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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19041 Topics

M
Manu84Enthusiast I
asked in Portable speakers

Sonos Roam, a very unreliable product

Hi again comunity, I hope you can help me out I made a previous post about the behavior of my Sonos Roam and things where improved, but unfortunately, My Sonos Roam now became so unreliable and so unstable again, since I installed the 14.19 update. The music keeps cutting out using Bluetooth and Airplay, and now after reinstalling 14.19 update  the Bluetooth control is not working properly: When my Roam is in Bluetooth mode, I can’t disconnect it using the back button, it gets stuck in the solid Blue light and keeps paired with my iPhone, so, I have to go to my phone and disconnect it manually. Factory reset didn’t work, and here in Mexico Tech support is so unhelpful, it’s a hustle to get an efective solution because 1. They keep telling me that I’m not pressing correctly the button and it’s Wireless interference, Really? First of all, I perfectly know how to pair it and disconnect it from Bluetooth, Well,  I made a Speed test and the page tells me that I have 220.37 Mbps, it sounds r

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Corry P
10 months ago
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cnewlanderEnthusiast I
posted in Advanced setups

Guide to Changing the CR100 Battery

Do this at your own risk. You will no doubt void your warranty if you break something. [IMG]http://farm1.static.flickr.com/113/293505012_1b3a9ffc8a_d.jpg[/IMG]

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C
7 years ago
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popguruContributor I
posted in Controllers and Music services

Sonos S1 hangs when attempting to add any music service

Hi. I’ve had an S1 system for over a decade (3x S5 gen1, Amp and Connect) and it generally worked fine. Over the years I’ve subscribed to (legit) Napster, Spotify, Tidal, Qobuz, Apple Music and Deezer. Plus BBC Sounds and a few other services without issue. Last night, we purchased our first S2 product, a Move. I removed all existing devices, reset them and, after setting up the S2 with Move, created a new clean S1 system.All of the devices are there, but the only thing I can connect to is Sonos Radio. If I click to add a music service I just get a spinning ball type icon (happy to share a screen grab if needed) and the app hangs. It responds fine if I select to add a voice system.I’ve obviously rebooted everything multiple times. I’ve reset the S1 app. I’ve deleted and reinstalled it. On two iOS phones. Nothing works. There are no issues using the Move on the S2 app. All services are visible and available to add.I spent over an hour on Sonos chat and was ultimately told to call the UK

59
K
10 months ago
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pvebstevContributor I
asked in Controllers and Music services

SiriusXM Trouble

When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?

58
W
3 years ago
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Big AuraContributor I
asked in Controllers and Music services

S1 Android App crashes every time I search in "stations"

Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes.  I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.I’m using the S1 app, a Samsung S20, and have the following services installed:Sonos RadioAmazon MusicRadio Paradise extensionTuneIn Radio thanks

58
S
3 years ago
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LMcContributor III
posted in Controllers and Music services

Simple ? - How to turn off

Had my new Sonos for 2 days . . . exceeds expectations! But how do I turn off? It seems just pausing music or muting is not the same. Am I being too old fashion/analog?

57
T
7 years ago
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mark067029Contributor I
asked in Components and Architectural

Unable to play "Song Title" - the connection to Spotify was lost

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

57
C
3 years ago
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mittaltanindContributor I
asked in Components and Architectural

Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

Sonos One Google assistant and Youtube music premium Error: Playback paused because this account is being used in another location Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.  For example while playing Indian Summer by Jai Wolf

56
S
3 years ago
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karstenjensen.dkAvid Contributor I
asked in Components and Architectural

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine? I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home. My zones are:  Office: two Play 5: gen1Livingroom: Soundbar, Sub and two Play:3Room 3: Play:1Room 4: Play:1 I do have a booster as well.  Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office. I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine. I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office. On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zone

56
S
9 months ago
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RDC380Contributor I
posted in Components and Architectural

Sonos Connect - cannot factory reset (flashing orange-white, never green)

Hi,I hope you can help me reset my Sonos Connect.After applying power with the pause button depressed, then releasing the pause button after about 15 seconds:the led flashes white/orange forever the led does not transition to green. the network port (cable connected) flashes so the switch and network is working.I have tried other combinations many times without success.Any ideas please?  ThanksRich

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Stanley_4
1 month ago
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JackThr1ll3rContributor I
asked in Home theater

Sonos Era 300 wall mount positioning

Hello everyone, pre ordered a pair of Era 300 with wall mounts, I want to use them as rear speakers with Arc and Sub. Could you please help me? I’m not a native English speaker so please, understand me if I write something incorrect :)Most of the people have te sofa against the wall, in my case I can leave 50cm to 1m space from wall to the sofa, but I’m so scared to do something wrong. My room is quite big, my sofa height is 1.10m with headrest included. I was thinking to put the speakers above the armrests of the couch (wall mounts), a little over the ear level (this because of the headrest, I think it will “block” the sound somehow) so from 1.10m up, would that be a good thing to do? Over the speakers I’ve got a lot of space, it’s not a problem leaving 60cm above the speakers, same thing with the sides, I can leave 20cm at the sides of the speakers without problem. Then it comes the distance from wall to the couch, I can leave up to 1 meter of space. What would you do if you were me?

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J
6 months ago
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gjc1000Contributor I
asked in Home theater

Arc stops working with TV , was working fine

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.TV: LG 65UH7700Sonos Arc+subnothing else attached to the TVThis seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

56
J
18 days ago
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mrmikedcookContributor I
posted in Portable speakers

Move constantly goes offline

Is anyone else running into their Move going offline constantly?  I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly.  I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either.  Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline.  It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening.  Been through every option I can find.  Using\not using True play, using\not using voice services updated the app and everything it’s maddening.  Any help would be greatly appreciated.

