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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18988 Topics

ctweichmann
ctweichmannTrending Lyricist I
asked in Portable speakers

Roam Won't Turn On... I've tried the "hold the button for 12 sec"

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

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E
21 days ago
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AussieMelbFanContributor I
posted in Home theater

Sonos Arc & LG G1 with eARC: Issues using Bluetooth Headphones

Hi Sonos Community,Having issues using the LG G1 and the Sonos Arc when I want to use Bluetooth headphones on the TV. Maye one of you have some insights?So I’ve done quite a bit of research and nothing I do in the settings of either the ARC or the G1 fixes the issue. I have seen and read through the entire thread in the other channel but thought it worthwhile starting a new channel in the Troubleshooting section. I have reached out to Sonos via LiveChat and they advised that this is known. I have logged a support case with LG as well. Trying to set the G1 to use a pair of wireless headphones using Bluetooth whilst the ARC is connected using eARC.The ARC keeps forcing the audio out connection back to itself. The Bluetooth connection to the headphones disconnects after about 1-2 seconds when it reverts back to the Sonos Arc as the audio output device.I understand that this is how HMDI-CEC is meant to work but have tried everything to stop this behaviour, even setting the TV to optical ou

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1 month ago
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Thorium PrimeTrending Lyricist I
posted in Portable speakers

Sonos Roam and Traveling with Wi-Fi

Hoping to get some clarity from the community on how painful this is supposed to be…I am travelling with a couple of Sonos Roam between my home and various office locations.  I’m one of few very oddball people that like STEREO, you see. And I understand that the roam is intended as a Bluetooth MONO system when roaming, but since I am a difficult customer I tend to hook them up using the Wi-Fi network to get STEREO. Like we have had since the 1930s.   So far, this has required a factory reset of the speakers EVERY TIME to connect to a new Wi-Fi network.  Today I contacted support and asked how to do this without factory reset, and was told that this was not possible, I needed to factory reset. Pain. The experience at every location so so far has been, step by step:Start Sonos app, it finds the system missing and select the change network option.  Attempting to find the system fails with “Sonos not found”. Surprising, since it's already connected via bluetooth, but apparently it's incapa

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Airgetlam
1 month ago
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dalasher84Contributor I
posted in Speakers

Airplay 2 unable to connect to Sonos

I have around 11 sonos speakers and 3 Apple HomePods. The HomePods work flawlessly for Airplay. But only certain speakers work on the Sonos side for Airplay and no matter what I do, (unplug all speakers and reboot router and modem and finally hard reset most speakers, nothing seems to work I consistently get “unable to connect to “speaker name””. However they all lseem to work on the Sonos V2 app. Has anyone found a fix to this issue?

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Airgetlam
2 days ago
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SimonPDXContributor I
posted in Components and Architectural

SONOS is terrible

I changed my router a year ago and Sonos has never worked properly since. I had to constantly re-connect the speakers and find the system over and over again. I found the support from Sonos non-existent. I have now got a new Router and went through ALL the steps to connect my four Sonos speakers last night. We enjoyed an evening of music on all of them and then, this morning, my Sonos App could not find the system and none of the speakers and now won’t connect with any of them. Basically, Sonos sucks. I’m switching to Alexa or just a simple Bluetooth speaker that I carry from room to room. Thanks for wasting thousands of $$ Sonos and providing no help at all.

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106rallye
11 months ago
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adamrtAvid Contributor III
asked in Home theater

sonos in ceiling speaker really quiet

Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

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2 years ago
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BeefTrashContributor I
asked in Home theater

Arc keeps disconnecting from Samsung TV

My Arc has been having issues with connecting to my Samsung TV.  Prior to switching to the Samsung, I had a older Vizio.  The connection issue happened with the Vizio as well.  I would just unplug the HDMI and/or unplug the Arc and the audio would come back.  That is not the case with the Samsung.  The option for Home receiver Audio output on the TV goes away. Also, I do use a Nvidia Shield for my content. Is this a cable, TV, or Arc issue? I have replaced the HDMI and seems to still happen. 

