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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26783 Topics
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Bongo2000Contributor I
posted in Advanced setups
Cisco wireless LAN controller with Sonos

Hi I have a Cisco layer 3 switch (Catalyst 3560) and a wireless LAN that uses a Cisco LAN Controller (WLC 2504) and AP1042 access points. I have connected the Sonos components to the wired LAN on the same subnet as a computer with my music library, and it is able to connect to the Sonos components. However, I am unable to get my iOS devices on the WiFi network (same subnet) to connect to the Sonos components. I have enabled multicast on the WLC, and added the multicast group address 239.255.255.250 that I found on forum number 27459. (The iOS AppleTV Remote app started working when I enabled multicast, so there's some indication that it's working generally.) Does anyone have experience with this that you could share? Are there other configuration parameters--on the WLC or the switch--that need to be set? Thanks Bongo

21
D
6 years ago
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Sdolan7Contributor I
asked in Speakers
Two Sonos accounts in one household

Hi, I’m currently living in a houseshare. I have a Sonos one and my housemate has also bought a one. We’re having an issue with two Sonos accounts on one WiFi network. My app has automatically signed into his account and it’s trying to add my speaker to his account. Is it possible to have two separate Sonos accounts on the same network?

2
ratty
6 years ago
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RF7Contributor I
posted in Components and Architectural
Sonos One dead (cannot power up).

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

76
Ken_Griffiths
10 months ago
mazi
maziContributor I
asked in Speakers
Symfonisk shelf keeps loosing connection with wifi

Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi

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J
4 years ago
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albergContributor I
asked in Advanced setups
Beam and SYMFONISK for surround

Hi,  I recently purchased a Sonos Beam to complement my existing 2x IKEA SYMFONISK speakers. Yaaay! One thing I am trying to make it work is to add existing SYMFONISK speakers as surround to Beam, while Beam is connected to LG c8 Oled tv via HDMI ARC. However; it seems that I have not succeeded yet. While TV sound (including apps in the tv such as Netflix) comes through Beam, there is no sound comes through from SYMFONISK speakers, except background sound.  I have also tried using optical cable, which didn’t work either.  Is there a certain setting I need to change in TV/Speakers in order to get sound as surround from all speakers?    Thanks for your help in advance.

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D
4 years ago
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Chasz99Contributor I
asked in Controllers and Music services
Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

53
ratty
3 years ago
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rmartin7
asked in Home theater
Sonos Arc, Apple TV 4K and eARC setting on LG OLED C3

I just bought a new Sonos Arc and LG 65OLED65AUA tv.  Everything seems OK but I am having problems with sound from my Apple TV 4K (latest version).  I only get sound when Dolby Atmos content is played, no sound with Dolby 5.1, HD, etc.  I spent and hour with Sonos phone  support yesterday.  We were unable to find a solution.  I tried different settings on the Apple TV and LG tv.  Today I turned off the eARC setting on the LG tv and now all is working.  I think with eARC there is more information transferred with ARC and there might be a slight difference in sound  with Dolby Atmos.  The eARC was turned on automatically when I installed the Sonos Arc on the LG tv.  Just curious why the eARC setting seems to fix the problem.  Thanks.

85
R
11 months ago
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User584043Contributor III
posted in Speakers
Speakers Out of Sync

Hi, I have 9 speakers throughout my house, but I primarily listen to three of them grouped together in one open area of the house. It is a PlayBar, Play:5 and a Play:3. The last week or two I have noticed them getting out of sync...it seems to be primarily between the Play:5 and the Play:3. I have made sure everything is updated. If I break up the group and then regroup them, it solves the problem. But within an hour or two, it seems to happen again. I submitted a disagnostic this morning just a few minutes after it happened: No. 1605026303 Thanks in advance!

12
Jeff S
5 years ago
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joanna72Avid Contributor I
asked in Speakers
Why does the sound from my speakers keep cutting out intermittently?

HiI was wondering if anyone knew what issue I was having with my Sonos system. I’ll try and explain it in the best way I can.My Sonos system consists if one Sonos Arc, two Sonos One speakers, both a left and right for surround sound and a Sonos Sub. I have the Sonos Arc connected to a Sony Bravia TV OLED using the Arc port and also connected with my Dell PC through Airplay as it is not connected through a cable.The issue I’m having is related to iTunes, which I use to listen to all my music. It starts fine with no issues but say after 15 minutes or so the sound coming from the speakers begins to cut out intermittently and sometimes the sound coming from the Sonos One speakers cuts out completely leaving only sound emitting from the Sonos Arc. It only cuts out for say a second but happens more frequently the longer you listen to music.I only have this issue when I’m listening to music via iTunes and not when I’m watching the TV or watching a film from the Blu-ray player, which work perf

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8 months ago
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robabrahamContributor I
asked in Advanced setups
microphone/karaoke

Hoping to find a solution for a home karaoke set up. I can access karaoke videos/music through my Apple TV which is connected via HDMI to my TV. All TV audio is then routed from TV HDMI ARC to my Sonos Beam with two Sonos Ones as surround speakers. Any possibility to add a microphone component as an additional audio input mixed in with the TV audio on the same speaker set?