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A
2 years ago
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greglutzContributor I
posted in Controllers and Music services

Apple Music Playlists: We've Run Into a Problem

For the last week (at least) our Sonos system cannot access my Apple Music playlists. When I select playlists (or Recent) it says "We've run into a problem. Try again later." All other features of Apple Music appear to work including songs, albums, artists, etc. I've already reinstalled the app. I've reauthorized the Apple Music account. These did not work. Any idea? Also this is my first post but I've had a LOT of issues with Apple Music working with sonos over the past 2 years. It's been pretty bad and unreliable. ThanksGreg

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L
2 months ago
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DPE1983Trending Lyricist I
asked in Controllers and Music services

Sonos speakers not showing in Spotify app

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

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B
27 days ago
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dementedbuddhaTrending Lyricist I
asked in Components and Architectural

Android S1 app crashing on a variety of search tabs.

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

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D
3 years ago
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GaryBixContributor I
posted in Portable speakers

Bluetooth on Roam

Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to itOh and the App is useless BTW bit will keep product if can Bluetooth it !

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N
9 months ago
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wm4shellfishContributor I
posted in Controllers and Music services

Libby - “unable to browse music”

I’ve been trying to install the Libby service for the last 24 hours with a consistent issue: I kept getting the error message, “unable to browse music.” I keep removing and reading, giving it awhile, then checking. Same result. Any ideas? I’ve tried to unplug speakers and plug back in.

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M
9 months ago
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ahcl20Contributor I
asked in Portable speakers

Sonos Move disappearing on Airplay

I have 2 Sono Move speakers.  One in the kitchen and one in my room.  In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both.  Both speakers however show up to be connected in the Sonos app.  I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay.  I’ve not changed anything with my home internet network.  Anyone has the same problem?

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Ken_Griffiths
1 year ago
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andy.eakinContributor II
asked in Controllers and Music services

Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.Very frustrating!Any ideas how to stop this happening?

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K
2 months ago
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jlockwoodContributor I
posted in Advanced setups

AirPlay support - time to do it properly

Sonos have had a form of AirPlay support for quite some time but frankly it has always been a disappointing kludge even if it got the job done. For those unaware the current and [i]only[/i] solution involves buying an Apple AirPort Express WiFi basestation, you then connect the audio output from the AirPort Express to the audio input on a Sonos device. You would then AirPlay stream to the AirPort Express and it outputs to the Sonos. This of course means spending more money for an AirPort Express or even several but also adds an extra device in the link with the possibility of additional overhead and small audio quality loss. In reality it was 'good enough'. Unfortunately Apple have just discontinued both the AirPort Express and the AirPort Extreme. (The Extreme could not do this as it does not have an audio output.) No other device has ever offered this functionality. This means that going forwards it will effectively be impossible to use AirPlay audio streaming with Sonos. (I ca

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T
6 years ago
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benn600Trending Lyricist I
posted in Advanced setups

SonosNet is a Mystery

SonosNet does not activate when it absolutely should.  I have talked to Tech support several times and followed that “converting to a wired setup” instructions procedure a dozen times.  I’ve audio recorded the “click” that I hear when I plug my Ethernet cable into my one plugged in device more times than I can count, just to ask a friend and ensure that I did in fact hear the magical “click” sound.When I check my setup, a half dozen speakers are in, hooray, “WM: 1”!  If I remove my WiFi network from the app, all those speakers VANISH forever.  It’s like they’ve given up on life and have no will to live.  Even though supposedly there is a magical SonosNet blasting around everywhere.  The only fix is to plug my physical Boost back in, and they magically re-appear!  This Boost must have the magical key that gets them to connect.The fix for this?  RESETTING my entire system one-by-one.  Tech support told me not to, their forums as well.  But the moment I finished spending 30 hours trying t

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B
1 year ago
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GLO YogaAvid Contributor III
posted in Components and Architectural

Speakers in a Group drop out when audio switches

Well, this one is annoying. I have a Yoga Studio and have 6 Play 3’s mounted on the walls, when you switch tracks or playlists or even when they songs run themselves and switch to the next track at least half of the speakers drop out, but within 30 seconds they all reconnect. Internet speed is 300MB+ and I did try turning off the modem and router (just those 2) and for a short time afterwards the audio was switching perfectly no dropouts at all. Then today we are back to speakers dropping out again.  In conclusion, the audio will drop from certain speakers and return within 30 seconds without intervention, the system consists of 6 Play 3’s, 2 SYMFONISK’s, a Connect, and a Boost. If anyone has a solution or idea please share, one of my teachers ditched this epic Sonos system to use a JBL BT speaker for a class “because it works”, so please any help here is huge Best!

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G
26 days ago
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twinsdadContributor I
posted in Portable speakers

Why can't Sonos Roam work for phone calls? I want an answer.

I learn after I buy the product and start using it that for some unfathomable reason it won’t work on phone calls. The product has a good mic on it. Every other bluetooth speaker can do this. There is no mention anywhere of the lack of capability. I feel completely misled and wasted my money. I demand an explanation for why the company chooses not to allow this use case. And don’t close this topic for comments just because you don’t want to hear from more customers about this issue. I WANT AN ANSWER.

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melvimbe
4 months ago
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Chasz99Contributor I
asked in Controllers and Music services

Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

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ratty
3 years ago
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