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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18990 Topics

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paulatzarrContributor I
asked in Advanced setups

One house, one WiFi network - can you have 2 seperate Sonos networks running?

I have a very large house with in-laws living in a separate annexe. We have one WiFi network covering the whole house and annexe. I have a reliable Sonos networking running in the main house with all my devices connected. I tried setting up a separate Sonos networking using a bridge in the annexe side which has 2 x Play:5 in there. It works for a while, but the next day when you try to connect to the annexe system again it can't find it and instead fines my system in the main house. Can you run 2 separate Sonos networks in one house so that in my side I can only see and use my devices and in the other side you can only see those? Thanks for your help!

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J
6 years ago
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adamgod60Contributor I
posted in Components and Architectural

Volume Fluctuating up and down on it own

My entire system is fluctuating volume up and down on its own. It doesn't matter if its just one room or all rooms. It doesn't matter if I play from any one of my phones or computer. I currently have 1 play bar, 6 one(s), 1 Play:5, 1 Sub. Internet connection is great. I have updated the app on all my devices. Has anyone else experienced this? Have you found a fix?

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M
5 years ago
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Dr KContributor I
asked in Controllers and Music services

sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.

12
I
4 years ago
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SteveC_4Contributor I
posted in Advanced setups

Sonos and Mesh Networks

Since adding BT Whole Home Wifi Discs to fix dead spots I have been having serious problems with Sonos components disappearing from the network.   Looking around the forums, this seems to be a common problem, with most mesh systems, not just BT.One suggested solution seems to be to move over to connecting via SonosNet (with or without Boost).  When I tried this by connecting one of my Sonos One devices to an Ethernet port it did seem to resolve the problem - except for the fact that the Roam won’t connect to SonosNet - only to WiFi.So basically we can’t win.  Virtually all major network vendors are now moving over to mesh based systems, but Sonos won’t work properly with these - and the SonosNet workaround is ruled out by Sonos’ bizarre decision to not support this on the new battery powered devices.Is there any fix for this - apart from giving up on Sonos !?

10
ratty
2 years ago
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ncc1515Contributor I
asked in Components and Architectural

Sonos MOVE won't connect to network AND won't enter bluetooth mode

Sonos Move, new last Christmas, has always been a problem:  When initially set up, would be visible to some android controllers but not others.  Even when all are connected to same wifi network and/or same wifi network AP/ssid. ONLY the Desktop app tells me to register the product.  Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’.  This is very frustrating when you forget you have to register the Move on the desktop PC. On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to.  On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers. NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info sho

14
V
3 years ago
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TheManOnTheBusTrending Lyricist I
posted in Advanced setups

Problems finding Sonos system when using powerlink adaptor to extend home network

My kitchen is a wifi blackspot and so I have used a TP-LINK AV200 power-line adaptor to extend the range of my wifi to that room. So I in effect have two wifi access points (for present purposes, lets call them HomeNet and HomeNet-TPL). My kitchen is the room we use the most and the Sonos Play 5 we have there connects to HomeNet-TPL. At least, I assume it does since they are next to each other and HomeNet doesn’t normally reach the kitchen. The Sonos Bridge connects by Ethernet cable to the Homenet Router. The problem is that my iPhone App doesn’t always find my Sonos Network when it connects to HomeNet-TPL (as it normally does when I am in the kitchen) and so I cannot control Sonos. I normally fix this by walking towards the HomeNet Router and then when my iPhone connects to that part of my network it then finds Sonos. However, this is an intermitted problem. Sometimes, my iPhone app does succeed in finding Sonos when it connects to HomeNet-TPL. Any ideas to avoid this anno

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buzz
5 years ago
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BlackDotContributor I
asked in Portable speakers

How to Remove / delete a speaker on the S2 app

Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise. 

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Ken_Griffiths
2 years ago
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andy.eakinContributor II
asked in Controllers and Music services

Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.Very frustrating!Any ideas how to stop this happening?

