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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20416 Topics

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ZachRatajContributor I
asked in Speakers

Brand new Era 100 cuts out

Just got two Era 100 speakers and they randomly cut out when I’m in the middle of listening to music. Takes some time to fire back up, sometimes a minute or two, sometimes a day or two. Pretty frustrating after spending $500 on a “high end” product. Considering getting my money back for a more reliable product. 

0
Z
9 hours ago
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MariahthemedicContributor I
asked in Ask a question

New device setup

I’m trying to setup my new Sonos arc (first Sonos product) but I can’t connect it. I don’t have wifi as I just use my data for everything. Do I have to have wifi to use this speaker?

3
jgatie
9 hours ago
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David WellerContributor II
posted in Ask a question

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

132
T
9 hours ago
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ThomassTrending Lyricist I
asked in Ask a question

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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9 hours ago
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TitofehContributor I
posted in Controllers and Music services

I think SONOS wants to get out of local music library support completely.

Has anyone else noticed that the support for playing local music files is incrementally just withering away? As someone who tends to buy music digitally (Bandcamp, Amazon etc) rather than stream, my entire reason (and many others’) for investing so deeply in the Sonos ecosystem is becoming moot.First, they removed the ability to play music stored on a mobile device. This was a big step down for me personally, because I tended to keep the ‘heavy rotation’ stuff in my collection on my phone, due to  (relatively) limited storage space.It wound up sending me to my computer to manually divvy my collection into two folders (‘Heavy’ and ‘Light’ rotation). Not the end of the world, but still a pretty big inconvenience.Next, they recently disabled the ability to search for songs on a local music library. This was pretty awful and sent me to look for Sonos alternatives, despite the big investment. If you wanted to listen to your  local music library,  you had to manually navigate to it and brows

2
106rallye
9 hours ago
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ChrisclarkContributor I
asked in Components and Architectural

Downgrade Sonos Port from S2 to S1

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading.  Are there any other options that I can take to downgrade the Port or should I send it back and get a refund? 

32
K
10 hours ago
F
feriwa90Contributor I
asked in Portable speakers

Sonos Roam SL failed to pair/connect with the SONOS apps for the first time

Hi, I am a new SONOS user. I recently have a new Sonos Roam SL, but I am unable to setup the pairing/connection for the first time using the Sonos Apps. The apps failed to connect using bluetooth and it asked to connect over a private WiFi, but the apps again it cannot detect the audio PIN nor the 8-digit PIN I manually inputed. I tried several times with different devices: iPhone, iPad, and Android phone. Is anyone ever experienced the same issues? Thanks!

4
X
10 hours ago
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GabelContributor II
asked in Speakers

WLAN TV

Hallo, weiß jemand wie man nach dem Update einen speaker über wlan wieder mit dem Fernseher verbinden kann? Das ganze System reagiert nicht mehr.   

1
106rallye
10 hours ago
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PlatttboyContributor I
asked in Ask a question

Surround sound issues

A quick question,I have a Sonos arc, sub gen 3, and also x2 era speakers used as a cinema surround system.iv noticed when watching the Gladiator film on a 4k Blu-ray Disc the sound format says DCM 5.1. But Iv noticed and compared that the surround sound doesn’t come through the era 300. but when I played the same film  on Netflix on the same player the sound format comes through as Dolby digital plus 5.1. And the surround sound works great. iv tested a few blurays and the surround sound works fine, but I wondered why does the 4k blue ray disc have a different sound format and doesn’t work as good as a bluray or through Netflix???  can anybody help. 

4
P
10 hours ago
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lets_rockAvid Contributor I
asked in Ask a question

Does Sonos connect to the Dennon HOES

Looking for a CD player.Not to sure about the Brennan one even tho it appears to connect straight to SonosLike the look of Dennon but it has the HEOS system. Will Sonos connect to this ?Thanks 

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106rallye
10 hours ago
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ScouseSteveContributor I
asked in Controllers and Music services

No Queue on new App

Using the new app, I can’t see any queue at all.

5
S
10 hours ago
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me_vs_weightsContributor I
asked in Ask a question

Sonos System can‘t be found by new app

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

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M
10 hours ago
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joshyeaContributor I
asked in Advanced setups

Turntable Sound Quality

I just added a turntable to my Sonos setup via Sonos Port. Great news- everything added very easily and I was hopeful there wouldn’t be any sync/delay issues, which there aren’t.  However the sound is drastically lower quality than listening to the same songs via Spotify, and especially Tidal and Amazon Music.  Obviously the sound quality will be less using vinyl. But the difference is so drastic that it looks like my new record player will be for aesthetics only =PTo the vinyl pros out there- what’s your experience? I’m getting very little bass from my record player. Sound is not nearly as full. And the Sonos app doesn’t allow me to change the EQ by input, only per speaker. And I have my speakers tuned just as I like them for streaming, and I don’t want to have to adjust every time I switch to vinyl & back.  thoughts???

