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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18815 Topics

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cnewlanderEnthusiast I
posted in Advanced setups

Guide to Changing the CR100 Battery

Do this at your own risk. You will no doubt void your warranty if you break something. [IMG]http://farm1.static.flickr.com/113/293505012_1b3a9ffc8a_d.jpg[/IMG]

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C
7 years ago
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Julius AceContributor I
asked in Speakers

How can I use a microphone with my Sonos speakers?

Guys, I have an event tonight and would like to use a microphone and have the sound output from my Sonos speakers. Two questions: (1) Do I have a special type of mic (2) How do I connect mic to the Sonos system I currently have a play bar, sub, 2 Play 1s and 1 Play 5. I also have two regular plug in microphones... Help! - Julius

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J
7 years ago
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ZeroContributor I
asked in Components and Architectural

Sonos One not showing in Airplay

All of a sudden, my 2 Sonos Ones are not showing up in my Airplay list.  I have not changed anything and they were working fine a couple weeks ago.  I have tried power cycling them.  I have seen this exact issue on multiple boards and the answer is always that it’s “odd”.  How can it be odd if it is obviously happening to people on a fairy consistent basis?  Sounds like a Sonos issue that should be addressed.

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S
28 days ago
Max P
Max PSonos Employee
posted in Components and Architectural

Is your music cutting out? Or are your players disappearing from the app?

[img]e5227444-2179-43db-80ef-9baf296c5500.png[/img] Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. [video]https://www.youtube.com/watch?v=3fQAAL5IwTE[/video] Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D [b]Please note [/b]that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. [b]Sonos Controller App for iOS or Android[/b] From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. [b]Sonos Desktop Controller App for Mac or PC[/b] Select Submit Diagnostics from the Help menu.

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Rowena B.
3 years ago
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slong8810Contributor I
posted in Speakers

Music playing but no sound

My Sonos Controller app says that the music is playing but there is no music coming out of the speakers? What should I do? 644535398

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J
4 years ago
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adds21Avid Contributor I
posted in Advanced setups

One speaker from stereo pair stops working

Hi, I have a pair of Play:1's in my kitchen, configured as a stereo pair. Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it). I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired. Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054. Thanks.

177
R
1 year ago
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SpazzerContributor II
asked in Portable speakers

Sonos Roam glowing orange light

Hi All,I have just purchased a sonos roam, when turned off after a while an orange light sort of glows at bottom of speaker, what is this and why does it do it even if turned off ?Cheers for help Nick

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Ken_Griffiths
2 years ago
RangerDog
RangerDogAvid Contributor III
asked in Home theater

TV Autoplay & Ungroup on Autoplay check boxes

New to Sonos. I have a 5.1 setup for my TV and also listen to music in the "TV Room." Everythings seems to be working correctly with my Playbar, Sub and two Play:1 speakers. Just one questions I haven't found directly answered on the forum or in support: There are two check boxes in the controller app room settings: TV Autopay Ungroup on Autoplay Can someone explain in clear English what those boxes do and why I would want to check/uncheck one, the other or both? Thank you!

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E
6 years ago
D
DarrenLinkEnthusiast I
posted in Advanced setups

iTunes Library Manager

For Sonos users who wish to choose which of their iTunes playlists are transferred to Sonos or for users who wish to use lossy formats for their ipods and lossless for their Sonos system. It makes a custom XML file on the NAS with unselected playlists removed and/or references adjusted to the lossless files. If you wish to only transfer a subset of playlists the application can be configured to display a playlist selector before the custom XML file is generated. The application can be configured to run and create the custom XML file on your NAS each time iTunes is closed. [url]http://www.darrenlink.talktalk.net/ituneslibrarymanager[/url] [url]http://www.darrenlink.talktalk.net/ituneslibrarymanager/download[/url] I have written an application that solves two main issues for Sonos and iTunes users. Many people like to use iTunes to catalog their MP3 collection for use with iPods but prefer to store lossless files (perhaps apple lossless) on their NAS for use with Sonos. The "

116
D
5 years ago
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slangsterContributor III
asked in Speakers

blinking green light

My sonos play 3 was working fine (about 2 months old). 2 days ago it stopped. the light is flashing green. I've tried switching power on and off. I've re-set my wifi router but still not working. the sonos controller on my PC is not detecting it. any idea as to what I should do? thanks in advance. Simon

2
S
6 years ago
R
rKeelerContributor I
asked in Advanced setups

how do I find the MAC address for my units?

I recently moved into my college dorm and for electronics that we bring in we have to register our units MAC address in order to use them with the network, but I cant find the address for either my Bridge or Play:1

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T
5 years ago
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MollymaggooContributor I
asked in Speakers

Resetting Play 3 speaker

I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice

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Ken_Griffiths
4 years ago
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danwoollerTrending Lyricist I
posted in Advanced setups

HTTP Post Command Reference for Tasker

I'm new to Sonos, but would like to setup some Tasker tasks in Android to automate playing my favourite radio station, launching playlists, etc. Is there a reference for http POST commands that I could work from? Could someone point me in the right direction? My aim is to use Tasker with NFC tags to activate theses common tasks without the need to go into the app.

