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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20413 Topics

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dan2skyContributor I
asked in Components and Architectural

Sonos speakers not playing together

Hello. I have 2 Play One SL and 2 Play:5.I have been using them for the past 7 months with no problems.Since last week I cannot group my 2 Play One SL to play together.I can group all the other rooms but for some reason when I try to group the 2 Play One SL I get this message: “unable to connect speaker. please try later”.Both speakers work independently and I am able to play music separately. The problem starts when I want to group them together.I have also tried a factory reset but to no avail.I have submitted diagnostics and the number is: 2138763499Can you help?Thanks.

3
Rowena B.
3 years ago
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TmagContributor I
asked in Home theater

sonos Arc keeps cutting out every 20 sec

I have a 75” Samsung smart tv with a E-Arc port after Install the audio keep cutting out every 20 seconds checked the tv setting and audio set on auto and keeps switching back and forth tv audio out to external speakers out. I also have a blueray hooked up to hdmi port1

5
G
1 year ago
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RikrokContributor I
posted in Advanced setups

Auto power on amp

I have a Sonos Connect connected to an amp (more accurately a pair of active studio monitors, but effectively the same). Every time I start playing music for that room I need switch the power socket on for the multiplug that they're powered from. Other people may have amps that auto switch on when they detect an input signal but that's not an option for me. I would have thought its fairly common issue but I'm really struggling to find a solution. There's this discontinued product, the Parasound SCAMP: parasound.com/pdfs/vintage/scampom.pdf (Sorry, this forum won't let me post clickable links until I've posted 3 times!) Which while being on ebay is expensive, but more importantly the wrong voltage (and ideally would be better with kettle style power outputs, or at least UK sockets). I also found this, the ST-ACR2: rdlnet.com/product.php?page=278 But I have no idea how to hook this up, and even if I could I'd up up which a bunch of exposed wires on the shelf. Can anyon

13
G
6 years ago
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mikeoppedisanoContributor I
asked in Components and Architectural

Sonos Connect volume decreases on its own

After playing music the audio volume will decrease on its own. After i increase it again, it then decreases by itself. I have a sonos connect connected to an amp that is connected to 2 speakers. The amp is wired stereo to mono as im using one channel for one zone and another channel as another zone. Not sure why this is happening.

12
D
5 years ago
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ropfeilContributor I
posted in Home theater

S2 Update 14.12 Sub Issues

Hello,With the recent 14.12 S2 Update there is a bug in the sub settings when using Trueplay, and I've pinpointed the problem.  I wanted to pass along this information to the company to ensure that the specifics of the issue are known.It’s likely that most people may not notice this, or bother asking Sonos about it, but this is a real difference between 14.12 and the previous versions.My current setup has an Arc, Sub(Gen1), and 2 Play1's.   Using a white noise generator to review these differences.   I'm controlling the sub settings on my iPad Pro while recording on my iPhone 12 Pro Max.   I've run Trueplay twice since the update, and get the same results both times.   Both Trueplay runs were with my iPhone as my iPad Pro does not have support yet. Once updated to 14.12, you are prompted to re-run Trueplay.  But Trueplay has a bug in this new update. I tested the frequencies with Trueplay On and then Off without changing the volume on the App.   The only setting modified is the "

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M
1 year ago
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schwarzeContributor I
asked in Home theater

How to connect my Samsung "Frame" TV to Sonos Sound Bar via Optical cable?

I just got a new network set up in my house and after spending 90 minutes on the phone with Sonos customer support, I learned that using the Sonos2 app, I can no longer connect my Samsung “Frame” tv to my Sonos Sound bar using the optical cable.  Apparently, the new Sonos2 app requires HDMI.  FOr those that don;t know what the Frame is, it’s a TV that looks like a picture frame on the wall.  There is a very thin almost invisible optical cable that runs from the bottom of this picture “Frame” to the box.  I am not going to plug in a ugly thick HDMI cable to the back of the TV. Sonos needs to fix this ASAP!  I had no problems with Sonos1.  At least bring back Sonos1 so I can get my TV hooked up to quality sound.