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2 months ago
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swisserTrending Lyricist I
posted in Components and Architectural

Interesting problem with Amp and turntable

Father in law gave me a nice vintage turntable so I ordered the Sonos Amp and received it with much excitement. B&W speakers are on the way but for now I don't have passive speakers which made trouble-shooting interesting... TT and phono stage to line-in on the Amp streaming to my Arc and one SLs in the other room and... uuuggh... a quiet, harsh, tinny sound with ZERO bass.So... after hours of fooling around I'm still at square one. In a nutshell this is what I've done:-Tested the turntable (phono stage has a separate headphone jack... sounds great)-Used other line-in sources to the Amp... my phone, cd player... all sound great.-I even hooked up an audio interface to the turntable and then to my Amp. It has a line-out so I was sure I was getting a line level signal. This also sounded great. There's obviously some ADC going on in there and this solved the issue... not sure how?As soon as I put the exact same same line-out from the phono stage back into my Amp directly I get the quie

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9 months ago
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DuddsyContributor I
asked in Controllers and Music services

Apple Music curated playlists not showing up in search results

Hi All, This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned. For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results. Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution. Cheers, Duddsy

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3 years ago
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JCRieckContributor I
asked in Controllers and Music services

Why is it not possible to play directly from my Android phone anymore

I can not play from My Android Phone anymore- why ...?

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jgatie
5 months ago
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TheRealAdrianTrending Lyricist I
posted in Advanced setups

17 years on and still no solution to AV Amp delays!

As a reasonably techie guy I’ve been helping my neighbour set up his domestic sound system. He has a Sonos driven output in 5 separate rooms. There is a mixture of Sonos 5 speakers, Ports feeding AV amplifiers and an Amp running a pair of speakers.  All the rooms are very separate acoustically apart from the lounge, which has a large opening into the kitchen/dinner area. The lounge has a Port feeding a good Sony AV surround sound amplifier and the kitchen has an Amp driving a pair of passive speakers. And so he is suffering from the dreaded ‘stadium echo’ effect when playing music in both the kitchen and lounge. The mechanism is easy to understand; the Sonos kit is all synchronised together but the Sony AV system adds its own delays after the output from the Sonos Port. Because the Sony amp, along with many other AV systems, is designed such that the video output is always lip synced with the TV picture, changing from surround to direct modes does not affect the audio delay. So it is i

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melvimbe
1 year ago
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ConOneTrending Lyricist I
posted in Home theater

Unable to use Sonos app on Android after latest update

 This is what I'm greeted with every time I try to use the Sonos app. I'm currently on Android app version 12.0.4. I've tried uninstalling and reinstalling 12.0.3 which worked fine before this update but I'm having the same issues with that. I've completely reset all my speakers and set them up again this time using an iPhone.Everything works fine from the iPhone app.I have a 5.1 setup, 2 Ones, a sub and an arc. Turning the arc off and back on again allows me in as far as the main Sonos app screen but if I try to select any sound source e.g. Sonos Radio, TV etc. the app force closes and I am greeted with the 'Sonos keeps stopping' window every time I try to open it.This has made my almost €2000 setup impossible to use/control. Very disappointed.I'm using a OnePlus 7 Pro on Android version 10. I feel like I've tried everything and only an update to the so Sonos app might fix this but any help would be greatly appreciated as this has been going on for close to a week now. Thanks!

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randman01
3 years ago
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HrvojeContributor I
posted in Advanced setups

Move Stereo Pair Bluetooth problem

Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it connects to Iphone, but no there is no sound.   I have tried to factory reset that speaker, and the problem persisted. I have also tried to separate stereo pair, then both speakers were working in bluetooth mode (separately of course) without a problem. I have also tried to switch left/right speakers when creating stereo pair, and then the other speaker was not working in bluetooth mode.   Does anybody have similar experience? Is it a software bug?   Many thanks for all the help!   Kind regards,

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Airgetlam
9 months ago
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brad_switzerTrending Lyricist I
asked in Advanced setups

Sonos in Car

I have 700 songs on my Sonos playlist. It’s a shame I can’t use my own playlist in my car! Why does Sonos have no product like this one?   https://www.crutchfield.com/p_158XAV7000/Sony-XAV-AX7000.html?mfr=XAV-AX7000&fromlanding=1   Either Sonos finds a way to allow people to use their playlist everywhere they go, or people will just switch to something else. It’s a great system and I truly love Sonos, but a lot of my time is spent in the car and I’m not going to maintain two different playlists.

