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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26724 Topics
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PehejeAvid Contributor III
asked in Components and Architectural
1 of 5 Sonos speakers suddenly stopped working

Hi,I have 5 Sonos products.I recently went from SonosNet to Wifi and everything has been working fine for about two weeks.Suddenly one of my speakers stopped working, a Sonos One with Microphone. I tried moving it around the apartment, and now it is the one closest to the router.The other 4 speakers works perfectly still, even farther away from router.When trying to get it to play music Sonos app says "Unable to connect to Sonos product".Sometimes I can get it playing for like a small period of time, but suddenly it stops playing.Submitted a diagnostic 2075424226.Right now no information is showing up in the app, but through the router I can see the MAC-address of the problematic Sonos One is 78:28:CA:B1:F1:C6.I did try to factory reset this single speaker, by holding the back button when powering up, blinking white and orange and setting it up through the app, works briefly but then fails to play music. Thinkin about switching back to SonosNet to see if it works, but really wanted to

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Rowena B.
3 years ago
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ianlimnContributor I
posted in Components and Architectural
ASUS RT-AC88U

I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.

62
K
3 years ago
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hanajohnson878Contributor I
asked in Portable speakers
So many problems with the Roam!

We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec

99
Ken_Griffiths
1 year ago
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dpizzutaContributor I
posted in Speakers
Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

292
evaelfie
2 months ago
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Louismar8Enthusiast I
asked in Controllers and Music services
Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

163
G
3 months ago
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SP_1Contributor I
asked in Advanced setups
Music Library on external HD connected via USB

Hi will music stored on an external hard drive and connected into my router via a USB be picked up by the sonos app?

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controlav
5 years ago
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andy.eakinContributor II
asked in Controllers and Music services
Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.Very frustrating!Any ideas how to stop this happening?

53
K
7 months ago
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Johnny 12345Contributor I
asked in Portable speakers
Roam wont charge!

Just got my hands on the new Roam today and  can’t get it to charge.   its plugged in with cable provided, solid orange  light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem.  thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

63
Ken_Griffiths
3 years ago
Mutti
Mutti
posted in Advanced setups
How to stream from linux to Sonos

Hi all, there are a lot of projects to controll sonos devices from linux devices (personally I like a lot Noson http://janbar.github.io/noson-app/) but I would like to know if there is a way to stream the audio of a linux pc to a Sonos device? thanks all Leo

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D
6 years ago
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Pierre JeanContributor I
posted in Advanced setups
SONOS DNLA compatible and/or SONOS PLEX media server compatible

It would be fantastic if SONOS could become DNLA compatible or PLEX media server compatible .... Or if SONOS propose a plugging to make PLEX and SONOS compatible.... PLEX media server work on WINDOWS / MAC / LINUX and propose free package for most of the NAS of the market....

13
H
5 years ago
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BlackDotContributor I
asked in Portable speakers
How to Remove / delete a speaker on the S2 app

Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise. 

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Ken_Griffiths
2 years ago
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jishiHeadliner I
posted in Advanced setups
Fully managed C# library

Hi, I have been working on a simplified UPnP library which is aimed at Sonos that I want to make available to others. You can find the source-code here: [url]https://github.com/jishi/Jishi.Intel.SonosUPnP[/url] This is based upon Intels UPnP framework, which is opposed to the COM object that other attempts that I have found, based completely on managed code (no unmanaged code). This makes a huge difference if you are building anything multithreaded (WinForms, WPF etc). I will try to put up some example code for people to look at. Right now some of the features are pretty hacky since I'm still learning best practices, but hopefully it simplifies it a bit for someone. This is built for .NET 4 Client Profile. The requirements is only .NET 4, previous versions doesn't need to exist. Basic usage is this: [CODE] // Create the main object var discovery = new SonosDiscovery(); // Attach an event handler for topologychanged, this will be triggered as soon as it has

28
J
7 years ago
Stuart_49
Stuart_49
asked in Controllers and Music services
connecting music library on Synology NAS to Sonos

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

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B
2 years ago
A
adamgod60Contributor I
posted in Components and Architectural
Volume Fluctuating up and down on it own

My entire system is fluctuating volume up and down on its own. It doesn't matter if its just one room or all rooms. It doesn't matter if I play from any one of my phones or computer. I currently have 1 play bar, 6 one(s), 1 Play:5, 1 Sub. Internet connection is great. I have updated the app on all my devices. Has anyone else experienced this? Have you found a fix?

