SONOS is terrible

Just a thought. Your new routers are terrible.

Also, if you spent thousands of $$$ on FOUR Sonos speakers, you were robbed.

Especially as, according to your profile, you have Play:1s.

My Sonos Roam got ruined after 14.19 update, Airplay and Bluetooth cutting out, and rear button for Bluetooth not working properly. I don’t really understand why Sonos is blaming our network set ups in stead of  apologize and fix the software, a Wonderboom2 360 audio Waterproof  Bluetooth speaker plays more reliable than the Sonos Roam, incredible how a brand blames our networks in stead of fixing their products that just stop working without any apparent reason 

You have been complaining now for months about the problems concerning your Roam. You have blatantly discarded any advice from experienced users of this community, for you seem to think your network can not be part of the problem. As far as I can see you haven't contacted Sonos directly. Seems to me you are the one and only source of your problems.

@beynym  and @Ken_Griffiths, I’m so annoyed. I don’t understand why are you blaming me as a user, Really? Before you comment that I didn’t contact Sonos Support, I did contact Sonos support and they were so unhelpful, they keep insisting me that it’s a network problem when clearly the update ruined the device, How could it be a network problem if the Roam was working properly before installing the update and my speed tests were fine? I’m not guilty if my Roam speakers get faulty, this is the second unit that I have and no, I’m not the source of this problem. I’ve tried tu be nice but I already ran out of patience, and I can’t troubleshoot my network because we’re 6 members in my house and everyone use the network except my 90 years old grandmother. Well, I’ve read tons of posts here in the comunity about people having  issues with their Sonos gear and about the network  nothing seems to work. Excuse me so much, but I ran out of patience       

I thought you replaced the Roam with the Wonderboom?  Shouldn’t you be floating in a bath, and uhhh Wonderbooming?

I don’t understand your point here:     Shouldn’t you be floating in a bath, and uhhh, I don’t even take my Wonderboom into Water, I let it in my sink’s table, not wher the water flows and no, I’m a casual  swimmer but   I’m not floating with the speaker, it’s only playing (Reliably) the music from my phone using Spotify,  Deezer or Apple Music, I only made a water test to the Wonderboom speaker but that’s it, it’s fine. I didn’t replace the Roam, firstly my Wonderboom 2 arrived to me as a Christmas present and I liked it so much,    and then  I bought the Roam in my birthday, I’m so amazed with the sound quality, but it has two issues, music cutting out with Airplay and Bluetooth, and  rear button not working properly. How can I fix it if my home is made of concrete and I can’t clear interference? And the Bluetooth control worked propperly before the update 

From our seats we cannot rule out mechanical issues with your switch.

However, from our seats we have helped people sort out network issues that have caused issues you are experiencing, but we need more data beyond “doesn’t work”.

Since you are emphatically stating that there cannot possibly be any network issues in your installation, I  don’t think that we can be much help. SONOS support has access to tools that can clearly indicate network problems. After SONOS support has determined that there are no network issues, then potential ROAM faults can be explored. Faults leave tracks in the diagnostics that SONOS uses.

The 3rd party product that you constantly mention is designed for a much simpler purpose and will not be impacted by network issues that can cripple a SONOS system. I can also imagine some operator errors that can unexpectedly expose ROAM to issues that cannot affect your 3rd party unit, but I’d need to mention that ‘n’ word again.

You do not press the rear power button to disconnect a previously BT paired Roam from the connected mobile device, particularly when that device is close-by - if that’s what you’re doing, you are just merely setting it to seek nearby previously-paired devices. It will just end up connecting back to your mobile.

Please read the Bluetooth document given to you at least twice by myself and here it is again…

https://support.sonos.com/en-us/article/pair-sonos-roam-with-bluetooth

Clearly you are not following the correct steps to disconnect your mobile from the speaker… the document link above explains precisely what you need to do.

As for your WiFi issue, concrete, or no concrete, ensure the Roam is set to use the 2.4Ghz WiFi band, rather than the 5Ghz band. Set the 2.4Ghz band to use a fixed non-overlapping channel (that’s either channel 1, 6 or 11) try each channel to see which one works best and then to reduce interference set that bands channel-width to 20Mhz only.

So there is something for you to go away and try… oh and read the information in the document link above, as I (still) suspect you are not operating the Roam multi-feature button controls correctly.

In the cited article pay attention to the System > Roam > Bluetooth > Idle Auto-Disconnect option. While this will not immediately disconnect ROAM’s Bluetooth, I think that it will help resolve some of your long term Bluetooth complaints. Otherwise ROAM holds the Bluetooth connection. This is the behavior that many, many users want -- a forever connection. They don’t want to repeatedly need to reconnect.

Personally, I rarely use Bluetooth, but I realize that it is very important to many users. I don’t recall exactly when, but I believe that the Bluetooth connection had not always been forever and this had been changed due to many requests that ROAM behave more like a traditional Bluetooth speaker. Perhaps it was the last update that you installed that changed this behavior for you. The Auto-Disconnect option establishes a middle ground.

In the future, you should make sure that any Bluetooth speaker you purchase has a separate ON/OFF button for Bluetooth. This will be inline with how you think that a Bluetooth speaker ‘should’ operate. But be prepared for vocal disagreements. Users have become very adept at causing a big ruckus when something does not function to their preference. The whole world is stupid and inept because it is obvious that it should work like … .

ROAM can keep track of multiple paired Bluetooth devices. If multiple Bluetooth devices are simultaneously online, which should ROAM play? One? Two? All?

My desktop computer does not include speakers and this was by design. I don’t want my computer playing music (that is SONOS’s job), however there are a few times, such as webinars, when audio is handy. For this I have USB headphones and Bluetooth headphones. Since the Bluetooth headphones can connect to two devices, I can get into a situation where my iPad and the computer will connect to and play through the headphones. My options are to disable the one of the Bluetooth transmitters or call up the headphone app and struggle with it. This is a struggle because the headphones are eager to connect with anything that had been previously paired.

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Bluetooth issues are separate from any potential network issues that can cause other issues that you describe. We need more information about your network -- configuration, model numbers, wired, wireless, etc. Otherwise, we can only make generic suggestions that have helped many others. In some cases another user might know an obscure setting in model XYZ router that must be changed. It doesn’t take much network capability to fetch email or show web pages. SONOS requires a first class network support.

It’s likely that your ROAM it within its warranty period. If your network is perfect, as you claim, it should be easy to prove that ROAM has a hardware issue and should be serviced or replaced. This discussion must be taken up with SONOS support.

Submit a diagnostic, log the confirmation number and contact SONOS Support. Network issues leave tracks. It very easy to confirm network issues by examining the diagnostics. As we’ve been saying, network issues are at the root of almost all the symptoms you describe. Once you’ve proved that your network is indeed perfect. Then we can discuss more esoteric, much lower probability possibilities. There is no point fretting with 0.5% probabilities before eliminating the 95% probability.

We’re not eliminating the possibility that ROAM has has a fault. Mother Nature is never fair. You could have multiple issues. Nothing has been proven yet.