4
S
3 years ago
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Mfox75Contributor I
asked in Portable speakers

Unable to connect Roam

I got a roam as a present on my holidays but are not able to connect through bluetooth. Only a green flashing light and impossible to get it to turn blue to make the connection. I have many Sonos speakers and they all work perfectly, but I'm very disappointed that the Roam is not working. Is there any solution to get it to work, without being able to connect to wifi?Thanks

3
K
2 years ago
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Adabs77Contributor I
asked in Controllers and Music services

new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

124
T
1 hour ago
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futura2020Contributor I
posted in Advanced setups

DIY Repair your SONOS devices! YES WE CAN!

Greetings, I recently picked up a mint Sonos bundle, ZP100, bridge unit & controller for $35 at a salvation army surplus store. YES! What a greet deal your thinking, after testing at home, the only thing wrong with it is that left speaker terminal post was snapped off. Every thing else is working flawlessly. I decided to start a thread on doing general repairs on your SONOS equipment. Hence, currently I am searching online for original SONOS speaker terminals and have found that there is very little replacement vendors out there. But, if anyone out there who might know of a good resource, please post those links here and I'm sure this in hand is common and will help the next person. :)) Cheers! Futura2020

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buzz
5 years ago
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MO92119Trending Lyricist I
asked in Home theater

Sub keeps disconnecting from Arc (resulting in "?" in the app)

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus  

37
Airgetlam
2 years ago
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Jerome_3Contributor I
posted in Advanced setups

Enable IPv6

in 2013 it is way time to add IPv6 support to every things we connect to the Internet.

72
MikeV
5 years ago
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PJ RobertsContributor I
asked in Controllers and Music services

Cannot Setup Sonos on Xfinity Wifi — Ridiculous

Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. I cannot even get through the set up. The SONOS wifi network never shows up during set up, have updated everything SW wise. I have like $4K of Sonos gear and can’t use jack shit. Sonos doesnt answer their phone. Is someone going to help here ? My only other option is to sell everything at a huge loss and spend the rest of my life telling this story that is not pretty.

4
buzz
4 years ago
Sam Greenlees
Sam GreenleesContributor I
posted in Home theater

How many speakers with Arc?

I have an arc with a base speaker and 4 Sonos ones . Can I use  4 Sonos ones with an arc to get better surround sound? Also is it better to use 4 Sonos ones with a base unit for surround sound ?

17
E
2 years ago
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Jono1Contributor I
posted in Components and Architectural

Sonos keeps dropping out and losing connection

I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.

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C
3 years ago
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j.woContributor I
posted in Components and Architectural

AirPlay cuts out on pause

I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more than a few seconds. The easiest fix has been to go to Volume in the Menu Bar, switch the output device to something else and then back to Sonos. It's a pain to have to do this over and over. The audio comes back without much delay. I noticed that there is a substantial delay when I go to unpause music that's been paused for a bit as well, but not as bad as when unpausing Netflix or Youtube. The audio also cuts out in minute drops every now and then, which probably just comes from AirPlay sucking up my shitty wifi's bandwidth as I've read in other posts. Given all the other unresolved issues I have read about and the hassle that was setting this up over the phone since the app's automated set

107
106rallye
2 months ago
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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

168
A
8 hours ago
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AlexumaContributor I
posted in Advanced setups

Adding SONOS to existing surround sound setup through a Marantz NR1504 Receiver - is it possible?

We have a Marantz NR1504 receiver that is connected to our cable internet and has a surround sound speaker system we use to play both music (usually Pandora, itunes and occasionally our record player) as well as tv/movies (cable, DVDs, Apple TV). We live in a small(ish) apartment but would like to play music in the kitchen and bedroom as well, and have been thinking about adding wireless speakers to those areas. SONOS is the most recommended, but it is a big investment and we want to make sure we can use it in ADDITION to our current surround sound system? If we entertain, we would like to find a way to seamlessly play music in the whole apartment. It looks like we can use a SONOS Connect, but we'll need to buy a SONOS speaker or two and we aren't sure they will play along with the current speakers. This is all a bit overwhelming, as there are so many models and audio cable terms we are unfamiliar with. Any suggestions in layman terms are most appreciated. This is our Marantz NR

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num
5 years ago
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Cheetah4570Contributor I
posted in Components and Architectural

No sound from Sonos Roam speakers

For some reason the Sonos application shows my two Roam speakers are playing, but there is no sound coming from them.  I called Sonos support and they  nicely talked me through a solution that worked:Turn off the speakers. When off, push the power button and hold for six seconds.  The speakers will make a sound and turn off again. Wait 20 seconds or so. Power the speakers back up and they worked.Hope this helps someone.

