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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20636 Topics

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AndyghfcTrending Lyricist I
posted in Home theater

No Atmos with Firestick 4K Max

Hi, I’ve just purchased a Sonos Arc but i’m having trouble getting Atmos from Netflix via a Fire Stick 4k Max.I have a premium Netflix subscription and all settings are at their highest.I have Sky Q so i’m able to get Atmos from Sky Movies from the Arc so i know that it does work from that source.Anyone any ideas?Thanks

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R
1 year ago
rysal
rysalContributor I
asked in Portable speakers

Sonos Move is visible, but doesn't play audio after inactivity

Hi Everyone,I have a Sonos Move product that I often move around off the charging base. I’ve found that if I take it off a charger, stop playing media for 45min to an hour, maybe more, when I go back into the app on my phone OR attempt to play music through the Sonos app on my computer, the app will show the music being played but the device doesn’t play. Further, full comms seem to be there with the Sonos unit as I can view the device battery, make changes, etc. I reached out through social and was connected to Sonos’ external marketing team, then my message was passed to someone in Product, but I have not heard anything further. I’ve uploaded a quick video I was going to share with the product team, but never heard back. Here’s a link to the unlisted YT video (Sorry for sounding congested, finally caught the ‘Vid).Any help insights would be appreciated.  

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Ken_Griffiths
1 year ago
T
Tulo
asked in Home theater

15.8 firmware

15.8 firmware sucks they’ve neutered the output no more punchy bass what’s going on Sonos?

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T
6 months ago
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Bibs0nContributor I
asked in Home theater

Era 300 inverted surrounds

Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

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H
9 days ago
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jnx827Contributor I
asked in Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

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J
11 hours ago
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twcostiganContributor I
asked in Controllers and Music services

my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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K
2 days ago
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pilot715Trending Lyricist I
posted in Components and Architectural

why I can’t disable sound delay on the Sonos Port line input?

Please tell me why I can’t disable sound delay on the Sonos Port line input? Minimal settings is 0.75 sec. Why you cant add a zero settings? In some cases this is absolutely necessary. When I bought your product, I didn’t know that I couldn’t remove the sound delay. Moderator edit: changed output to input

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P
26 days ago
dani.w_nders
dani.w_ndersTrending Lyricist I
posted in Controllers and Music services

Cannot adjust volume buttons with Android phone unless I'm in Spotify or Sonos app

Hi Team! I rented a Sonos Five for a few months on Grover and was very happy with it.Now I purchased my own device and I ran into the following problem which is quite detrimental to the experience.This applies to the Spotify Listening, which I always use via the Spotify App on my Android Phone. Before, I could always control the volume from wherever I am.Now I cannot control the volume unless I am currently in the Spotify or Sonos app.If I change the volume when the phone is locked or I am outside the Spotify or Sonos app, it just controls the phone ringtone volume.So every time I have to adjust the volume, i need  to unlock the phone, open one of the 2 apps, and control the volume. this does take up a lot of time because i need to adjust the volume very frequently. I already adjusted the settings as shown in the following articles Control Sonos volume with a mobile device’s hardware buttonsControl Sonos from the Android lock screen Any clue on how to fix this?

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1 month ago
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RadojevicContributor I
posted in Components and Architectural

Bring back http://:1400/reboot

For all that is holy, bring back the ability to reboot a Sonos device via a web browser. Left stereo paired Sonos Play:1 plays sound. Right stereo paired Sonos Play:1 is silent. The only thing that fixed the right stereo paired Sonos Play:1 was to power cycle the Sonos Connect. Shouldn't need to schlep across the house to unplug a power cable, and spend an eternity trying to plug it back in, when the device is already connected to the network. Let me reboot it from my computer. Let me reboot it from my tablet. Do I really need to buy a WeMo outlet to accomplish this? Setup... Router -> (ethernet) Sonos Connect -> (SonosNet) 2 - Sonos Play:1s (stereo paired)

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wideglidejrp
3 years ago
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kiurContributor I
posted in Components and Architectural

