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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20233 Topics

M
MIDACContributor I
asked in Controllers and Music services

Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

16
P
4 hours ago
S
SterlyWhirlContributor I
asked in Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

61
D
4 hours ago
J
jonathanburkettContributor I
asked in Speakers

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room. Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails. I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait. Really hoping someone has a suggestion or maybe has gone through similar and had success. 

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J
4 hours ago
E
EerholdenContributor I
asked in Portable speakers

Can’t connect new Sonos Roam to app

Hi friends.I’ve got a new sonos roam and want to set up a new system.The app can find the Roam initially, it’s flashing green, but it can’t connect.It tries to connect with the chimes, doesn’t work.  Put the PIN in, that didn’t work either.I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.I even tried it with the old S1 app, it says it isn’t compatible.Also tried connecting with my iPad, same story there!I would love to get this working!  But I don’t know what else to try.Thanks all :)

5
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4 hours ago
C
Charlie06800Contributor I
posted in Controllers and Music services

écouter sa propre musique

Est-il possible de stocker sa propre musique, non sur un ordinateur mais sur son téléphone mobile ?

3
K
4 hours ago
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Phil WContributor I
asked in Ask a question

Is there any way to downgrade the Sonos app?

I've read in this forum that everyone appears to be having major problems with the current version of the app. Unfortunately, I have the same issues; lost playlists, lost access to radio stations (doesn't like Radioplayer, My Tuner etc) . I've tried contacting them but the Chatbot  just takes you round in circles. Is there an email address to try? Or anyway to downgrade the app?Thanks  

3
1
4 hours ago
E
exmContributor II
asked in Speakers

Cannot add new Sonos One G1 to my system

Hi, I bought a brand new Sonos One (G1) for my system (about 15 devices). I can’t install it, since the automatic update doesn’t work. The iOS (13, 14) just spins and I tried the Sonos S1 route also where I am getting the 1101 error. Even tried the Windows app plus all other things like router reset, factory reset, re-install the app, log out/log in, etc. My Sonos One is running firmware v8.It seems a lot of people have this issue with older firmware installed. Sometimes going through the S1 route (register there, update firmware, factory resest, add to S2) works, but not for all. And it also impacts products like the Sub, Arc, SL, etc.Can someone from Sonos acknowledge this problem and if a solution is being worked on? I think the problem is that older firmware (v8 and maybe others) cannot be upgraded currently to v16.

0
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4 hours ago
M
MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

69
W
4 hours ago
C
cpalmer74Renowned Enthusiast II
asked in Controllers and Music services

Has anyone figured out how to install the old ios s2 app?

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.  I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.  thanks!

24
R
4 hours ago
S
SimonBissonContributor I
asked in Controllers and Music services

No access to Subsonic with the new app?

I don’t seem to be able to see my currently configured Subsonic server from the new app.Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

15
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4 hours ago
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Drew-TPAContributor I
asked in Controllers and Music services

The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS.

The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. Has anyone been able to get a premimum TuneIn streaming service to work with the CRAZY premature release of SONOS iOS App..? The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. As a product development engineer for 30+ years, I am well aware of the importance of a good UI User Interface. What SONOS had was a good user interface that was functional and logical and easy to navigate with a very minimum learn curve. The new App Provides a UI that is much less intuitive and is missing many features. As a SONOS supporter for over 20 years and hold significant SONOS shares of stock I have been fully behind the SONOS product up until this latest release. Come-On SONOS, at a minimum YOU have to provide a rollback until this new version is functional.  Sr. Management, please wake-up and listen to your customers, they determine if you succeed or fail. The ball is b

0
D
5 hours ago
U
unahppyownerEnthusiast I
posted in Controllers and Music services

Contact Patrick Spence CEO of Sonos

Here is the posted email address for CEO Patrick Spence:  ceo@sonos.com I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

14
Y
5 hours ago
A
Arnaud FelixContributor I
posted in Controllers and Music services

Nouvelle application, où se trouve le parametrage des alarmes ?

Depuis la nouvelle application, je ne trouve plus je paramétrage des alarmes. Quelqu'un aurait une idées ?

41
L
5 hours ago
C
cbri007Contributor I
asked in Controllers and Music services

sub mini seen by system but not connected

Sub mini installation incomplete due to failed update and/or connecting it to account … however system sees it but would not play audio till updates or account pairing !

0
C
5 hours ago
A
amclandersContributor I
asked in Ask a question

Something went wrong

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

9
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5 hours ago
S
SmixContributor I
asked in Portable speakers

Battery % missing on the app home page

Hello,Since the last update of the app for iOS, you now have to go through 4 levels in the settings to find the battery percentage and therefore know when to remove the device from charging. Whereas before, it was simply visible upon opening the app. Are you looking to complicate our lives with this update or simplify it as your message claims? Thank you for taking this complaint into consideration.SincerelyMalik

0
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5 hours ago
C
C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

61
J
5 hours ago
A
Another UserContributor I
asked in Controllers and Music services

Is it possible to roll back to the old version of the app while the new app is fixed?

I won’t bother re-hashing all of the issues that have already been addressed in all of these various threads. My only question is, can we rollback to the old app while we wait on whatever unforeseen update(s) to come along and fix the myriad of problems with the new app?The new app is kind of unusable. lol, its like sonos wanted to test the patience of its user base by taking away a bunch of functions while claiming everything would remain, but be better. 😅😅

3
D
5 hours ago
G
Griff_Contributor I
asked in Controllers and Music services

Bring back the ability to search music library

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

50
WiggyToo
5 hours ago
D
David WellerContributor II
posted in Ask a question

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

120
Jamie A
5 hours ago
neilmcg
neilmcgEnthusiast II
posted in Controllers and Music services

Implications of play.sonos.com - feedback, thoughts

After having played around with play.sonos.comTried it on ,macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward;the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API)We as users are being separated from our Sonos devicescurrently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (see https://bsteiner.info/articles/hidden-sonos-interface)Going forward, we will access our devices via a SONOS API,access to the LOCAL device via an EXTERNAL server (SONOS corporate) We will connect to play.SONOS.com (ex

7
neilmcg
5 hours ago
G
GahamEnthusiast II
asked in Controllers and Music services

Google PlayStore - Data Safety

It looks like the Data Safety entry on Google PlayStore has not been updated to reflect the new app’s architecture.Yet more evidence that the new app was pushed out to us without proper preparation and planning. 

0
G
5 hours ago
B
BradcarmanContributor I
asked in Portable speakers

Sonos Setup Not Working

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

30
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5 hours ago
dave77
dave77Headliner I
posted in Controllers and Music services

The Sonos tour when installing the app....

I’ve just noticed a new product tour when updating the app. it’s not correct thoughI can’t search my local library so this is a lie This is not true it also says that when clicking the 3 dots you get quick access to favourites, this does not work This does not work After clicking 3 dots for favourites 

4
B
5 hours ago
C
cpalmer74Renowned Enthusiast II
posted in Ask a question

future direction for how we use sonos products

Found this today and it actually looks reasonable from Sonos’s perspective…and from the perspective of sonos needing long-term, sustainable, service revenue from us.  again, this is not my opinion  “After having played around with play.sonos.comTried it on , macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward; the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API) We as users are being separated from our Sonos devices currently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (

12
neilmcg
5 hours ago
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