Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26755 Topics
U
Updates removed my local musicContributor I
asked in Speakers
Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

92
jgatie
2 months ago
N
NollindProminent Collaborator I
posted in Controllers and Music services
Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

92
I
2 months ago
M
McMarcContributor I
asked in Controllers and Music services
I can't play a radio station via MyTuner Radio anymore via the updated app

Hi,I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played. If I use the app on my Windows computer it all works fine. The only error message I get is: Something went wrongPlease help!Thanks, MarcPS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

92
B
2 months ago
H
HiRESrulesAvid Contributor I
posted in Controllers and Music services
Fixing the library error code 913 for Windows users!

So a big thanks also to “helpingiskind” @HelpingIsKind So as far as windows users go, sorry not sure about iOS users here, but the crucial things after updating the windows app for W10+, you need to turn on “Advanced Sharing” in windows, and make sure that your music library whether it’s stored on a NAS or just an ext usb drive, or internal drive is added to your library. So this is the example that helpingiskind gave:Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:Then go to Sonos settings on your laptop and add “My Music folder” and it will sync.  Because the android app is terrible, I rolled back to the version 78 and found the .apk for that and then the app works like it’s used to and marries to the W10 controller app nicely….which has also caused the update issues along with the apps for android/apple to be very annoying! Good luck and lets hope the next update from Sonos makes things nice n easy for ev

91
E
1 month ago
T
TriGolfContributor I
asked in Speakers
Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

91
J
2 months ago
L
linboxContributor II
asked in Controllers and Music services
New Sonos app update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

91
B
4 months ago
U
User161887Contributor I
asked in Components and Architectural
Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

90
Ryan S
7 years ago
F
fartymcgasbagContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

90
Airgetlam
8 months ago
N
NickB71Contributor I
asked in Controllers and Music services
New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

88
P
2 months ago
M
mdkrebs11Contributor II
asked in Controllers and Music services
Unable to load content

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

88
K
12 days ago
D
DerkleineEnglaenderTrending Lyricist I
asked in Components and Architectural
Group wifi settings - problems with streaming hi-res music

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.Having read a bit on the web and in this foru

87
Corry P
3 years ago
T
TheB1NGContributor I
posted in Controllers and Music services
Song Not Encoded Correctly

Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!

87
I
4 years ago
R
Rob EContributor I
asked in Controllers and Music services
YouTube Music not listing full library

Hi, I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows: YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.) YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.) Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music? Cheers!

87
A
3 years ago
M
mwisemanEnthusiast II
posted in Advanced setups
Amazon Echo

[URL="https://gigaom.com/2014/11/06/amazons-new-echo-device-marries-sonos-with-siri/"]Amazon Echo[/URL] sounds interesting. It would be great if this could be used as a controller for Sonos.

86
B
6 years ago
S
SterlyWhirlContributor I
asked in Controllers and Music services
Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

85
L
2 months ago
R
rmartin7
asked in Home theater
Sonos Arc, Apple TV 4K and eARC setting on LG OLED C3

I just bought a new Sonos Arc and LG 65OLED65AUA tv.  Everything seems OK but I am having problems with sound from my Apple TV 4K (latest version).  I only get sound when Dolby Atmos content is played, no sound with Dolby 5.1, HD, etc.  I spent and hour with Sonos phone  support yesterday.  We were unable to find a solution.  I tried different settings on the Apple TV and LG tv.  Today I turned off the eARC setting on the LG tv and now all is working.  I think with eARC there is more information transferred with ARC and there might be a slight difference in sound  with Dolby Atmos.  The eARC was turned on automatically when I installed the Sonos Arc on the LG tv.  Just curious why the eARC setting seems to fix the problem.  Thanks.

85
R
11 months ago
R
ropfeilContributor I
posted in Home theater
S2 Update 14.12 Sub Issues

Hello,With the recent 14.12 S2 Update there is a bug in the sub settings when using Trueplay, and I've pinpointed the problem.  I wanted to pass along this information to the company to ensure that the specifics of the issue are known.It’s likely that most people may not notice this, or bother asking Sonos about it, but this is a real difference between 14.12 and the previous versions.My current setup has an Arc, Sub(Gen1), and 2 Play1's.   Using a white noise generator to review these differences.   I'm controlling the sub settings on my iPad Pro while recording on my iPhone 12 Pro Max.   I've run Trueplay twice since the update, and get the same results both times.   Both Trueplay runs were with my iPhone as my iPad Pro does not have support yet. Once updated to 14.12, you are prompted to re-run Trueplay.  But Trueplay has a bug in this new update. I tested the frequencies with Trueplay On and then Off without changing the volume on the App.   The only setting modified is the "

84
M
1 year ago
C
ChrisJCTrending Lyricist I
posted in Controllers and Music services
I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

84
K
3 months ago
R
rbrownCollaborator II
asked in Components and Architectural
YouTube Music skipping tracks due to song not being encoded properly

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

83
G
2 years ago
A
AudiophoneRenowned Enthusiast I
asked in Controllers and Music services
revert to previous app

Hi, new sonos app was just installed on my android. It is a mess, half of the services won't work, can't find the other half. Design is chaotic. Had my favourite radio stations on top, now they are mixed and hidden somewhere. How do i revert to the old version?

82
F
2 months ago
C
Catching_pixelsContributor I
asked in Controllers and Music services
system disappearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

81
P
2 months ago
B
bintryin2Enthusiast I
asked in Controllers and Music services
Playlists completely broken with new app.

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

80
H
12 days ago
P
philradnorContributor I
asked in Controllers and Music services
NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

80
I
2 months ago
A
AlexTeeAvid Contributor I
posted in Advanced setups
Option to disable built-in WiFi, when Sonos is used as a single device.

There are certain users, who don't utilize multi-zone capabilities, since they've picked up just a single Sonos player - be it Connect or Play - for one-room music experience. Naturally, those users don't need to keep the built-in WiFi in always ON state. Please, consider adding an option to disable WiFi, when it is not required. This will reduce power consumption, interference with other wifi sources, and keep the environment clean and free of extra EMR.

79
Chris
6 years ago
M
Michel_3Contributor I
posted in Advanced setups
Hi-resolution support required (eg: AIFF 96kHz/24bit)

PLEASE add hi-resolution file support (eg. AIFF 96kHz/24bits) In a world where CDs are becoming obsolete, I believe a good share of Sonos customers are still looking for hi-fi quality, not only the mediocre (format) quality provided by most digital music services/stores. It is rather purpose less to invest in the acquisition and maintenance of such a high quality product as a Sonos system and, not being able to play the best sound quality available with it! Thanks for kindly prioritizing such improvement :o)

79
C
5 years ago
Terms & ConditionsCookie settings