No Dolby Digital 5.1 with Netflix through Chromecast

This is some sort of post-topic to this:  I got myself a splitter as suggested in the above topic and have a partial success as I’m getting 5.1 sound on the optical output of the splitter for my cable box. However I’m not getting 5.1 when I plug in my Chromecast and cast Nextflix on it. Per this: https://help.netflix.com/en/node/23924 for proper 5.1 sound from Netflix I should be getting 5.1 from Chromecast which is not happening, at least when I use it with the splitter. Do you guys think this is a Chromecast issue, Netflix issue, splitter issue or a combination of those? Any ideas appreciated, thanks!

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Ken_Griffiths
3 years ago
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BunkMuffinContributor I
asked in Components and Architectural

Compatibility WiFi 6 (802.11ax) mode

Hi there.I recently upgraded my router to a Wifi 6 (no extender or mesh). I have3 x older Play 1s (2 as surrounds)1 x Soundbar3 x One SLsI have found that, using 2.4GHz wifi, the 3 One SLs (i.e. newer hardware) work just fine however the older hardware cannot be seen on the networkUNLESS I turn off Wifi 6 mode and go into a compatibility mode… Then everything is fine. As a workaround, my house is Cat 5 wired (and a couple of units are placed to enable connection directly to an ethernet port. I therefore connected the Playbar to try and create a hard wired configuration… It seemed that this didn’t work either, with an inability for anything to be seen / configured by the iOS app…My questions are therefore:1. Am I right to assume the Play 1’s and Playbar will not work with Wifi 6?2. Because wireless router remained on whilst trying to config in wired mode, has this prevented a wired mode setup working?3. What is the range of using SonosNet (i.e. wired mode) vs WiFi?(and finally) 4. Would

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3 years ago
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NollindProminent Collaborator I
posted in Controllers and Music services

Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

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F
2 days ago
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sklein11Contributor I
asked in Controllers and Music services

Sonos won't search Spotify

Sonos App has stopped searchin Spotify.  Both Sonos and Spotify are “working” -- i can play spotify content from within Sonos -- but I cannot seach from within Sonos.  I have (soft) repooted the speakers, rebooted my phone and removed and then readded the service,  None worked.

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M
8 months ago
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mathaTrending Lyricist I
posted in Speakers

Sonos not working - error 1002 when playing spotify, error 1101 when updating

Hey all,for a couple of weeks now I am having intermittent issues with my Sonos system (two Play:1s in stereo).Problem:The connection to my Sonos system on the Sonos app (S2) itself is working fine on all my devices. From within Spotify I cannot connect to my Sonos system. When trying to play a TuneIn radio station I get the message: unable to play radio station. When trying to play something from within the Sonos app through Spotify I get a 1002 error code. When trying to update my sonos system I get a 1101 error code. I am not able to submit diagnostic information to Sonos.What I tried so far:The issues are intermittent so sometimes the problem suddenly disappears for no apparent reason and I can use my system again, without understanding what changed. Unplugging both my Sonos speakers from their power, waiting >10 seconds and plugging it back in does not solve the problem. Unplugging my modem/router from power, waiting >10 seconds and plugging it back in does not solve the pro

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2 years ago
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Brian DoyleContributor I
posted in Controllers and Music services

Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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1 day ago
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Doug AmesHeadliner I
posted in Controllers and Music services

Can't add Apple Music

When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before.  And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.I’m out of ideas. Any suggest

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TiJay13
1 year ago
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EldorkableContributor I
asked in Controllers and Music services

My speakers/app doesnt want to play music from my phone anymore

I used to be able to play music i have stored on my phone and suddenly "this device" option has completly disapered as an option under any tab on the app. I updated by phone and the app, i check permissions, all the file locrion stored on my phone are under music, nothing has changed from when i could play from my phone to now when i cant. This is very frusting as there are some songs i have that arent availiable on streaming services.  How do i fix it?  

