Used to have a Samsung TV that went wrong and I replaced it with an LG. The old remote worked, and is still working with my playbase, however when I try to update and use my magic remote via the Sonos app it says it can’t find it. I’ve been through every (logic to me) menu I can think of numerous times. IN the TV I am connected via the optical lead. On the TV’s app I have selected Sonos as the manufacturer but the app says it can’t connect because of the null modem cable!!!! Sonos helpline says it’s because of the TV and it’s settings, even spoke to one of their tech guys who said get in touch with LG, but thought I’d try on here to see if anybody can help me. I have read several discussions on this topic and have tried “Bose” and “Phillips” but neither have worked. Anybody got any ideas please???
Best answer by Corry P
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