23 hours ago
R
RJIESQContributor I
posted in Controllers and Music services
Problem Free Imported Playlist Sution

Problem Free Imported Playlist Solution:I was one of the victims of Sonos’s recent upgrade in May. I lost everything and was unable to play music until August, still without my imported playlists. Work arounds proved faulty. My music library would appear and disappear forcing me to do another significant reload. The NAS work around has proven satisfactory but not ideal. My external hard drive is not a NAS, why are we treating it as such?Sonos support was completely unacceptable; the representatives were polite enough and while apologetic (offering nothing but empty promises that these issues would be fixed in future)  proved completely unable to resolve the issue  Call wait times are oft north of 75 minutes and level 2 technicians have to be scheduled weeks in advance. The CEOs letter trying to mitigate the situation left me apoplectic. My imported playlists have never returned. And given the dearth of actual support, I gave up. Admittedly, the imported playlists (when they worked) wer

0
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1 day ago
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DIYDisasterDadContributor I
asked in Ask a question
Era 300 connection

HelloApologies if this is a dumb question. I have an Amp wired directly to 2x Paradigm bookshelf speakers and a separate Sub (gen 3) for music playback. I just bought and added an Era 300 wanting it to play the same streaming, but in my kitchen/ dining area. However, when I stream music through my current set up, nothing comes through the Era. What am I doing wrong?For clarity, the Era is on (I think) and it has connected to my system (set up, ran Trueplay) but shows as separate in the app. Many thanks!Max

4
D
1 day ago
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JahmettiContributor I
asked in Home theater
Sonos arc incompatible with Samsung s95c?

Hi, I bought Samsung s95c tv and have been frustrated with connecting audio to Sonos arc.  I've been trying unplugging / plugging etc. No matter what i try, the audio drop out all the time. Seems that TV notice an error and switch back to tv speakers. Hdmi-cable is in eArc-connection in Samsung One connect box. TV diagnostic suggests to buy better cable, but i have the cable included in the Sonos arc package. I've seen similar issues, but is there a real fix for this problem available or can the reason really be the cable? Sonos Arc with same cable worked fine with previous TV. 

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1 day ago
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Cesar SancheZContributor I
asked in Headphones
Sonos ace wear detection

I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.What should I do?. Settings seems ok allowing werar detection and play/pause is activated. Really frustrating first day and already with issues.

9
buzz
1 day ago
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Garbro78Contributor I
asked in Ask a question
ceiling speakers through my tv

Hi there, I’ve got a Sonos arc, sub, amp and 6 ceiling speakers as my Sonos set up. The arc and sub are connected via hdmi to my tv.  The 6 Sonos ceiling speakers are connected in the same wifi network. When I play music via Amazon music or spotify I can get the music to play from the tv (arc and sub) and through the ceiling speakers that I group as kitchen.  What I can’t seem to work out is how I get the sound from them all when I’m watching the tv. When I watch tv it only comes through the arc and sub and nothing through the ceiling speakers. Is there a connection that I should be making when playing sound through my tv to get it through the ceiling speakers as well? Thanks. 

2
Airgetlam
1 day ago
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HugoRch75Contributor I
asked in Ask a question
Sonos play 5 ignition problem

Hi there,When I came back from holiday, my sonos play 5 gen 2 was on with a very faint white light. When I tried to play music or connect to my other speaker it was impossible. I unplugged the speaker and it hasn't turned on since. I can't see the control light. What should I do? Thanks. 

2
Airgetlam
1 day ago
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rmijatovicContributor II
asked in Ask a question
Plex connection sporadic

Hi,I'm having real usability issues with Plex. I've tried removing and reauthorizing the account etc multiple times. My use case is that I have multiple Plex sources but can't interchange them. so is keeps defaulting to the my childrens source which is smaller (not sure if that's contributing).  I get the “something went wrong” error when I try to changing it to my main source after 10 or so seconds of thinking about it. Workaround is for me to access music that's hosted in my main source  via the playlists option or using search which is hit and miss - often seems to drop Plex from the list of services to search. Strangely I can access an album via this method but not the whole artist - again not sure if it's a content thing. I've loaded the following diagnostic.**Moderator Note: Diagnostic number removed for privacy*

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R
1 day ago
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TjrobinsonContributor I
asked in Home theater
arc not connecting to TV

My ARC is not connecting with TV via HDMI cable

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Ken_Griffiths
1 day ago
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