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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19046 Topics

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enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

48
Airgetlam
11 days ago
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Gerald HarmonTrending Lyricist I
asked in Components and Architectural

Connect:AMP keeps cutting out...all components hardwired

I’ve noticed others with the same problem...so I anticipate the answer may be obsolescence (planned or otherwise), but looking for official support here if possible.All components have been hardwired and in place for over 5 years (except for the newer connect models, which replaced older connect:amps not supported by S2.The Diag file number is 2005163756.Many thanks if someone could review the diagnostics and LMK. 

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Corry P
2 months ago
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SpaddywaddyEnthusiast I
posted in Home theater

Era 300’s as front left & right (request)

I was thinking how my Sonos Home theatre set up would sound with the Arc as a centre speaker and Era 300’s additional left and right.I have the Arc, 2 x Sub Gen 3 & 2 x Era 300’s for the  rears. When listening to this set up, I can’t help hear that the Arc is the weak link in the set up. For example, listening to the Era 300s as a pair sound great for Spatial content, but the Arc alone just sounds empty IMO, Im wishing Sonos would add the ability to use the Arc as a centre and Era 300’s or 100’s as front left and right. I think this would be an awesome Atmos setup. 

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M
1 month ago
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RubberBand ManTrending Lyricist I
asked in Home theater

Sound cuts out of wired PlayBar

I have a PlayBar that is wired into the network, and has been for many years now.  The past week or so, it has been cutting out for 10-15 seconds on a regular basis while listening to music. We have lots of Sonos across the house, this is the only device wired to the network.  When the Playbar stops outputting sound, the other paired speakers keep playing.  This leads me to think the network is fine since it is the bridge for everything else.  My main music source is Pandora, but I confirmed Amazon Music behaves the same.  I switched to TV and it seems to struggle for the first 15-30 seconds and then seems to be fine after that.  Not sure what to look at next??Diagnostics: 2054139114

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F
3 months ago
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baz3986Contributor I
asked in Home theater

Sonos beam gen 2 issues

I got delivery of my beam 2 on the 6th and have the 5.1 setup with sub and one SLs which is great.Ive had an issue twice now with my beam going full volume sounding like a machine guns going off in my livingroom which is unbearable, especially for my dog 😅 and I’ve unplugged it straight away. Once plugged back in it’s fine.The first time was when connecting the beam to my TV but the hdmi had not yet been plugged into the unit, so power on only, 2nd time was when I had paused the tv for a few minutes.I will submit a diagnostic to Sonos next week when I can contact support but thought in the meantime I’d check if this is something anyone else has had issues with as I can’t find anything online?Thanks in advance 🎵

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Corry P
8 months ago
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Timpan1Enthusiast I
posted in Controllers and Music services

YouTube Music - not amused

I have just transferred my personal music library from Google Play Music to YouTube Music. After adding YouTube Music to my Sonos app I was horrified to find that I can no longer play my personal music library unless I am prepared to use the ‘Premium’ version of YouTube music. What is going on here and who’s responsible? I had no problem playing music from my personal music library from Google Play Music on my Sonos. 

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R
3 years ago
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t00tTrending Lyricist I
asked in Home theater

Stereo PCM

Losing the will to live here. I Have Sonos Beam Gen2 and I cannot have any sound other than stereo pcm. My tv is PHILIPS - 50PUS7855 50" 4K . I have a hdmi 4k cable. I am using both the standard TV, Netflix and 4k blu Ray player and they're all playing stereo pcm only. I have set the audio to multichannel (bypass). Why is this happening? Any help greatly appreciated.    

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M
8 months ago
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flybymeEnthusiast II
posted in Home theater

Dolby Atmos sound test

Hello to all,is there a way to test the Dolby Atmos sound on the HT sistem even thought SonoS app reports “DOlby Atmos”?I searched on youtube and there are tracks “Dolby Atmos” test...but playing those the SonoS app gives 5.1 and not Dolby Atmos.So how could i do a Dolby Atmos test to compare ERA100 to ERA300 (using the Beam gen2 + Mini sub)??? Thanks

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Zanellato Fabio
11 months ago
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Bernard_DonohueContributor I
posted in Components and Architectural