5
M
4 years ago
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jrbakContributor I
posted in Advanced setups
Line In: New No Delay Local Mode

I'm using a Connect to switch between TV audio (line-in) and other traditional Sonos sources. I find the minimum 70ms delay on the line-in input to be maddening. While it occasionally works out that audio/video are reasonably sync'd, more times than not the Connect noticeably degrades A/V sync. Additionally, if other televisions are on in adjacent rooms (common occurrence) the delay in the Connect creates an obvious audio sync problem between devices. After having read the forums, etc. I understand some of the technical reasons for the delay; I’m not proposing we violate the laws of space/time. What I am proposing is a dual-mode line-in function. The primary mode would work exactly as it does now (ability to share Connect line-in with all Sonos components). The secondary mode would be a local only mode (no sharing) and would forgo the analog to digital conversion process and simply provide direct analog amplification for the line input. This would completely eliminate the line

38
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6 years ago
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Peter_254Trending Lyricist II
posted in Speakers
Reset play 1. Solution found.

This is just for info if you have problems resetting your Play 1.Had to reset my 2 X Play 1.According to Sonos' instructions, you had to press play/pause down when connecting the power cable. After that it started flashing white, then white and orange and then it should flash green after some time and then they should be reset.(They have previously been connected to wifi and part of my surround set) Mine would never flash green, they just flashed white and orange forever. Therefore, I could not connect them again. And believe me I've tried everything :) Found the solution on this page through a lot of searching. Connect your Play 1 with a network cable to your router, power on your Play 1 while holding down play/pause, wait until it flashes orange and then you can release.. After approx. 2min it flashed green. Now I removed the power cable and internet cable and placed it where I wanted.Connected my Play 1 to power, after 1min they flashed green and then could add them to my system via

4
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6 months ago
Majo133
Majo133Renowned Enthusiast I
posted in Controllers and Music services
TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

370
B
2 months ago
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SteveC_4Contributor I
posted in Advanced setups
Sonos and Mesh Networks

Since adding BT Whole Home Wifi Discs to fix dead spots I have been having serious problems with Sonos components disappearing from the network.   Looking around the forums, this seems to be a common problem, with most mesh systems, not just BT.One suggested solution seems to be to move over to connecting via SonosNet (with or without Boost).  When I tried this by connecting one of my Sonos One devices to an Ethernet port it did seem to resolve the problem - except for the fact that the Roam won’t connect to SonosNet - only to WiFi.So basically we can’t win.  Virtually all major network vendors are now moving over to mesh based systems, but Sonos won’t work properly with these - and the SonosNet workaround is ruled out by Sonos’ bizarre decision to not support this on the new battery powered devices.Is there any fix for this - apart from giving up on Sonos !?

10
ratty
2 years ago
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berrisford5Contributor I
posted in Advanced setups
Sonos ZP100 dismantle and possible repair guide.

I bought a faulty Sonos ZP100 which had previously been opened. I therefore had no option of a Sonos repair or out of warranty exchange. I couldn’t find a guide to strip the unit down so worked it out myself. I have since written a guide which will hopefully help someone in the future but I accept no responsibility for any damage caused by following it. At the end of the guide I have written a small explanation of the repair needed for my unit which appeared to have suffered a power surge and no longer powered up. Please feel free to improve or alter the guide. Thanks. [url]http://www.mediafire.com/download/0duavcuf1zyuc8u/sonos_dismantle.pdf[/url]

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J
6 years ago
andrewchiu1st
andrewchiu1stEnthusiast II
posted in Home theater
Sonos Sub Gen 3 crackling/static sound

Hi guys,   I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got?  It’s not a cheap device and I don’t want to compromise on its quality.   Thank you all!