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M
5 years ago
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ScottH8754Contributor I
asked in Speakers
One of my Sonos speakers is constantly disconnecting

I recently purchased two Sonos One speakers. They are both in the same in the same group in my family room. At first they both worked fine. After about a day, one of the speakers disconnected and Alexa said "I'm having trouble understanding right now". In the Sonos app under room settings, I saw "Family Room (L+?)". I unplugged both speakers and plugged them back in and they both worked fine again. Some more time passed and the same speaker disconnected again. This time I rebooted my router and unplugged the speakers. Afterwards, all was good for a couple days. However, I've gone through this same cycle several times now and continue to have a problem with the speaker disconnecting. Does anyone have any thoughts on what the problem may be?

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pwt
5 years ago
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ncc1515Contributor I
asked in Components and Architectural
Sonos MOVE won't connect to network AND won't enter bluetooth mode

Sonos Move, new last Christmas, has always been a problem:  When initially set up, would be visible to some android controllers but not others.  Even when all are connected to same wifi network and/or same wifi network AP/ssid. ONLY the Desktop app tells me to register the product.  Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’.  This is very frustrating when you forget you have to register the Move on the desktop PC. On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to.  On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers. NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info sho

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V
3 years ago
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mwisemanEnthusiast II
posted in Advanced setups
Amazon Echo

[URL="https://gigaom.com/2014/11/06/amazons-new-echo-device-marries-sonos-with-siri/"]Amazon Echo[/URL] sounds interesting. It would be great if this could be used as a controller for Sonos.

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B
6 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers
Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first.  Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo

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Edward R
4 years ago
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capenneContributor I
asked in Advanced setups
Aux to Ethernet Adapter Play 1

I'm interested in a Play1 but would prefer to have the speaker with an aux input so that it's more versatile. Is there a aux to Ethernet adapter that would allow me to plug aux input? A quick amazon search shows male aux to female Ethernet, so maybe with a few more adapters it could work.

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ratty
7 years ago
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NaekyrEnthusiast II
posted in Components and Architectural
Sonos sound cutting out

I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds and lasts for several minutes at a time What causes this and how do I fix it? Should I return it to the store for a refund? Thanks

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C
3 years ago
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Dr KContributor I
asked in Controllers and Music services
sonos not showing up in spotify connect

for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.

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I
4 years ago
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paulatzarrContributor I
asked in Advanced setups
One house, one WiFi network - can you have 2 seperate Sonos networks running?

I have a very large house with in-laws living in a separate annexe. We have one WiFi network covering the whole house and annexe. I have a reliable Sonos networking running in the main house with all my devices connected. I tried setting up a separate Sonos networking using a bridge in the annexe side which has 2 x Play:5 in there. It works for a while, but the next day when you try to connect to the annexe system again it can't find it and instead fines my system in the main house. Can you run 2 separate Sonos networks in one house so that in my side I can only see and use my devices and in the other side you can only see those? Thanks for your help!

7
J
7 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers
Factory Reset: What you need to knowF.A.Q.

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first.    What a Factory Reset is Not:    A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information.    The solution for a room disappearing from the app.  Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no

229066
Edward R
4 years ago
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icerfishLyricist I
asked in Components and Architectural
Keep getting error 701 when trying to play songs specifically from large playlists on Spotify

Hi everyone,Posting here to see if anyone has run into this issue themselves, because it is one of the more peculiar issues I’ve run into. Spotify works fine on Sonos except for two use cases that I have identified.Spotify runs into the “An error occurred while adding songs to the queue (701)” error when trying to play songs specifically from the “Your Library > Liked Songs” section, however I believe this is probably due to the fact that I have a lot of songs saved on Spotify and Sonos might not be able to handle a queue import of a certain length.So I tested this theory by going to a joke Spotify playlist I made a few years back (https://open.spotify.com/playlist/3g6qK5QC298x5YnVk3Kebn?si=g9lm_npFRh-OOPxA-hRrdA) which just has 10,000 copies of George Michael’s seminal Christmas hit ‘Last Christmas’, and I ran into exactly the same issue “An error occurred while adding songs to the queue (701)”.Is there an internal queue limit that Sonos uses? Have other people encountered this pro

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I
3 years ago
I
ipanelContributor I
asked in Speakers
Play:1 added, but "Not registered" - fails to link to my Sonos account

Hi,I searched around, and googled the error messages I have, but to no avail.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…I loaned my Play:1 to a friend, which they never used, but now I have it back, it's failing to link to my account.I did a hardware reset in the end. Still setup failed suggesting I use ethernet instead. So switched to ethernet, it finds the speaker, does its chime "PIN" okay, but then at "Linking your Play:1 to your account", it fails "There was a problem linking your Play:1 to your account", no reason or details given for fail.So ultimately I have "Your Play:1 (Den) has been added. Audio playback will be available once this product is updated and linked to your account", and the Play:1 is shown in System/Products as "Not registered".I tried online support, but the bot just wasted my time and couldn’t connect me to anyone.Online at sonos.com, my Sonos account shows the Play:1 as registered, *with today’s date*

7
106rallye
1 year ago
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