Contributor I

Sonos:Sub not working

Forum|Forum|7 years ago
September 20, 2019
41 replies
10776 views

Sub not working. White light on. Have unplugged, not change

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AjTrek1

Hi Frank B

Try this

Unplug ALL your Sonos
Unplug any other wired/wireless products using your network
Unplug any range extenders if in use
Delete the Sonos app
Check you routers Admin page for updates and install if available
Reboot your router
Power cycle your iOS or Android device
Install the Sonos app
Plug in your Sonos 1 x 1. Start with the Beam then surrounds and last the sub. Let each come back before moving to the next.
Plug in other Sonos 1 x 1
Plug in your other wired and wireless devices
Test your Sonos
If all good...plug in any range extenders that were in play

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

Jeff S

Retired Sonos Staff

Hi Frank B,

Thanks for reaching out. AjTrek has some great advice. If that doesn't help, please play some music through your Sonos system which should have some bass. Then, submit a diagnostic report and reply here with the confirmation number. I'll take a look to see why the Sub isn't playing.

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F

Frank BAuthor

Contributor I

1915312190

Jeff S

Retired Sonos Staff

1915312190

Thanks for the report. There are wireless communication errors between your Sub and Beam. This is usually caused by wireless electronics using the 5 ghz band. Look around and in between your home theater speakers for any third party electronics which could cause interference. Common sources include cordless phone bases, wireless cameras, wireless printers and third party wireless speakers. Try moving away any such devices you find.

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Frank BAuthor

Contributor I

i have wireless cameras which are nowhere near my beam and sub and the cameras were here long before my Sonos equipment which worked fine for months. Other than that nothing around

Jeff S

Retired Sonos Staff

@Frank B You can try powering those off as a test, the wireless channels used may have changed. If that doesn't help, it's probably best to continue troubleshooting live with our phone team. You can find our number here.

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R

RiseUP33

Lyricist I

Diagnostic: 764870942

have sonos through out the house. Added sub - no problem. Calibrated - no problem. Play music - no sub. Disconnected and reconnected and recalibrated the sub a couple of times. No bass. please help...

Sebastien D.

Sonos Staff

@RiseUP33 Sorry for the late response. According to The diagnostic report you have submitted, it looks like the Sub is not listed in your Sonos system. If you are still having issues, try factory resetting the unit and try another attempt to add it back as a new product.

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M

mpabla

Lyricist I

1906125

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Tricknology

Lyricist I

I love my $700 paperweight