53
K
2 months ago
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rydeContributor I
asked in Advanced setups

Sonos connect + active subwoofer

Is it possible to use an active subwoofer (not sonos sub) for example Dali e9-f by connecting audio out from a Sonos Connect directly to the line in RCA-s of the subwoofer? I intend to use the subwoofer together with a single Sonos play:5 ( grouped ), until i might expand and combine with old loudspeakers through a new stereo reciever. This way I hope to add the play 5 with the extra boost of bass of a subwoofer, that later I can also use with a classic stereo reciever and loudspeaker. Buying a Sonos sub is not something I want to do because of personal sonoc preferences and beeing strictly bound to sonos. Thanks!

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jgatie
4 years ago
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icerfishLyricist I
asked in Components and Architectural

Keep getting error 701 when trying to play songs specifically from large playlists on Spotify

Hi everyone,Posting here to see if anyone has run into this issue themselves, because it is one of the more peculiar issues I’ve run into. Spotify works fine on Sonos except for two use cases that I have identified.Spotify runs into the “An error occurred while adding songs to the queue (701)” error when trying to play songs specifically from the “Your Library > Liked Songs” section, however I believe this is probably due to the fact that I have a lot of songs saved on Spotify and Sonos might not be able to handle a queue import of a certain length.So I tested this theory by going to a joke Spotify playlist I made a few years back (https://open.spotify.com/playlist/3g6qK5QC298x5YnVk3Kebn?si=g9lm_npFRh-OOPxA-hRrdA) which just has 10,000 copies of George Michael’s seminal Christmas hit ‘Last Christmas’, and I ran into exactly the same issue “An error occurred while adding songs to the queue (701)”.Is there an internal queue limit that Sonos uses? Have other people encountered this pro

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I
3 years ago
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houmieContributor I
asked in Home theater

Sonos Playbar workable with PS4?

Hi All, I'm new to Sonos. I never use the TV directly, hence I don't rely on the TV sound output. I would only use it through PS4 (watching Amazon Prime, play Bluray, streaming movies though Media Player) Now the simple question is, can I connect the optical cable of PS4 to Sonos PlayBar and set the format to Dolby Digital 5.1 and expect it to work? Many Thanks, H

16
I
6 years ago
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PehejeAvid Contributor II
asked in Components and Architectural

1 of 5 Sonos speakers suddenly stopped working

Hi,I have 5 Sonos products.I recently went from SonosNet to Wifi and everything has been working fine for about two weeks.Suddenly one of my speakers stopped working, a Sonos One with Microphone. I tried moving it around the apartment, and now it is the one closest to the router.The other 4 speakers works perfectly still, even farther away from router.When trying to get it to play music Sonos app says "Unable to connect to Sonos product".Sometimes I can get it playing for like a small period of time, but suddenly it stops playing.Submitted a diagnostic 2075424226.Right now no information is showing up in the app, but through the router I can see the MAC-address of the problematic Sonos One is 78:28:CA:B1:F1:C6.I did try to factory reset this single speaker, by holding the back button when powering up, blinking white and orange and setting it up through the app, works briefly but then fails to play music. Thinkin about switching back to SonosNet to see if it works, but really wanted to

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Rowena B.
3 years ago
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lkdaleyContributor I
asked in Advanced setups

Play PC sounds thru PLAY:1

I have a Sonos PLAY:1 in my office and it seems redundant to have PC speakers in there as well. Is there some way to connect the PC audio out to a PLAY:1?? Thanks so much!

14
N
6 years ago
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andypower21Contributor I
asked in Controllers and Music services

Apple Music "Unable to browse music"

Hi All. Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd. Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly ! I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