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airforceteacher
3 years ago
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only_sleepingAvid Contributor I
posted in Components and Architectural

No audio from Sonos Port digital output - "PCM Zero" signal.

Hi Folks, my Sonos Port is plugged in to a Lyngdorf amplifier via digital coax and has worked fine since I set it up initially. However, I’m not hearing any sound from the Port now, and the amp says it’s receiving a “PCM Zero” signal - it was fine on Sunday but no sound from any source on via the Port now. Has an update changed something? Any help would be hugely appreciated, thanks!

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4 months ago
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TA ABContributor I
posted in Controllers and Music services

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.Next step is to consider an alternative way to power my music at

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7 days ago
ChadB
ChadBTrending Lyricist I
asked in Advanced setups

Apple TV 4K + LG OLED55C7P + Playbar/etc. + Belkin Ultra High Speed HDMI Cables

So I recently invested in the LG OLED55C7P, which is gorgeous. I can now run my individual HDMI sources (Cable, Apple TV 4K, Xbox One X) to the TV, and audio out through optical to the playbar and beyond. All was good for video and sound - 5.1 for each source, and I didn't need a splitter (I used the Octava before, with my old TV). In reading about Dolby Vision, etc., I saw that Apple recommended the Belkin Ultra High Speed HDMI cable. I saw conflicting opinions, but I wanted to use the best that I could, so I bought the cable and stuck it between the Apple TV and the TV. Boom - I started getting the 'Unsupported Audio' error in Sonos. I recycled power for everything, tweaked the TV audio output settings, tweaked the Apple TV audio output settings, and no luck. So, I swapped the good old HDMI cable back in, and life is fine. So my question is - does anyone have perspective on why this cable, which I'd assume would be backward compatible, would have issues? The TV (2017 mod

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M
6 years ago
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jakudoAvid Contributor I
posted in Controllers and Music services

Apple Music Radios stop playing

Hi, after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.Does somebody else have/had the same problem?I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).Any idea? Thanks,Jakub

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Corry P
9 months ago
A
alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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Airgetlam
1 month ago
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manshmsContributor I
asked in Controllers and Music services

Problems connecting to CNBC via TuneIn

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS.    Is anyone having a similar problem.     Scott   Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

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Polz
3 years ago
J
JamesBukContributor I
posted in Home theater

Beam Gen 2 loses eArc connection to Samsung S95

HardwareSamsung S95B 65” (firmware 1520)Apple TV 4K (iOS17)Sonos Beam Gen 2 (latest firmware)I have the AppleTv connected into HDMI 1i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.CEC is switched on.BackgroundFor the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.Issue2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.WorkaroundThe only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it

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3 months ago
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enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

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Airgetlam
7 days ago
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MikeC - SonosRetired Sonos Staff
asked in Advanced setups

Static IP address

Can I set a static IP address on my Sonos components ?

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6 years ago
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HotsContributor I
posted in Speakers

Play 5 Gen 1 won't connect after S1 update

After updating to S1 my Sonos system worked as usual by following an update to version 11.2.3, build 57381090, my play 5 Gen 1 will no longer connect. I’ve tried all the solutions as per the app to add a missing product, including the factory reset on the speaker and powering down router and hard wiring the speaker with ethernet cable.I’m left with the mute and dash button flashing green.Given the CEO of Sonos gave a written assurance that the old speakers would work with the new software, that must mean i’m due a new speaker from Sonos as clearly this is not the case.Anyone else with this problem?    

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A
9 months ago
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Mumba JonesContributor I
asked in Controllers and Music services

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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27 days ago
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