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Ken_Griffiths
Ken_GriffithsAnswer
September 26, 2023

Yeah my arc went down in volume and lost punchy bass, I can’t even run true play as it’s not working on iPhone 12 since the update. Before when I turned of Sub the arc took over the bass but now it’s stays the same with or without the sub on, literary not much difference than my Sony tv speakers. I have it only 2 months but will be returning have enough this crap

If you and any others in your household cannot tell the difference in audio output when the Sub is enabled/disabled, whilst playing a variety of music sources, or surround sound movies with DD 5.1 codecs etc; then you really ought to submit a Sonos diagnostic report and contact Sonos Customer Care as there is quite clearly something wrong in that instance. I have no issue hearing a difference when toggling the Sub ON/OFF and my daughter/son-in-law at their Home say they can hear a clear difference too and both are happy their SUB is working correctly with their Arc/Sony TV. 

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42 replies

ratty
ratty
September 22, 2023

Details? Which speaker(s)? If there’s a Sub involved is it actually working? Have you tried powering the affected units off for 30 seconds then on again?

    TuloAuthor
    September 22, 2023

    Sub GEN three doesn’t have the punchy base like it used to It still sounds good but it’s lost some output I have a lot invested in Sonos and I’ve been recommending it but now that they’ve started doing this stuff what sounded really good now sounds mediocre☹️

    Airgetlam
    Airgetlam
    September 22, 2023

    To my knowledge, Sonos has made zero adjustments to the sound profile of their speakers with 15.8 or 15.8.1. It makes me wonder if there’s a local issue. 

    Bruce
    TuloAuthor
    September 22, 2023

    I know it’s not a local issue it’s an overseas issue. These are made in China with cheaper parts and I think they’ve done it so you’re not overdriving the speakers to protect them it could be a warranty problem that they’ve lowered the output, slight bit hoping that most people won’t notice?

    Airgetlam
    Airgetlam
    September 22, 2023

    Right. That’s why there are thousands of people complaining here in the forums about the update. You may be projecting your prejudices a bit much. 

    Bruce
    Twiceforluck
    Trending Lyricist I
    September 22, 2023

    I'm not sure how much my sub specifically has been affected but overall volume is way down. Currently having to watch films at about 60 as opposed to 35 on the last firmware. I put it up to 90 and it wasn't even that loud - that would be unbearable previously. Seems like the same issue from a few firmwares ago - anyone else with this issue?

     

    I've got an Arc, 2 x One SL surrounds and a gen 3 sub.

    Twiceforluck
    Trending Lyricist I
    September 23, 2023

    Just to add I'm using the Android app if that makes any difference. The last two app updates are pretty horrible too - it regularly fails to connect to my system, I tend to have to close the app and turn WiFi off/on to get it to reconnect. Frustrating.

    Ken_Griffiths
    Ken_Griffiths
    September 23, 2023

    I'm not sure how much my sub specifically has been affected but overall volume is way down. Currently having to watch films at about 60 as opposed to 35 on the last firmware. I put it up to 90 and it wasn't even that loud - that would be unbearable previously. Seems like the same issue from a few firmwares ago - anyone else with this issue?

     

    I've got an Arc, 2 x One SL surrounds and a gen 3 sub.

    I’ve got a similar setup, but I’m not seeing the same issue - I also haven’t seen anyone else complaining about this type of issue either, might it be your TV perhaps (any recent firmware update), or have you set a volume-limit in the Arc’s room settings?

    What make/model of TV is the Arc attached to?

    It maybe worth also changing the HDMI cable between the TV and Arc to see if that makes any difference.

      Twiceforluck
      Trending Lyricist I
      September 23, 2023

      I'm not sure how much my sub specifically has been affected but overall volume is way down. Currently having to watch films at about 60 as opposed to 35 on the last firmware. I put it up to 90 and it wasn't even that loud - that would be unbearable previously. Seems like the same issue from a few firmwares ago - anyone else with this issue?

       

      I've got an Arc, 2 x One SL surrounds and a gen 3 sub.

      I’ve got a similar setup, but I’m not seeing the same issue - I also haven’t seen anyone else complaining about this type of issue either, might it be your TV perhaps (any recent firmware update), or have you set a volume-limit in the Arc’s room settings?

      What make/model of TV is the Arc attached to?

      It maybe worth also changing the HDMI cable between the TV and Arc to see if that makes any difference.

      Strange, winter if many more will pipe up with a similar issue (I've seen one person on Reddit with the same volume issue so far). Don't think there's been a TV firmware update recently but will check. Will also check on the volume limit setting but doubt it's that.

       

      I've got a Panasonic gz950. Arc is attached through a HDFury Arcana. Had been like this for almost two years and works fine. Only had the volume issue once before but think complaints were much more common for that particular firmware version.

      Twiceforluck
      Trending Lyricist I
      September 23, 2023

      *wonder if any...

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