6
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10 hours ago
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GimblettContributor I
asked in Ask a question

Airplay grouping not working with new app.

I can no longer group an AirPlay enabled Sonos speaker with a non AirPlay enabled Sonos speaker.  I presume this is another drawback of the new app as I can still do this on my PC app which hasn’t been updated (and won’t be either!).  I know the app has not been Sonos’ finest hour but I haven’t seen this particular issue mentioned so I wanted it logged.  I don’t suppose there is any workaround until the app is replaced?

0
G
10 hours ago
A
Andrew57Contributor I
asked in Speakers

Unsble to sign into new app

Unable to log into App. Says to update (no update available as updated already), then to log in but won’t let you log in until updated!Trying to add new Ray!

0
A
10 hours ago
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Scankball69Contributor I
asked in Ask a question

SPDIF setting on TV. How do i change it?

What is SPDIF setting for tv and how do I change it?

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Airgetlam
10 hours ago
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GahamEnthusiast II
posted in Controllers and Music services

Welcome to the Sonos 80.0 Beta 2024

Well that’s what it feels like to me.Someone had to post this just to see if it gets taken down.

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Bumper
10 hours ago
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frieqsContributor I
asked in Controllers and Music services

Sonos Playlists gone since app update

Like most of us, I’m a bit annoyed by the big app update. I want my sleep timer back soon please. But I’m fairly chilled about it.However I’ve just realised that almost all of my Sonos playlists have disappeared from the new app. There’s 4 left - used to be about 30. Among the missing ones is the playlist my 8 year old son carefully curates and manages. He doesn’t know it’s missing yet but he ain’t going to be happy when he finds out.Anyone else missing Sonos playlists? Any idea how I get them back??

3
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10 hours ago
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NUGradContributor I
asked in Ask a question

Does the new Sonos app allow a rescan/update of the music library?

I can probably live with the updated Sonos app, but not if I can’t rescan and update my local Music Library.  Half the music I listen to within my Sonos system exists on my network attached storage, which I add to regularly.  In the new app I cannot find the manage/update library command that I have used for for years.  Am I looking in the wrong places?  Is updating the music library no longer allowed?  No longer necessary? Although the Sonos App update is brutal (particularly when trying to program music for different rooms), the primary value of Sonos for me has been the ease with which I previously was able to access the thousands of music files I have stored on my NAS.

1
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10 hours ago
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PartybootsContributor I
asked in Ask a question

iOS 17.4.1 cannot get passed "allow access to local network" in Sonos app ver 80.00.04

When selecting the button “Join an existing system” I am unable to advance passed the following message: “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   I have granted access to Local Network, Bluetooth, and Location.  I have deleted the Sonos app from my iPhone 14 Pro MAX, restarted my WIFI router and reinstalled the Sonos iOS app, and I have shutdown and restarted my iPhone 14 Pro MAX.  No Luck :( On my iPhone 14 Pro MAX the following Sonos System Settings section of the Sonos App reads:Nearby System: “Sonos system found on my {SSID} nework”  and the “Join this system” button is available.  When pressing this button the above message:“Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”   appears and I back in the same situation as pressing the “Join an existing system” Please let me know if I am doing something incorrect or if I need to do additional steps. Reg

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Bernz
10 hours ago
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PlatttboyContributor I
asked in Home theater

surrou

Dear Sonos users.i have a new arc and sub plus 2 era 300 speakers and have set as a surround sound system. It sounds great andhave tested a few blu rays and works great. The questioni have or I have noticed,when I play the gladiator film On Netflix the sound comes up with Dolby digital plus 5.1 but when  I  play the same film as a 4k blu ray it comes up with PCM 5.1 and the surround feature doesn’t seem to come through the rear era300. can anyone explain why??, and is their a way or any setting I can do to help 

0
P
10 hours ago
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GVS123Contributor I
asked in Ask a question

Software update?

Since the new app installation when I open Sonos on my android phone it takes about 2 mins to start. Then it often tells me a software update is required, so I click on get updates but it can't find updates etc etc.  My partner also has an android phone which is not getting this issue. Anybody got a clue?

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G
10 hours ago
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Turn_it_upAvid Contributor I
asked in Controllers and Music services

Spotify Library Playlists

Why does the new Sonos app limit the number of Spotify playlists I can scroll through in my library? Just why limit that?

1
G
10 hours ago
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User_S_ono_sContributor I
asked in Ask a question

Sonos new app missing most features that were available in prior app version

Sonos new app missing most features that were available in prior app versionYou released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice. 

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C
10 hours ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services

New app - can't queue albums

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

16
K
11 hours ago
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