3
Airgetlam
2 years ago
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HotsContributor I
posted in Speakers

Play 5 Gen 1 won't connect after S1 update

After updating to S1 my Sonos system worked as usual by following an update to version 11.2.3, build 57381090, my play 5 Gen 1 will no longer connect. I’ve tried all the solutions as per the app to add a missing product, including the factory reset on the speaker and powering down router and hard wiring the speaker with ethernet cable.I’m left with the mute and dash button flashing green.Given the CEO of Sonos gave a written assurance that the old speakers would work with the new software, that must mean i’m due a new speaker from Sonos as clearly this is not the case.Anyone else with this problem?    

48
A
9 months ago
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Musky75Contributor I
asked in Speakers

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.   Anyone else notice this issue?I’m hoping it’s a software issue, but I’m not waiting to see if it is   

266
B
10 months ago
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meadorbdContributor I
posted in Home theater

Sonos Arc Placement: Directly Under TV?

Is this setup recommended?  The poster has mounted his Arc directly under the TV and pushed the soundbar forward so that none of the speaker is covered (here’s a pic). I’m having an Arc mounted on an MM540 Mantel Mount under a Sony 75” TV this week.  There’s a lot of ambiguity about the optimal setup.  On the Sonos Arc wallmount marketing page they say the Sonos must sit 4” below the TV.  On the installation page, one sentence says 4” below and a few steps down it says 5.5” below. Elsewhere (that I can’t put my hands on right now) I’ve seen it recommended that the Arc be 2” in front of the TV if it’s directly below it; which seems to be in conflict with the way this redditor set it up.I don’t have the luxury of mounting, trying it out and remounting if it doesn’t work, but would like to minimize distance between TV and Arc if at all possible.Thoughts?  Thanks in advance.  

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Stanley_4
2 years ago
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BobbyF123Contributor I
asked in Controllers and Music services

Spotify won't play on Sonos One any more

I have two Sonos Ones. Never had a problem until a week ago. Now when I play Spotify on my Samsung S9 and choose the Grouped Sonos devices to play through, it says "Connecting..." but never connects. If I then switch to the Sonos App it says "Last played in this room - Spotify" and under that it says Guest Account. This is despite me Removing the Spotify Account and adding it again. I can then play music via the Sonos App over the Sonos Ones. But I can't connect from the Spotify app, which I've also reinstalled.

16
K
4 years ago
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thesmbContributor I
posted in Controllers and Music services

Youtube Music in Sonos App, no selections available

I have a youtube music premium account and have added it to the sonos s2 app but when I go to youtube music all I see is “No selections are available” How can I play music from youtube music on my sonos?

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Ken_Griffiths
2 years ago
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jishiHeadliner I
posted in Advanced setups

Simplified HTTP API (node.js)

Hi, I'm starting a new thread regarding this (old one here https://en.community.sonos.com/advanced-setups-229000/sonos-with-nodejs-my-attempt-33834) since that one grew out of hand. I have made some major improvements to the simple HTTP API that I've built, and it now also comes with a pre-composed raspberry pi image that runs from a RAM-drive (based on AlpineLinux) for even simpler installation. This software is useful for simple integration with home automation in mind, or for small hobby projects. For more information, see http://jishi.github.io/node-sonos-http-api/ File issues at github https://github.com/jishi/node-sonos-http-api/issues Have fun!

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H
5 years ago
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LCpdxContributor I
posted in Home theater

Sonos Arc - Samsung TV - FIX

Finally figured how to fix problem with Sonos Arc and Samsung TV compatibility issue.Use only Samsung remote - do not use other remotes otherwise you will have to start all over. Go to Samsung “GENERAL” and make sure Anynet+(HDMI-CEC) is activated (solid green dot) Factory reset Sonos Arc. Unplug all power and HDMI cables. Plug Sonos Arc into HDMI Arc/eArc.  Plug in all remaining HDMI cables. Plug in Samsung TV power cable and turn on. Wait …. audio should automatically say "Receiver HDMI" Then one by one plug power and turn on HDMI connected boxes.  Wait for Samsung TV to recognize each box so it's remote can control them. Hide all the other remotes so you don't have to do this all over again. 

2
L
2 years ago
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