Can't connect to Sonos error

I am not sure if there has been an “update” or such like in the last week or so but in that time, when I seek to connect to the Sonos on my iPhone, it fades through the connection screen and comes up with the error message and “fix it”.  Each time I have to go through the process and 75% of the time I have to turn the router off and back on again, hence disabling house WiFi for about 10 minutes.  I would say it has happened every 2 or 3 days in the past week.  Connection to my Mac remains fine in the meantime just the iPhone app.  It is a pain.  Before you ask, it is not a new router etc.  I have also had to hard wire the Sonos via ethernet to get it to locate it.  Again, only from the iPhone app and not the computer.  Answers on a postcard please

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Corry P
2 years ago
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MSherrattContributor I
asked in Controllers and Music services

Spanish internet radio not streaming in UK

My Spanish internet radio stations are no longer working in the UK.  These include Blue Marlin, Ibiza Sonica, Ibiza Global Radio, Costa Del Mar - Chillout. All other TuneIn stations from outside the UK seem to be working fine and Ibiza Sonica is steaming fine when you go to their website. If you search for Ibiza Sonica in the Sonos app it comes up as a Sonos Radio station but won’t play.   Is anyone else experiencing this issue?   Thanks   Matt

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DonRua
1 year ago
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mertoncmContributor I
asked in Speakers

Sonos One downgrade

Accidentally upgraded to S2.  Need to downgrade my Sonos ones to be compatible with S1 controller.  Reset and they are at flashing green, but S1 controller add device option is greyed out.  So mad! Need help!

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Schlumpf
14 days ago
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chhupa_rustamContributor I
posted in Home theater

Sonos Arc power cord is loose

Hi, My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!! Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

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Stanley_4
21 days ago
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corwinyuContributor I
asked in Controllers and Music services

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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Krishma M
3 years ago
wiseblood
wisebloodContributor I
asked in Controllers and Music services

TuneIn BBC Radio Shows “song not encoded correctly”

I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”They were playing fine this morning, but they don’t play this evening.

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C
2 years ago
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JohnG666Enthusiast II
posted in Controllers and Music services

Planet Rock unable to play unless select again from My Sonos stations

I have the proper Planet Rock plugin (or whatever it is called!) for Sonos and it seems to work every time on my Roam, but on the lounge speakers, if I don’t play it for a day or so, when I then press play on the Lounge it is never able to play - it comes back with “can’t find Planet Rock station” or something like that.I then have to re-select it from my radio stations on My Sonos and then it plays fine. It does the same thing no matter which app I use - I have it on an iPad Pro and on an Android phone. They both have the same issue. 

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Corry P
1 year ago
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DrewmysterTrending Lyricist I
posted in Components and Architectural

Boost will not connect to new Asus RT AX-88U router

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the boost went through its startup, led flashing white / orange, then changed to a slow flashing green. The boost will on connect and I am at a loss. Thanks in advance for any help. Andrew

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E
2 years ago
A
acbarnTrending Lyricist I
asked in Home theater

Help with One SL Stereo Pair L-R Balance

Hi, thanks in advance for any help you can provide with this issue.I have a stereo pair of One SL’s on my desk. I’m having an issue with the stereo balance between the two speakers. When I start a song playing, the stereo balance is centered, but over approximately 15-30 seconds, the center image drifts off to one side (one speaker is becoming louder or softer, but never drifting all the way to one side). When I pause the music, then start it again, the image is again centered but proceeds to drift off center again. What is perplexing is that this happens when using the Sonos app streaming any music service, it happens with Roon streaming Tidal or Qobuz, it happens with the Tidal app using Tidal Connect, but it does not happen when streaming via Airplay from any source. Here are the steps I’ve already taken to attempt to resolve the issue:Rebooted both speakers. Unpaired, then re-paired the stereo pair. Swapped left and right speakers in the stereo pair. Rebooted my wifi router while a

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A
2 years ago
M
MjjWContributor I
posted in Advanced setups

Move - issues with grouping and playback

Hello.  I’ve got an issue with Move - If I commence playback when all players are grouped together, it will not playback on my Move, but will play on all non Move speakers in the group If I commence playback on the Move, and then add all other players to that group, then all will play the source music as normal The non Move players (three of them) are all on a Sonosnet Boost wired connection.  The Move is on 2G wi-fi (not using an extender) Anyone else having this issue, and an/or any suggestions for a remedy? Matt

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A
3 years ago
gregeeh
gregeehTrending Lyricist I
posted in Home theater