129
Corry P
1 year ago
Stuart_49
Stuart_49
asked in Controllers and Music services

connecting music library on Synology NAS to Sonos

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

35
B
1 year ago
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tcafranzContributor I
posted in Advanced setups

Combining SONOS w/ Amazon Echo for Multi-Room Audio

So I’m sorry if this has been posted but I searched and only found complaints that it didn’t work but I got it to work on accident so here you go... I managed to create multi-room audio by combining my SONOS speakers with Amazon Echo devices. Yes they play the same thing simultaneously & is voice activated. Although there is a SLIGHT delay with the Echo devices. I have an Echo Dot “Echo 1” AUX out to RCA in on SONOS:CONNECT. CONNECT optical out to a Sony 7.1 Receiver. Via Alexa app, I created a multi-room music group with “Echo 1” & the Echo in my kid’s playhouse “Echo 2” & I think I named it like Basement just to test it. Then I made sure “Line In” was on in Garage and grouped my Garage CONNECT with all other SONOS rooms. Walked into my garage & said “Alexa, play _____ in the Basement” BAM. Playing on all my SONOS & the kid’s Echo in playhouse. My in depth home setup is below. My Setup: [b][u]• living room •[/u][/b] [i]5.1[/i] - Hardwired [b]PLAYBAR[/

9
T
5 years ago
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aji777Contributor I
asked in Controllers and Music services

I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

108
A
2 years ago
A
alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

49
Airgetlam
1 month ago
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MidnightbroncoContributor I
asked in Home theater

surround speakers not working

I have just added two sonos one’s gen 2 to my beam (no sub) . and successfully set up the surround sound system and the app recognizes that I have a beam with the two speaker. Only the beam produces sound I can also control the volume on the beam from either speaker so I’m defiantly connected to the beam but sill no sound. Same result for TV, Music and movie. All so  tried rebooting router, beam and speakers still no sound. Help !!!! 

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106rallye
4 years ago
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KooaAvid Contributor I
posted in Speakers

Temporarily move Sonos components to another wifi network

G'day This is my first post on the Sonos forum.... Have had my Sonos system up and running perfect at home for about a year now (Sonos Bridge + Sonos5 + Sonos Play1) and have been loving every note of music form this fantastic system. Thing is, a friend of mine has asked me to bring it to his 49th birthday party tonight. (he also loves the system and is considering getting a Sonos system for his place) . To set it up at his place, I will have to take the components from my place, to his place, and then instal it on his wifi network. So I guess I'm asking is it safe to just disconnect/unplug the Sonos Bridge from my Windows 7 desktop computer then simply instal it on his wifi network as a normal new setup? System will be controlled using the Sonos Controller App on my iPhone5. I will of course also have to connect my phone to his wifi network. This will only be a 1 night setup at his place then it will need to be reinstalled back on my own home wifi network the next day. Besid

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H
5 years ago
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matt98cookContributor I
asked in Portable speakers

Sonos Move not charging

I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge.   Any help would be appreciated!   Thanks

17
A
3 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first.  Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo

209550
Edward R
4 years ago
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ishrak.imrozeContributor I
asked in Advanced setups

Using Sonos without Wifi

I have my sonos currently setup on my wireless internet network and it's working fine but the signal drops when too many devices connect to the internet. I am thinking of connecting the sonos systems to a router that doesn't have any internet connection running but will be able to create a network for sonos exclusively. I am wondering if this will be possible if that router does not have any internet connection? Please note: I am aware of Sonos Boost and what it can do to solve my problem but what I am trying to achieve is a dedicated sonos wireless network running with the help of a router without internet connection.

11
W
6 years ago
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Turrican64Contributor I
asked in Components and Architectural

Yet another "AirPlay Unable to connect to" issue

HelloI have 4 rooms set up (4 stereo pairs SonosOne speakers, connected via Ethernet, Wi-Fi disabled)From time to time I can’t connect to one of the rooms from AirPlay and I receive “Unabe to connec to Room1” error message. I get the same error message on iPad and iPhone as well (iOS15.5).However I can connect and stream to Room1 via the sonos app.Sometimes this issue disappears for weeks then it comes back again and the problem is always with Room1 and via AirPlay. Do you have idea what can cause this issue?Thank you! 

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Ken_Griffiths
1 year ago
chicks
chicks
posted in Advanced setups

Hacking the Sonos Ikea Symfonisk Into a High Quality Speaker Amp

https://makezine.com/2019/08/16/hacking-the-sonos-ikea-symfonisk-into-a-high-quality-speaker-amp/ Pretty cool!

22
G
4 years ago
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