247
Airgetlam
9 months ago
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Whitney FLContributor I
asked in Home theater
Sonos has been added but may not appear in the systems tab

I get this error message that tells me to unplug and plug back in to finish setup.  Happens on all 5 of my speakers

6
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3 years ago
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JerofthewoodsContributor I
asked in Portable speakers
Sonos Move randomly turns on?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

96
L
9 months ago
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PaulyAusContributor I
asked in Home theater
Sonos Arc extremely poor dialogue levels VS Music and Action

Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting.  I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music.  The dialogue levels are extremely low in any movie compared to action and music.  I am using the ARC with a Samsung 55 inch 2019 model.I have set night mode and speech enhancement on.  Still getting the same issue.  There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level.  DEAR SONOS team - surely this is a software setup issue which is resolvable?  Please let me know - really don’t want to send it back!! Quite bummed!  Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3.  Thanks in advance for your timely solution to this issue.  

74
D
2 months ago
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mertoncmContributor I
asked in Speakers
Sonos One downgrade

Accidentally upgraded to S2.  Need to downgrade my Sonos ones to be compatible with S1 controller.  Reset and they are at flashing green, but S1 controller add device option is greyed out.  So mad! Need help!

46
Schlumpf
5 months ago
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Mr LokiContributor I
asked in Home theater
Resetting Playbase

Hi I have an older model playbase and everything was working just fine until our power went out for about 5 seconds and then came back on. The play base was not in use when this happened. I had to reset all my other Sonos speakers and that was no problem but this isn’t working with the play base. I’ve followed the directions for reset (several times) but the light only blinks white and never switches to white/orange or green. Any other ideas about getting this fixed? Thanks.

2
Ken_Griffiths
5 years ago
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R FoxContributor I
asked in Components and Architectural
Sonos Bridge Not Working

I have three Sonos Play 3 speakers and a Sonos Bridge. The system is 3 or 4 years old. The bridge stopped working; the speakers seem to have power but the bridge appears to be dead. No lights; just doesn't seem to turn on. Is there a way to confirm whether the bridge is working and if I need a new bridge what should I purchase. I looked at available products and it seems that the bridge is no longer available, but it can be purchased on Amazon.

12
N
5 years ago
Darren Williams
Darren WilliamsContributor II
asked in Components and Architectural
Unable to join the network "SONOS" after changing Router on S2 App

Hi,I recently upgraded my broadband and router and since then I have lost the system on the app. If I log into the app it tells me that it is “Unable to connect to Sonos Let’s fix it”. If I select then takes me through some steps and I select one of my products, press the buttons and connect. The App then says “Sonos” Wants to Join Wi-Fi Network “SONOS”?” so I click Join and after a short while I get the message “Unable to join the network "SONOS"”. I’m the told my mobile device couldn’t connect to my Playbar and to move closer and make sure it’s powered onI’ve checked all the App permissions and they are OK. The devices work on my TV (Playbar, Sub and two Play:1’s), in the Kitchen via the Alexa App (Play) and bedroom (Play). I’ve deleted the App and reloaded it with no joy. I don’t have a Wi-Fi Network called “SONOS” and don’t recall ever seeing one.Help!! I’m rapidly getting Tourettes   

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Darren Williams
3 years ago
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meld51Contributor I
asked in Speakers
Sonos App Greyed out, Can't connect to my Sonos 1

I have a Sonos Play 1 which I control on my network with my Android phone. Sonos App is 11.1 which I think is the latest version Android is 9 Sonos 1 is: Play 1 There are no network changes.   I lost connection to it recently. I notice in the Sonos App that a number of options are greyed out. These include Account System Services and Voice Which means I can't even log in or out.   I reinstalled the I Controller App and factory reset the speaker. When I tried to connect the speaker it wasn't found. I connected via Ethernet and managed to get it to work with my phone. However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again.   There is also a message across the top of the app which says: "Unable to connect to Sonos Fixit"   What on earth is happening? 

19
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3 years ago
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Nicole601bContributor I
asked in Home theater
ARC not connecting to TV sound

I have an arc, sub, and two Ones connected to my tv. For a couple of years I had a beam in this configuration and last summer when the arc came out, I switched the configuration above. I had to connect my arc to Ethernet to set up and it is still functioning that way. My arc is connected to the Arc HDMI port and never had an issue. I also have a Philips Hue light system connected to another HDMI port with my Roku and PS4 connected to that. This configuration happened around the beginning of January. Now, mid May, all of a sudden when we turn the television on with our Roku remote, the tv sound doesn’t automatically connect to the Arc system, stating that “the HDMI ARC is not connected”. We then disconnect, wait, and reconnect. We have tried changing the HDMI cable (x3) to no avail. We also purchased two Lindy CEC-less adapters from Amazon but both still had pin 13 intact, making them completely useless. Sometimes, this reconnection process is as simple as disconnecting once and replugg

4
M
3 years ago
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