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A
4 years ago
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spj1Contributor I
asked in Advanced setups

use wifi range extender with sonos?

We often have trouble with wifi connectivity in our kitchen, and we purchased a range extender (amped AC1200) to improve performance. So far, it seems to help quite a bit when surfing the web in the kitchen. We have also experienced occasional problems with playing through the sonos system in the kitchen, and nearly always when trying to listen to sonos on the back porch, just outside the kitchen. Can we also use this device to communicate between the sonos bridge and a speaker? (I am assuming this is not possible, because the device creates a second network, which the sonos speaker would not recognize.) If not, is there another solution for improving connectivity between the bridge and a speaker? Thank you. EDIT: Having read a related thread that came up after posting this, I see that the appropriate sonos product for this problem is a BOOST. I would still like to use the amped range extender with our sonos system if this is possible. Thank you for any advice you can provide.

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S
6 years ago
MrMookie123
MrMookie123Avid Contributor I
asked in Components and Architectural

Proper way to add BOOST to already existing Sonos Setup

Good Morning, I just purchased a BOOST for my home. Easy question. What is the proper way to add the BOOST to an already home Sonos Setup ? Play 5, 3 Play 1's - 2 as a stero pair, Play One, Playbase. I will be plugging the BOOST directly into my router.

4
J
6 years ago
shfawaz
shfawazProminent Collaborator I
posted in Portable speakers

Is My Roam Dead? Won't power on.

 After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

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Ken_Griffiths
1 year ago
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MessContributor I
asked in Advanced setups

Make Sonos work without internet

I would just like to play the music from my media server over my Sonos speakers without having to have a connection to the internet. Is that such a hard thing to ask Sonos to provide ?

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AjTrek1
5 years ago
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fr_nickContributor I
asked in Speakers

How to remove speakers from your system?

I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.  Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it.  Restart the app. This worked for me, the old speaker is now gone from the app.  The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.  

23
Stanley_4
3 months ago
Matt W
Matt WSonos Employee
posted in Advanced setups

Hook your Sonos system to IFTTT and control it with the cloud

For those unfamiliar, [URL="https://ifttt.com"]If This Then That (IFTTT)[/URL] is a service that lets you hook two internet services together, with the first acting as a trigger and the second as a destination. For instance, you can say IF a new Instagram photo is posted in a certain area, THEN save it to my dropbox folder. I've written an app that (with some work) hooks a Sonos system to IFTTT. So you can do things like IF someone tweets with a hashtag, THEN speak the tweet through my Sonos, or IF I arrive home, THEN play a specific Sonos Favorite. It's pretty cool to ponder the neat things you can do with the scores of channels that IFTTT offers. Check it out, and let me know if you have any questions. And certainly let me know how you end up using it. [URL="http://mattwel.ch/if-this-then-sonos/"]If This Then Sonos[/URL]

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J
6 years ago
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User161887Contributor I
asked in Components and Architectural

Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

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Ryan S
6 years ago
Z
ZachariasContributor III
posted in Advanced setups

ZP100 not booting

Hi, I've recently acquired a ZP100 however it looks to be stuck in the boot process with a single white light flashing endlessly. It doesn't appear responsive to holding the mute button on bootup. On powerup all of the network port light flash briefly and the connection lights are solid if wired to bridge via ethernet. I know this is an old product and I know it is my fault for purchasing it, but is there any other reset tricks or way to update the firmware to get out of this loop?

199
A
5 years ago
C
charlmersouchContributor I
posted in Speakers

Sonos system will no longer connect to my wifi network

My sonos system has stopped connecting to my fully functional wifi system. It will not recognize the network. I have been using sonos speakers for several years without incident. Before I go through the process of setting up each individual speaker (6 in total) I wanted to know if there is a current Sonos issue or is there something I'm overlooking. I've done all of the wifi network basics resetting steps. Thank you in advance for any suggestions.

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M
5 years ago
K
khsfsonoContributor III
asked in Advanced setups

Can I use sonos system without an internet network at home?

i want to use sonos in a presentation setting. Currently i have a microphone connected to a mixer, and the mixer connected to an amplifier wired with speakers. I want to replace the wired speakers with wireless speakers. I don't have internet network. Is it possible with sonos? If so, what sonos equipments do I need to buy to accomplish what I want?

10
Edward R
7 years ago
James L.
James L.Retired Community Staff
published in Components and Architectural

BT Smart Hub 2 - Connection Issues (April 2021)F.A.Q.

Update - 11th June 2021:BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly.Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care.Update - 7th May 2021:BT have issued a new statement:“We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT will be rolling out an update to all devices later this month. We’re sorry for any inconvenience caused.” Original post - 22nd April 2021:Hey everyone, We’re aware of an issue affecting Sonos us

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James L.
2 years ago
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SwidmanContributor I
asked in Home theater

Sonos Beam won't connect to TV

I have a sonos beam connected to our Samsung tv. It was working fine but disconnected somehow. Now I can’t get it to connect to the tv anymore. I can play music through WiFi but it won’t recognize the tv anymore. I’ve tried unplugging and restarting and redoing the setup process through S2 app. 

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Rowena B.
3 years ago
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