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R
7 months ago
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dmashmoreContributor I
asked in Controllers and Music services

Sonos PC app can't individual speaker volumes in a group

I have the Sonos app installed on a Windows 11 PC.  I have a group of three rooms that are almost always grouped together.  On the Windows app I can control the group’s volume as a whole, but the individual room volume sliders don’t work, and the icon to mute/unmute is darkened out and can’t be clicked. For reference I can control individual room volumes on my phone app.

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B
1 year ago
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Matthew_77Trending Lyricist I
asked in Components and Architectural

Problem streaming Apple Music

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.  All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

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H
1 year ago
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SnakeplexContributor II
posted in Advanced setups

How to set up Sonos on a Tenda Mesh system (with or without a Boost)

I have been struggling with my Sonos system (6 speakers - 1 stereo pair and 4 separates together with a Boost) for 2 years now and still do not have a reliable system without dropouts. I have places a couple of related questions here and spoken to Sonos tech service numerous times.My router feeds the primary node of the Tenda Mesh system by ethernet and I have managed to hard wire all of the speakers to other Tenda nodes. I have tested this with and without the Boost and with the WiFi turned on or off on all speakers, but still cannot get a reliable system free of dropoutsMy question is what is the best way to connect the system to the mesh and router and do I need the Boost? The network matrix shows the Boost to be doing little or nothing to stabilise the system and disconnecting the Boost seems to make little difference.I would be grateful for any help as, after 2 years I am pretty close to parting company with Sonos, as I want to listen to music, not constantly fiddle with the syste

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F
1 year ago
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jamescodefourTrending Lyricist I
asked in Components and Architectural

cutting in and out - but only on Amazon UNLESS I ask Alexa to play the same thing!

Hi there, I’ve got 6 SONOS devices in the house, all work perfectly at the same time or individually. However, over the last week or so I’ve noticed if I choose an album or playlist on the SONOS app via Amazon Music then almost all the speakers skip, hang, stutter or delay in playing the song. So as a 3rd line IT engineer with 21 years experience I started looking at the obvious. Router, dup IP’s, Wi-Fi interference etc and couldn't fix the issue. However I’ve discovered that if I ask Alexa to play the same album or playlist the issue never happens. It also wont happen if I use SONOS radio, TuneIn Radio or BBC Sounds etc For example, I can open the SONOS app and search for Fleetwood Mac Best Of. I find the album and press play. All the speakers start skipping and juddering, some don't play at all for 30 seconds and then start cutting in and out. If I press stop and then say “Alexa….. play Fleetwood Mac Best Of” - Alexa will find the same Album on the only streaming service I have (Amaz

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B
2 years ago
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Frank BContributor I
posted in Home theater

Sonos:Sub not working

Sub not working. White light on. Have unplugged, not change

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C
1 year ago
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DavimeadContributor I
asked in Speakers

Sonos keeps dropping connection

Hi, This clearly seems to be a common problem with sonos systems. My system keeps dropping connection regularly, especially with the radio. I have reset my router, updated my software but to no avail. There seems from other threads that there are several different reasons for this happening. Has anyone got any suggestions where to even start? All help gratefully received

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Edward R
4 years ago
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PLCMAN58Prominent Collaborator I
posted in Advanced setups

SMB1 Security Issue - LACK OF RESPONSE FROM SONOS

How many people are considering moving away from SONOS due to the lack of an official response from SONOS on the SMB 1 security issue? I have been a long time supporter of SONOS and am dismayed at their lack of response at the many threads on the SMB1 security issues.  I use a NAS to my music with SONOS and this was one of the primary reasons for my first purchase when they first introduced the product to the market. I had already stared upgrading my SONOS equipment to support S2 but have halted all purchases until I get an official response to the SMB1 issue. I have sent a E-Mail to the SONOS CEO requesting an official response and will update this thread when I get a response to my E-Mail.

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controlav
2 years ago
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conceptkContributor I
posted in Components and Architectural

ZenWifi XT8 (1-19-21) Firmware Update Causes Sonos System to Stop Working

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working.  I had to roll back to previous firmware.  Once I rolled back, everything is working fine.

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M
2 years ago
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