Please recommend me a solution to this problem

Hi all,New owner of Sonos Beam Gen 2 and loving it.  However I have a small problem and would like suggestions on the best way to solve it.I have a Media Player connected via HDMI to my Sony X90J TV and the Sonos via the eARC Port.  And, all works just fine.My problem is that selecting eARC for an output on the TV negates the digial (toslink) output on the TV meaning I now have no where to connect my headphones.So what is the solution, without costing an arm and a leg.  Looked at the Orei HDA-912 but that does not output via the digital or analog outputs with passthrough selected. HDA-927 looks like it might be OK so I don’t have to enable eARC on the TV.  But the equivalent FeinTech VAX01202 suggests it does not work with Sonos.Any other solutions greatly appreciated.TIA 

44
buzz
1 year ago
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SunshineinthemorningContributor I
posted in Portable speakers

Volume control using IOS app on iphone and ipad

Hi all - I just purchased a Move and pleased with the sound, but what I’m not too pleased about is the fact that it appears that I cannot control the volume of the Move when I play anything using the Sonos app. If I connect the phone to the Move with bluetooth I can indeed control the volume. Is it just me, or does anyone else have the issue that they can’t control the volume when using the IOS Sonos app? Appreciate any inputs as it’s very frustrating.

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C
18 days ago
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mpnagelContributor I
asked in Controllers and Music services

App loses connection to devices when logged in!

I’ve been struggling with the Sonos S2 app. All works fine with the app until I log in. At that point, all of my devices become unavailable. If I log out, close the app and go back in, my devices become available again. Clearly there’s something in my profile that’s completely screwed up. I’ve tried countless times to reconnect the devices, but the app always fails once I log in. It seems like I have to delete my account and recreate it, but that may be extreme (and might mess up my registrations).Of course, despite my system working fine when I’m not logged into the app, I lose access to all of my services unless I’m logged in.How do I fix this?Thanks!

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J
1 year ago
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scottyboi08Trending Lyricist I
asked in Home theater

How do I stop my new Sonos One SL dropping off my controller?

My new Sonos One SL drops off my controller, or stops functioning on the controller like as if it loses signal. It keeps playing with my Beam and Play 1 in the other room, but at times I can’t change the volume until it finds the system again on the app. Or like just now, I go to listen to music on the One SL and it’s not on the app, unlike my Beam or Play 1. They’re only in a room next to one another, and the room that the SL is in, does not have signal issues for any other devices like an Echo Dot, mobile phones, or laptops etc.All the devices are wireless. This is happening daily.

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Corry P
3 years ago
A
AntifonProdigy II
asked in Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

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K
15 days ago
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ChiJasContributor I
posted in Home theater

Era 300s wont connect to Arc for Surround

Wanted to see if anyone here might be able to help on this  I recently got an arc, sub, and two era 300s. The eras connected via surround fine at the beginning and worked for a few days, but starting today the eras won’t standalone but won’t connect via surround.  I wasted four hours on the phone with tech support today, and for about three of those hours they kept having me plug and unplug the speakers as if they would magically work again. Level 2 support couldn’t help either.. they escalated me up to where I get to wait until next week Monday to have another fun day with tech support….  Hoping the community might have a faster solution than trying to wait on Sonos “support”. 

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Ken_Griffiths
4 months ago
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WoodchalTrending Lyricist I
posted in Components and Architectural

Sky Q and Sonos problems

I have seen that many people have experienced incompatibility between SkyQ and SonosI have a Sonos system - TV Beam, Play 5 (2) and 2*Play1.  All was fine until I installed SkyQ.I had problems immediately on install - lost speakers, IOS App not finding the Sonos next.I have done many of the basic bits - cycled router, Sonos devices on/off.I have ended up with One sonos Play1 connected to network, via Ethernet and others linked via Sonosnet (WM0).  Main SkyQ box connected via Ethernet and mini via WiFi.  At the moment things are stable, in that I can see speakers using IOS App (from some places in the house- will need to give it longer to see how stable.However if my iOS device is too close to either SkyQ box it does not find the Sonos system If I walk away from SkyQ box(s) to the other side of the house closer to the router (and Ethernet connected Sonos), then IOS App finds the sonos system and I can control the boxes.  There is obviously some interference in the WiFi (meshes).I guess

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Airgetlam
2 years ago
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